GambleAware highlights ‘critical role’ of third-sector services 

The latest figures from GambleAware revealed that the uptake of the online Gambling Tool, corroborates with the 20% rise in individuals receiving support through the National Gambling Support Network (NGSN).

It follows the role of third-sector services being cited as ‘critical’ when it comes to supporting those that need it, as the industry looks to take a collaborative approach to increasing social responsibility.

The new online tool, which is designed to help people understand how gambling might be harming them, was launched in a bid to align with the launch of GambleAware’s stigma campaign ‘Let’s Open Up About Gambling’, which reached tens of millions of people as part of a coordinated effort to reduce barriers in accessing support and treatment services.

Zoë Osmond, CEO of GambleAware, commented: “The figures released today underscore the critical role third-sector services play as part of a whole-system-approach to addressing gambling harms.

“As we approach the Government’s ..

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Playtech provides funding support to ICRG research

Playtech has provided funding support for the International Center for Responsible Gaming and its research programme.

Founded in 1996 and overseen by an independent scientific advisory board comprising leading addiction specialists, the ICRG is a funding source for gambling disorder research and education, with nearly 500 articles published in peer-reviewed scientific journals.

The centre has recently asked for applicants to participate in research focused on the impact of gambling on under-served groups in the US or Canada, which Playtech is funding to help produce high-quality research in a critical area.

“We are immensely grateful for Playtech’s donation, which marks a significant step towards improving our understanding of gambling-related health issues among indigenous communities in the US and Canada,” noted Arthur Paikowsky, ICRG President.

“This contribution will greatly enhance the effectiveness of responsible gambling measures and Playtech’s commitment to this cause is c..

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Bulgaria votes against gambling act amendments

As an unusual April heatwave engulfs the streets of Bulgaria’s capital, passing by the doors of the Parliamentary House in the heart of Sofia might leave one with the impression that the heat is coming from its halls.

Bulgaria’s brightest minds tirelessly pace back and forth in preparation for another day of debates to defend their electorates’ interests – and this time gambling is on the agenda.

Kostadin Kostadinov: BG Parliament
As 2023 came to an end, the last thing that Kostadin Kostadinov and his nationalist party Revival (Bulgarian: ‘Vazrazhdane’) did before signing off for the holidays was to draft a proposal that amends certain legislations in the country’s current Gambling Law for a better aligned framework.

One significant point of interest was the almost complete overhaul of advertising rules, which Vazrazhdane thinks is necessary to push back against an ‘onslaught’ of gambling adverts that roam freely across TV, radio and other electronic media, thus reaching minors a..

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GambleAware highlights ‘pressing need’ for holistic response

GambleAware has announced that more than 100,000 people have used its new online self-assessment tool to manage the impact of gambling harm.

Of these, the charity reported that around 28,000 contacted the National Gambling Helpline – on the phone or the live chat tool – for additional support and information from a trained advisor.

Launched in April 2023, more than 8,000 professionals across other sectors have been trained to identify the signs of gambling harm, as part of a comprehensive approach to prevention.

Zoë Osmond, CEO of GambleAware, commented: “The figures released today underscore the critical role third-sector services play as part of a whole-system-approach to addressing gambling harms.”

Notably, the uptake of the online tool also aligns with a 20% rise in individuals receiving support through GambleAware-commissioned National Gambling Support Network (NGSN).

Osmond added: “As we approach the Government’s planned announcement around the structure of the new system, ..

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KSA: KOA growth stable in 2023 as focus turns to loss limit protections

Kansspelautoriteit (KSA), the Gambling Authority of the Netherlands, has stated that it has tracked over 1.1 million gambling accounts participating in the regulated KOA market.

The figure is the headline finding of the KSA’s ‘monitoring factsheet’ on Dutch online gambling trends under the mandate of the Remote Gambling Act (KOA Act) – the framework that legalised Dutch online gambling as of October 2021.

Monitoring KOA developments, KSA observes: “The number of accounts played has increased to 1.1 million in 2023. A year earlier, there were 970 thousand. Since players can use more than one account, the number of accounts does not directly indicate the actual number of players.”

In light of duplicate accounts, KSA estimates that on average the KOA market registers 448,000 players per month. However, in the second half of 2023, KSA recorded that 726,000 players were active with legal providers – a figure which reflects that 5% of Dutch adults have gambled online.

Data for 2023 detai..

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UKGC agrees settlement with bet365 over social responsibility failures 

The UKGC has settled with bet365 with a sanction of £582,120 after the operator was found to have had shortcomings when it comes to the anti-money laundering and social responsibility requirements of its bingo and casino business.

The decision comes after a Commission compliance assessment took place in March last year, which discovered the bet365 failings.

Kay Roberts, Executive Director of Operations at the UKGC, emphasised that the failings aren’t as severe as other gambling businesses in recent years. However, she stated that the braches didn’t stand up to the high standards the regulator expects from operators.

She stated: “We expect high standards from operators in terms of keeping gambling safe, fair and crime-free, and will always take action to correct any failings. This operator is very aware that a repeat of these failings will result in escalating regulatory action.”

One of the failures stemmed from the firm’s interactions with customers, which were frequently not tail..

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UKGC fines bet365 £582k for customer deficiencies

The UK Gambling Commission (UKGC) and bet365 have settled on a fine of £582,120 related to anti-money laundering and social responsibility failures of its bingo and casino business.

These failings were discovered during a Commission compliance assessment in March last year.

In total, Hillside (UK Gaming) ENC, which holds a licence for bet365’s bingo and casino products, must pay £343,035, whilst the remaining will be paid by Hillside (UK Sports) ENC – which holds a licence to offer betting.

Kay Roberts, Executive Director of Operations at the UKGC, described the policy and procedural failings as ‘not as severe’ as those at other gambling businesses in recent years, but emphasised that they were failings nonetheless.

He said: “We expect high standards from operators in terms of keeping gambling safe, fair and crime-free, and will always take action to correct any failings. This operator is very aware that a repeat of these failings will result in escalating regulatory action.”

One..

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SBC Summit Player Protection Symposium to feature discussion with NCAA rep

As the industry navigates the challenge of balancing regulatory compliance with commercial growth, SBC Summit North America will offer the optimal platform for delegates to glean insights into the latest compliance strategies, responsible gambling initiatives and safeguarding technology.

On Tuesday, May 7 the limited capacity, pre-day conference, will offer attendees at Tribeco 360 access to both the ‘SBC Gaming Regulation & Compliance Forum’ and the ‘Player Protection Symposium’.

Throughout the day, attendees can anticipate focused discussions on regulating innovative technologies, ensuring compliance in mergers and acquisitions, proactive solutions to combat underage gambling and the prominent role of technology in responsible gambling.

Kicking off the day is the panel Merge Here: M&A Compliance, which will provide insights into successfully navigating the complex framework of mergers and acquisitions. Finance and compliance experts Benjie Cherniak (Principal, Avenue H Capital),..

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KSA self-reflects on problem gambling strategy ahead of Jansen’s departure

In his final tenure as Chairman of the Dutch Gaming Authority (KSA), René Jansen signed off the regulator’s new problem gambling report for one last time.

One for the road
Jansen will step down from his duties later this year and used the report’s foreword to reflect on the KSA’s most recent achievements in terms of preventing illegal gambling and protecting the Dutch regulated market.

“When I took office, the KSA was still a relatively unknown ‘niche player’. At the time, the illegally abundant online gambling offer also received relatively little attention,” Jansen wrote.

“Those days are well and truly over. The legalisation and regulation of online gambling, the subsequent wave of advertising and the growth in the number of players since October 2021 have resulted in penetrating discussions in politics, media and society.

“The most important of these are the concerns about (personal and social) financial and health risks as a result of immoderate gambling. The prevention of g..

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Dr Michael Auer: Integrating safe play into the player experience

2023 saw OpenBet acquire customer protection specialist Neccton, which is considered a key pillar for the tech giant in building its new compliance unit to support the operations of Tier-1 clients.

Neccton co-founder Dr Michael Auer, a pioneer in player protection, explains to SBC why Neccton is challenging standardized player protection frameworks. These frameworks have a low adoption rate of responsible gaming tools among customers and often exclude research and machine learning advancements

SBC: Hi Michael, thanks for this interview. Why do you see player protection and compliance as the biggest opportunity for industry stakeholders?

Dr Michael Auer: As the global betting and gaming industry grows and increasing numbers of markets are choosing to regulate, or tighten existing regulatory frameworks, improving player protection and compliance capabilities is key. It is important to showcase to regulators that we can secure a sustainable landscape for all stakeholders.

Findings th..

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