Of these, the charity reported that around 28,000 contacted the National Gambling Helpline – on the phone or the live chat tool – for additional support and information from a trained advisor.
Launched in April 2023, more than 8,000 professionals across other sectors have been trained to identify the signs of gambling harm, as part of a comprehensive approach to prevention.
Zoë Osmond, CEO of GambleAware, commented: “The figures released today underscore the critical role third-sector services play as part of a whole-system-approach to addressing gambling harms.”
Notably, the uptake of the online tool also aligns with a 20% rise in individuals receiving support through GambleAware-commissioned National Gambling Support Network (NGSN).
Osmond added: “As we approach the Government’s planned announcement around the structure of the new system, ..