iGamingExpert

AFJEL intensifies media awareness of France’s black market liabilities 

France’s leading online gambling trade association AFJEL has escalated its campaign against the rise of black-market gambling, urging authorities and media to confront the growing risks of an unregulated online casino sector that continues to erode consumer protection and state revenues.

The warning marks a renewed call from AFJEL for the French government to end the structural liabilities of the country’s gambling framework by regulating online casino gaming (iCasino) — a reform the association has pushed for since the relaunch of France’s regulated online gambling market in 2011.

The trade body has now taken its campaign directly into the French mainstream press, with its PwC-commissioned study published by Le Parisien and Libération, two of the country’s most prominent national newspapers.

According to the findings, 5.4 million French players are now active on unlicensed gambling sites, surpassing the 3.5 million users in the legal market and representing a 35% surge in two years. PwC estimates that the illegal market generated €2 billion in gross gaming revenue (GGR) in 2025, causing fiscal losses of more than €1.2 billion annually.

AFJEL warns that France faces a “digital sovereignty crisis” as unregulated offshore operators — often tied to criminal networks — continue to capture consumers through aggressive social media marketing, oversized bonuses, and influencer sponsorships, all while avoiding taxes and player-safety obligations.

“These illicit platforms lure customers with outsized inducements, flood Facebook and Google with ads, and even manipulate search engines to make themselves look legitimate,” said Nicolas Béraud, CEO of Betclic Group and President of AFJEL.
“The magnitude of this problem proves that prohibition is not protection. The only solution is a regulated and controlled iCasino offer that restores trust, protects players, and ensures fair competition.”

AFJEL maintains that the continuing ban on online casinos represents a “structural liability” for France — one that undermines consumer safety and deprives the state of significant tax revenue.

“France cannot allow a sector that could be safely regulated to remain dominated by illegal sites,” Béraud continued. “We are demanding a swift and decisive response — to end this French anomaly and restore order to the market.”

The Autorité Nationale des Jeux (ANJ) — France’s gambling regulator — has adopted a cautious stance, warning that any potential opening of the iCasino market must be “carefully considered given the highly addictive nature of such products.”

While the ANJ has expanded enforcement powers and blocked over 1,000 illegal websites in 2025, AFJEL argues that regulatory measures alone are not enough.

“Despite ANJ’s commitment, the illegal market continues to grow,” Béraud added. “This is no longer a question of enforcement — it’s a question of political will.”

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KSA Chair: Suicide prevention must have role in Dutch gambling’s redesign 

Dutch operators must accept “the human cost of gambling addiction” as the defining factor in strengthening consumer safeguards, according to Kansspelautoriteit (KSA) Chairman Michel Groothuizen.

Reflecting on his recent visit to Anonieme Gokkers (Gamblers Anonymous NL), Groothuizen revealed that the charity had tracked 113 suicides directly linked to gambling debt, underscoring the deep personal and social harm that can follow gambling addiction.

“If there’s one thing I took away from that evening, it’s the certainty that the appeal of gambling for former addicts will always remain and that perseverance is a daily struggle,” he said.

Dutch health authorities report 1,878 suicides annually from roughly 50,000 attempts, with loneliness, family breakdown, and mental-health issues among the key factors. Citing Swedish research, Groothuizen stressed that gambling addicts face a 15-times higher suicide risk than the general population, adding that “loneliness and lack of perspective often play a major role — in a phenomena with which gambling addicts are so familiar.”

CRUKS– 100,000 registrations

Groothuizen’s comments follow confirmation that the CRUKS (Central Register for Self-Exclusion from Gambling) system has surpassed 100,000 registrations.

While acknowledging that the number reflects a worrying level of dependency, he described the milestone as “a sign that self-protection tools are working” and providing at-risk consumers with “a tangible route back to control.”

Under Groothuizen’s leadership, the KSA is widening its focus beyond market oversight to include consumer education, early intervention, and addiction prevention as equal priorities. The regulator has launched public awareness campaigns to promote the Gambling Counter helpline and to encourage wider use of CRUKS as part of a proactive harm-reduction strategy.

The KSA continues to refine its approach to player protection and operator compliance, taking on feedback about involuntary Cruks registration and improving communication around exclusion procedures. Groothuizen emphasised that effective supervision “depends on empathy and consistency — not only enforcing the rules but understanding what drives people to harm.”

Since beginning his chairmanship, Groothuizen has prioritised stronger duty-of-care obligations for all licence holders urging operators to move beyond box-ticking compliance and demonstrate genuine accountability for player welfare. The regulator expects operators to conduct one-to-one checks with customers, assess risk behaviours in real time, and ensure customer service teams receive targeted training to identify signs of vulnerability and potential harm.

This renewed focus, Groothuizen said, reflects the KSA’s intent to build a culture of proactive intervention, where operators act as the first line of defence in preventing gambling addiction and related harms.

A call for holistic support

The Netherlands’ emerging gambling regime aims to bridge regulation, prevention, and recovery through a coordinated support network involving health bodies, addiction charities, and state agencies. Groothuizen said the KSA will intensify cooperation with organisations such as 113 Suicide Prevention and Anonieme Gokkers, ensuring that gamblers in crisis are not left isolated.

“Regulation alone cannot restore lives,” he concluded. “Our responsibility is to ensure that every person who struggles with gambling knows there is help, hope, and a path forward.”

Groothuizen further believes that compassion and understanding must guide the next phase of revisions to the Remote Gambling Act (KOA), which will be undertaken by the incoming government. He urged policymakers to look beyond political ideology and ensure that any reform “carries the ultimate objective of protecting those at risk of suicide and the most vulnerable from gambling — the greatest human cost of any gambling regime.”

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Malta backed against a wall as EU court closes in on Bill 55 dilution 

The European Court of Justice (ECJ) has revealed the significant lengths that EU Courts could extend to in a bid to strengthen action against Malta operators.

It’s a case that may shift the tide in terms of governance and regulation across Europe and Malta – with EU courts taking on the regulatory ringfencing of Bill 55.

According to the Advocate General (AG) of the ECJ, the framework could shift to dilute the effectiveness of Bill 55 when it comes to Malta safeguarding its domestic operators.

In a significant referral, the Advocate General has put forward the case to enable international authorities to freeze the assets of Malta-based companies in the event of local breaches.

The Advocate General has outlined that the European Account Preservation Order (EAPO) Regulation could well be utilised to enforce asset freezes

The focus on the bill was enhanced by the case of the two Austrian players who filed claims against Malta-based and licensed firms. A Maltese court sought to overrule the decision of an Austrian court over whether gaming operators in Malta should compensate Austrian players.

Courts in Austria both backed the players, with the Austrian framework currently citing any overseas operator as being illegal in the country if it does not hold a local licence.

Maltese courts and the two operators emphasised the free market and EU laws enabling free movements of services, illegitimising the original Austrian decision in the eyes of the Maltese legal system.

The MGA has consistently argued that the bill is in place to protect Maltese operators from “baseless legal challenges”.

Malta’s regulatory body has previously stated that it wants to ensure “its licensees are allowed to operate where they have a justifiable legal reason to do so, and always in a compliant manner.”

The latest statement from the Advocate General does underpin growing tension from Europe towards the way Bill 55 is utilised as it looks to change the framework around its implementation.

The Advocate General is seeking to implement tweaks to the bill to strengthen the ability of domestic EU courts to ensure their citizens can take legislative action against Maltese operators.

Central to the recommended changes is the ability of EU courts to be allowed to freeze the assets of Maltese gambling companies to aid debt recovery and bypass Bill 55.

Some of the most vocal disdain towards Bill 55 has come from Germany, with the national regulator, the GGL consistently calling for a reassessment of the impact it has on the sector.

Previously, the GGL has stated: “We are of the opinion that this law should not be compatible with European requirements for the recognition of decisions (Regulation (EU) 1215/2002).

“However, the final assessment of this question is not the responsibility of the GGL. We have informed the federal states of our assessment and are otherwise in contact with the relevant authorities.”

The court battles over the future of Bill 55 now look set to rumble on into 2026, in what could prove to be a decisive year for the future of the regulation and its impact on the gambling industry.

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Spain lays out player protection roadmap amid industry concerns

The Spanish government is moving forward with its plans to overhaul player protection measures for online gambling users.

The Directorate General of the Regulation of Gambling (DGOJ) is seeking to establish a centralised deposit limit system for players, set at €600 per day, €1,500 per week and €3,000 per month.

This would shake up current measures, which requires each operator to manage limits independently.

The regulatory project began in 2023 and is still pending final approval.

The plans include the ability for users to reduce limits or eliminate them, although the changes will not take effect until three days have passed and can only be modified once per quarter.

Alongside deposit limits, the DGOJ is also spearheading a new approach to monitoring problem gambling behaviours as part of the Royal Decree of gambling environments.

The regulator is working on the development of an AI-led responsible gambling algorithm that aims to trace live variable indicators of problem gambling risks.

The algorithm, which the DGOJ’s Directorate General Mikel Arana expects to be completed by March 2026, will be mandatory for all operators in the Spanish market. The DGOJ believes the project will make it the first European regulator to apply AI to customer interventions around gambling harm.

Balancing regulation and player experience

Although player protection measures are essential for operating within a regulated market, industry experts in Spain have warned that changes must be complemented by an efficient player experience.

Speaking at June’s Gaming in Spain conference, Jorge Hinojosa, Director General of Jdigital, said: “[Player protection reforms] have not been complemented, in my opinion, by policies to keep the market more competitive.”

Hinojosa emphasised that there needs to be recognition that operators, the DGOJ and the wider industry have a “common job” to ensure that Spain develops a stronger gambling market through measures such as allowing new modalities like live casino.

Esther Martin-Ortega, Head of Public Affairs and Sustainability at Flutter, echoed these sentiments, reiterating the need to keep the regulated Spanish market attractive given the looming threat of the black market – especially for young players using social media.

“There are influencers on gaming, and they always find a way of putting the advertising in front of you, and then they get the visibility they need,” she said.

“We have a generation of smartphone natives who check what’s going on on social media. Access for a consumer to the black market is much broader than ever.”

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Spribe issues clarification following UK suspension 

Spribe OÜ has clarified the circumstances surrounding the suspension of its UK Gambling Commission (UKGC) licence.

The games developer is assured that the issue stems from a technical lapse as opposed to any operational wrongdoing.

Speaking to iGaming Expert, the Tallinn and Tbilisi-headquartered games developer revealed it is undertaking “diligent and as expeditious” efforts to resolve the matter.

Spribe has held a UK remote gambling software licence since 2020, with no interruptions. However, yesterday’s enforcement by UKGC determined that Spribe had been hosting casino games on behalf of operators without the appropriate remote casino game host licence.

Under Section 33 of the Gambling Act 2005, it is a criminal offence to provide gambling facilities in Great Britain without the correct authorisation. The Commission has ordered that all hosting activity must “strictly stop” until the appropriate permissions have been secured, reiterating its “strong approach to unlicensed gambling activity” and its expectation of “the highest level of compliance and integrity from licensees.”

In a statement issued to iGamingExpert, Spribe acknowledged the regulator’s position, describing the issue as “a technical licensing gap” that was not recognised during its original 2020 application.

“Spribe applied for and was given a remote gambling software licence in 2020. However, our business model also requires a remote casino game host licence. That is a technical licensing issue that was not recognised in the original application process in 2020.”

The company confirmed that it is now preparing a licence variation application to add the required permissions for remote casino game hosting and is working “urgently to ensure full technical and legal compliance.”

Best known for its flagship crash game Aviator — recognised as one of iGaming’s most popular titles, Spribe’s wider portfolio includes Mines, Dice and Hi-Lo. Its content is distributed through several major UK-licensed operators, including Paddy Power, 888casino, BetVictor, Genting Casino and BetMGM.

Spribe also sought to reassure its clients and consumers, confirming that the suspension “does not affect players’ ability to access their accounts or withdraw funds” and that there is “no evidence of consumer harm” related to its UK activities.

Closing its statement, Spribe reaffirmed its commitment to compliance, transparency, and software integrity across all regulated markets.

“Spribe has always complied with all regulatory requirements of the gambling software licence issued to us in the UK during five years of service to the British market. We are hopeful that the Commission can approve the application promptly and that we can resume business in the UK market as soon as possible.”

The UKGC’s action highlights its increasing scrutiny of B2B suppliers and technical providers, signalling that enforcement will no longer be confined to consumer-facing operators as the regulator intensifies oversight across the wider UK gambling ecosystem.

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Battle lines drawn in Nigeria gambling dispute  

Backlash remains rife concerning the impact of Nigeria’s Central Gaming Bill and its touted regulatory impact on the country’s gambling sector.

According to reports, there is concern amongst stakeholders over the bill diluting the control of the lottery from the state, leading to a petition being put forward pursuing the rejection of the bill.

Pursuit of the rejection of the bill largely comes from the Federation of States Gaming Regulators of Nigeria (FSGRN), underpinning major concerns over the way the establishment of a Central Commission would have on fiscal federalism in Nigeria.

The petition is aiming to ensure that a central regulator can’t provide state licenses to operators, ensuring that this remains the responsibility of the state.

Nonetheless, the government has continually put forward the case that because iGaming crosses borders this should be the role of a universal operators.

The protection of state revenue is also integral to the bill, with fears it would be lost in the result of the formation of a nationwide commission.

The petition is calling for the nationwide governmental regulation to only oversee the FCT, which is where Abuja is located.

Rallying against the bill, the case has been put forward that it is unconstitutional and simply doesn’t align with the country’s federal system.

However, no matter how fervent and vocal opposition to the bill is, it may well be futile as the Bill has already progressed beyond its third reading in the National Assembly.

There is still a level convolution to its progress though, which will provide state regulators with optimism that it can be halted with enough friction.

In likely next steps for it to be formalised, the Senate must review and vote on the Bill, where they will have the option to make adjustments.

Proponents of the bill have argued that it can eradicate growth of illicit operations and boost efficiency within the licensing process.

The dispute lands at a time when the Nigerian gambling industry rides a wave of momentum in terms of engagement and traffic.

Driven by youth and fintech tapping into the gambling industry, it was recently predicted that Nigeria’s iGaming sector is set to grow by 16% and hit NGN $500m in revenue by the end of the year.

The Lagos State Lotteries and Gaming Authority emphasised that this has been significantly accelerated by the growth of mobile tech in the country.

Major operators in the country, such as Betway, NairaBET, Bet9ja, 22Bet, and 1xBet, have all seen positive growth through fintech collaborations, utilising mobile wallets to elevate the user experience for gambling.

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New Zealand takes ring fencing approach to gambling taxation 

New Zealand is taking a ring fenced approach to its gambling framework as it looks to level the playing field between offshore and domestic operators.

Minister of Internal Affairs Brooke van Velden laid out that offshore gambling duty is set to rise from 12% to 16%, with that extra 4% ring fenced to fund community and grassroots sports funding.

Announcing the decision, van Velden emphasised: “While I am confident the regulated online casino market will provide new community funding opportunities for New Zealand sports clubs and community organisations, I do acknowledge that predicting the exact impact on existing Class 4 [pokies] returns creates some uncertainty.

“Cabinet has agreed on a two-year review after implementation of the community returns policy to assess the impact of online casino gambling on other forms of gambling and community returns.”

She added: “The message from communities was loud and clear – if we’re regulating online gambling, they want to see benefits flow back to local sports clubs, community groups and grassroots organisations.

“I have listened, and now as a government, we are delivering on what matters most to communities across the country.”

“Problem gambling prevention and harm minimisation standards are non-negotiable and unchanged. Protecting Kiwis from gambling harm is still my number one objective.

“Community funding will not compromise this government’s commitment to reducing gambling harm.”

Rallying against proliferation

Van Velden has long spearheaded the campaign to safeguard against the proliferation of gambling operators in New Zealand, implementing regulation to ensure that a maximum of 15 licences can be issued in the country.

The increase comes at a vital time for the industry as it approaches the two year mark of regulation, which means an examination of the sector’s performance and structure will take place.

There has also been pressure around the impact of gambling within local communities and the economy as questions are raised over the prevalence of offshore gambling operators in the country.

Commenting on the upcoming review, van Velden said: “This evidence-based review will inform necessary adjustments allowing us to make informed policy decisions based on real-world data in future.

The Minister added: “This is new money on top of existing funding from pokies, Lotto, and TAB. We’re not taking anything away – we’re adding to what’s already there.

The Bill addresses a critical gap in New Zealand’s regulatory framework.

“Right now, Kiwis are gambling on thousands of overseas websites with no safety nets, no spending limits, and no recourse when things go wrong. That’s unacceptable.

“This Bill brings those operators under New Zealand law, with proper consumer protections, harm minimisation measures, and now – community benefits.”

The ring fencing approach to gambling taxation has been taken up in other markets, with government’s aiming to ensure that state revenue from the gambling industry goes to the right places.

It’s a particularly common theme in Australia. However, the New Zealand model appears more defined and purposeful than the model adopted in Australian states.

This may indicate that the New Zealand government is looking to alter the framework for offshore gambling operators, and enable the domestic TAB betting operator, managed by Entain under a 25 year contract, to thrive.

Closing off the market to offshore firms would also enable New Zealand’s domestic casino space, both incumbents like Sky City and potential new market entrants under the planned 15 licence framework, to better compete.

A different ring fencing strategy proposed in the UK

The idea of ring fencing was also touted as a potential solution tackling high risk gaming engagement in the UK during a Select Committee hearing this week.

This idea was met with disdain, understandably, from the UK trade body, the Betting and Gaming Council. MPs seem in favour, however, with Treasury Select Committee member Dame Meg Hillier the MP stating: “In other industries you can have ring fencing of different types of activity.

“Is that something you have considered at the Betting and Gaming Council, so that you can have online treatment in one way, even though the businesses operate as one? Would you consider ring fencing so that you are taxing things on different bases?”

The BGC’s CEO, Grainne Hurst, fired back with: “I think that would be difficult for operators to do. Obviously, they will be reinvesting some of their profits back into particular areas of the business where they think it is needed. If they were to ring fence particular elements of their offering, that would be quite difficult and would probably lead to a reduction.”

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Betway Premier League withdrawal highlights consequences of Zambia tax hike

Tax hikes in Zambia have caused Betway to withdraw its principal partnership of the Zambian Premier League, in a major blow to the country’s sports scene..

The operator underpinned that the investment in the market had become unsustainable amidst the rise in excise duty in the country.

News that the government in Zambia would introduce a 10% excise betting duty tax has been met with backlash from many stakeholders. However, Betway’s significant moves will only serve to intensify this pressure.

Previously, there was an appeal from BetPawa and Betway to halt the tax, but this was dismissed by the country’s Constitutional Court.

At the heart of the appeal against the introduction of the tax were claims that it breached section 7 of the customs Excise (Amendment) Act No. 11 of 2025. Objections included an alleged lack of transparency, inadequate public consultation, and severe economic impact.

Furthermore, they also claimed that it was excessive, ambiguous, unimplementable and financially unsustainable, warning that it could impact their future ability to operate in the country.

Nonetheless, the Zambia Revenue Authority (ZRA) continued in its pursuit of the excise duty. The ZRA stated that it had engaged with stakeholders in the decision and emphasised that the duty is paid by bettors, not operators.

Following this, the operators looked to secure an interim injunction to stop enforcement of the excise duty pending the full hearing of their constitutional petition.

ZRA countered that the tax was lawful and implementable in its current form. The organisation emphasised that any interference at this stage would be an encroachment on its statutory duty.

Seemingly cementing a future for excise duty in Zambia, the Court decided that the petitioners failed to demonstrate a sufficiently serious constitutional issue to justify suspending the law at this stage.

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Opposition calls for clarity in Curacao’s LoK implementation

Questions have been raised in Curacao over the oversight transfer of the market’s significant regulatory shift from the Ministry of Finance to the Ministry of Justice.

The implementation of the National Ordinance on Games of Chance (LoK) continues to progress following its passing in December 2024, as the country takes on major regulatory efforts to modernise its gambling industry.

Opposition Member of Parliament Suzy Camelia-Römer, who represents the centre-left Movementu di Pueblo, Movement for the People Party, raised the question in Parliament over LoK’s transfer of oversight and when the house could expect legislative amendments to facilitate this move.

She also emphasised her concerns around the mass resignations that impacted the board last month and urged the government to clarify whether these were part of a succession plan.

Camelia-Römer highlighted previous warnings over the impact of the Finance Ministry being solely responsible for appointments to the Supervisory Board and Board of Directors of the CGA. However, she emphasised that these warnings fell on deaf ears and impacted the stability of the bill’s progress.

As such, she called for increased transparency around the reasons and the process behind the resignations. Off the back of the departures, there were widespread rumours that Prime Minister Gilmar Pisas had reportedly taken direct oversight of the board to fulfil plans for Curacao gambling licences.

However, the government has since denied Pisas’ intervention, stating that management of the CGA must fall under the oversight of the Ministry of Justice. According to the determination, the board’s ‘reshaping’ is fairly standard, given it was shifted from the Ministry of Finance to the Ministry of Justice, a move that took place in August.

Even amidst the governance shift, the CGA has underpinned that the implementation of the LoK is continuing as planned.

The CGA’s Aideen Shortt previously told iGaming Expert: “The transfer of ministerial responsibility from Finance to Justice is a natural progression as Curaçao’s regulatory framework matures. Having built the legal and operational foundations for the new regime, the CGA is now focused on supervision and monitoring – areas that naturally fall within the Justice portfolio.”

The CGA’s supervision shift from the Finance to the Justice department will be welcomed by many, given the challenges that Curacao’s Finance Minister, Javier Silvania, has faced.

Silvania resigned earlier in the month, taking a backseat in Parliament and moving away from Finance Ministry responsibilities.

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ASA: William Hill FOBT voucher could incentivise irresponsible play

William Hill has been reprimanded by the Advertising Standards Authority (ASA) over a promotional voucher that was deemed to possibly encourage irresponsible play.

The ASA’s report stated that a customer received a voucher from a slot machine in a William Hill betting shop on 3 April 2025 at 11:51am. The voucher had the following text:

“You’ve won a £5 cash match on any game!”

“Redeemable between 03/04/2025 – 03/04/2025 from 05:20 PM – 11:59 PM in any venue”.

Within a complaint to the ASA, it was challenged whether the timeframe between the voucher being received and when it could be redeemed was a breach of the CAP code since it was “socially undesirable by encouraging irresponsible use”.

Despite William Hill arguing that the voucher didn’t breach the code or encourage socially undesirable or irresponsible behaviour, the ASA upheld the complaint and told the operator that the ad must not appear again in its current form and that future promotions must not encourage irresponsible behaviour.

William Hill: voucher not ‘designed to drive repeated play’

The voucher was issued to customers who deposit £50 or more on an eligible gaming machine before 5:20pm on the day that the promotion is issued and valid. This figure is the total value placed in-store, including a customer’s original cash-in and subsequent winnings played again.

Evidence was provided by William Hill to the ASA that the average cash-in in relation to the three-day promotion was “below the average spend for April and May 2025”. Therefore, the operator felt the amount that must be spent “to qualify for the promotion was substantial, nor that the promotion encouraged excessive staking”.

As it was a £5 voucher and could be spent on any game, the operator believed the promotion was “a low-value, one-off reward” and didn’t “involve any progressive elements, wagering multipliers, or additional conditions beyond what was initially displayed”.

William Hill noted it was “not part of a broader incentive structure nor designed to drive repeated play”, adding that the promotion’s terms, including the staking threshold and the redemption timeframe, were “clearly and fully” communicated to customers, and they were “given sufficient information to make an informed decision before participating”.

In addition, key qualifying conditions were “displayed on digital promotional screens in the shop and the voucher reiterated those eligibility conditions”, with the voucher serving as a “confirmation of eligibility which reminded consumers of the pre-disclosed redemption timeframe”.

William Hill also argued that the voucher’s redemption was entirely optional and that customers were free to not redeem the voucher or return later the same day. The operator supplied data too, showing that most customers who qualified for the voucher didn’t redeem it, which they believed demonstrated that customers knew redemption was optional.

The operator described the £5 voucher as ‘modest’ value and “did not believe that at any stage the promotion encouraged a customer to remain on the premises to engage in excessive consumption, nor encouraged irresponsible use”.

Although the promotion began at a later time than when the voucher was awarded, William Hill stated that it “did not encourage participants to remain on the premises and therefore it did not create any time-sensitive pressure to continue playing”, adding that very few customers redeemed the voucher within two hours, with most waiting three hours.

The operator said that the extended time between the voucher being issued and redeemed “strongly indicated” that most customers left and returned later to redeem the voucher, undermining the suggestion that the redemption window “pressured customers to remain in-shop or extend their play”.

William Hill added that any concerns regarding customer behaviour would have been met with a response in line with their polices, as all staff in their shops have received training to identify signs of gambling-related harm, and gaming machines provide prompts to remind customers of their time and money spent and allow customers to set limits.

ASA calls voucher ‘irresponsible’

Acknowledging the operator’s point of view, the ASA has upheld the complaint against William Hill since the timeframe of when the voucher is issued and redeemable “created an incentive for repeated play within a short period, including visiting the betting shop twice in a single day, increasing the risk of consumers gambling more than they otherwise would”.

Since the redemption period was at a later point in the day, the authority noted that participants could only benefit if they returned to the premises or stayed until the start time of the promotion, and that those eligible for the voucher may have already placed several bets earlier the same day.

“We thus considered that linking the reward to a same-day timeframe, particularly at a limited period later on the day, incentivised behaviours that could encourage irresponsible use,” the ASA stated.

“For those reasons, we concluded that the promotion encouraged irresponsible use and breached the Code”, particularly CAP Code (Edition 12) rule 8.5 (Protection of consumers, safety and suitability).

William Hill was told by the ASA that the advert must not appear again in the form complained of and that future promotions must not encourage irresponsible behaviour.

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