North America

How Massachusetts is using research to rewrite the gaming playbook

In Massachusetts, like in many states, things are changing fast in gaming.

The state launched digital sports betting in March 2023 and experienced an immediate influx of sports betting products, services and advertising. To say Bay Staters took to online sports wagering enthusiastically would be an understatement.

“It’s been a shock to the system, for sure,” Massachusetts Council on Gaming and Health (MCGH) CEO Marlene Warner told SBC Americasat the SBC Summit North America Player Protection Symposium. “Everyone had high expectations for online sports wagering in Massachusetts and the numbers have far, far, far exceeded those expectations.”

With more than 1.6 million sportsbook accounts active in Massachusetts since March 2023, the state has emerged as one of America’s fastest-growing gaming markets. It generated $594.9 million in gross gaming revenue in its first full year, with total tax revenue reaching $118.5 million. That latter figure is double what the state had expected pr..

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PGA of America joins AGA RG campaign following ESPN Bet partnership

Following the announcement of ESPN Bet as the official betting partner of the PGA Championship, the PGA of America has confirmed that it has partnered with the American Gaming Association’s (AGA) ‘Have a Game Plan. Bet Responsibly’ campaign.

The partnership will feature co-branded responsible gaming content, educational materials, and strategic activations across the PGA of America’s digital and social platforms throughout next week’s PGA Championship at Valhalla Golf Club in Louisville, KY.

“As the PGA of America welcomes ESPN BET as the Official Sports Betting Sponsor of the 106th PGA Championship, it is core to our values to ensure golf fans have the right tools in their bag to bet responsibly,” said PGA of America Chief Commercial Officer Jeff Price. “Activating AGA’s Have A Game Plan campaign during this year’s PGA Championship and beyond will be an integral part of our strategy as interest in golf wagering grows.”

Introduced by the AGA in 2019, the Have a Game Plan campaign ai..

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Player Protection Symposium: Combating responsible gambling’s identity crisis

Does responsible gambling have an identity problem? And if so, is that identity problem holding it back?

At the SBC Summit North America Player Protection Symposium, experts suggested the answer to both questions is yes.

“In the U.S., many people don’t engage with responsible gambling because it’s associated with problem gambling,” said Responsible Online Gaming Association (ROGA) Executive Director Dr. Jennifer Shatley in a panel session entitled Conscious Commerce: The Interplay of Branding & RG.

“They think ‘I’m not a problem gambler, I don’t need these tools.’ But it’s for every single customer.”

Shatley and her other panelists, the Ontario Lottery and Gaming Corporation (OLG)‘s Director of Policy, Research and Strategy Aaron GlynWilliams and Kindbridge Behavioural Health CEO Daniel Umfleet, stressed that removing those misunderstandings and that stigmatization of responsible gambling is critical to improving the health of all players and the industry on the whole.

“It’s abou..

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Player Protection Symposium: NCAA highlights March Madness harassment

According to NCAA Managing Director Mark Hicks, the organization has a pretty clear understanding of the scope of bettor harassment on social media. Speaking to Entain’s SVP of American Regulatory Affairs & Responsible Gambling Martin Lycka as part of the SBC Summit North America Player Protection Symposium, Hicks cited data from ethical data group and NCAA partner Signify collected during March Madness earlier…

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Safe Bet Show: Arthur Paikowsky on charities, fundraising, and the ICRG

Martin Lycka welcomes Arthur Paikowsky, President of the International Centre for Responsible Gambling to discuss Arthur’s experience with the ICRG, formerly the NCRG, including growing the organisation, and their work and research in the United States and now beyond over the last 25 years. Martin and Arthur also discuss Arthur’s fundraising experience and the challenges…

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PrizePicks appoints first RG Director

Daily fantasy sports giant PrizePicks has announced new appointments to lead its HR and responsible gambling teams. Massachusetts Council on Gaming and Health‘s Chief Communications Officer, Phil Sherwood, will take up the role of PrizePicks’ Senior Director of Responsible Gaming. At the MACGH, he was a driving force in the council introducing player protection measures such as the…

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DraftKings hires Cozen partner as Chief RG Officer

DraftKings has announced the appointment of Lori Kalani as its first Chief Responsible Gaming Officer. Kalani, who will report to DraftKings CEO Jason Robins, will be tasked with elevating and integrating the company’s player safety and protection activities and initiatives across all facets of DraftKings platforms and player communities.  “Responsible gaming is one of our top priorities and it…

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