UKGC fines bet365 £582k for customer deficiencies

The UK Gambling Commission (UKGC) and bet365 have settled on a fine of £582,120 related to anti-money laundering and social responsibility failures of its bingo and casino business.

These failings were discovered during a Commission compliance assessment in March last year.

In total, Hillside (UK Gaming) ENC, which holds a licence for bet365’s bingo and casino products, must pay £343,035, whilst the remaining will be paid by Hillside (UK Sports) ENC – which holds a licence to offer betting.

Kay Roberts, Executive Director of Operations at the UKGC, described the policy and procedural failings as ‘not as severe’ as those at other gambling businesses in recent years, but emphasised that they were failings nonetheless.

He said: “We expect high standards from operators in terms of keeping gambling safe, fair and crime-free, and will always take action to correct any failings. This operator is very aware that a repeat of these failings will result in escalating regulatory action.”

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