Exclusive interview: RGC on how to stay responsible while online gaming speeds ahead

They say you never stop learning. When it comes to responsible gaming in a fast-moving digital world, that may be an understatement. Keeping up with the pace of change is no mean feat, as the Responsible Gambling Council’s Tracy Parker knows well.

Parker is the RGC’s Senior Vice President of Accreditation, Advisory and Insights. In her five-and-a-half years with RGC and her six years with the Ontario Lottery and Gaming Corporation (OLG) before that, she’s seen the landscape change significantly both at home and across borders.

Online gambling has long been available to Canadians. But since Canada legalized single-event sports betting in summer 2021 and Ontario opened its regulated market in April 2022, things have changed hugely. With every year that passes, both inside and outside Ontario, the industry evolves further, new gaming options emerge, and staying ahead of the curve requires nimble footwork and a deft hand.

“New forms of gambling create new risks,” Parker told Canadian Gaming Business recently. “I do think there is a lag in RG awareness generally, and we work on keeping pace with the evolution of the industry as new forms of gambling emerge, whether it’s things like sports betting or access to a broader range of products and services. It’s a constant effort to keep up.”

Building on a strong base
It’s probably past time to stop calling regulated online gambling in Ontario new, given that we’re more than three years into a market that is embracing its own maturity and already drawing upon its own past experiences to iterate and refine itself.

What certainly is not new is gambling in Canada, nor the concept of protecting players and keeping the industry responsible and sustainable. The history of government involvement in gambling in Canada is decades long, and the focus on responsible gambling has been a constant thread of continuity.

“I think that foundation gave it a public interest slant from early on,” she reflects. “And I see a lot of that coming through in the continued investments in employee training and player education. The profit motive isn’t the be-all and end-all.”

Programs such as the British Columbia Lottery Corporation’s GameSense, established in 2009 and used under license by everyone from other Canadian lotteries to MGM Resorts and BetMGM to the Massachusetts Gaming Commission, are often held up as examples of Canada’s leadership in responsible gambling. Parker notes there’s also a strong history in academic research around RG. “We’re lucky in Canada that there is still a collaborative relationship between research and industry,” she notes. “That’s not the case in all jurisdictions.”

That thoughtful history and dedicated groundwork gave Canada a solid research and evidence base for implementing responsible gambling programs and safeguards in an impactful way. The direct ties between government and regulated gambling before Ontario’s market opened helped to ensure that when the big shift of 2021-22 did arrive, there was a deep resource pool to draw from.

“I think when it has been a public entity, there is a natural inclination to engage the community around prevention education, treatment, and support services. And I think we see evidence of that across the country.”

Helping to steer the ship
The RGC plays a unique role in Ontario’s online market, in that its RG Check accreditation program has been embedded into the requirements for all private operators contracting with iGaming Ontario (iGO). That program was developed in 2010 and was already used by land-based casinos in Ontario before 2022. Parker stresses it is a mutually beneficial experience; RGC may be the accreditor, but the organization is constantly learning, too.

“As we’ve been processing all of those operators, we’ve been learning a lot and doing some work on an update to the accreditation program to make sure it’s keeping up,” she continues. “We’ve done stakeholder expert interviews, player surveys, public consultations, research and reviews, all with the aim of pulling together the evidence base that exists to make sure that the standards that we’re assessing operators against are meaningful and relevant and robust.”

“New forms of gambling and new levels of access necessitate leveling up conversations, and with different audiences.”

Like everything in Canadian gaming, RG Check has evolved with time. A big facet of a recent update to the program focused on stakeholder engagement.

“We have found that we’ve needed to talk to more people,” Parker adds. “It really is about the collective understanding of impact and collaboration around solutions. And that’s not just operators. We need to be talking to manufacturers and marketing affiliates, payment solution providers, leagues, athletes, coaches, university campuses, the whole ecosystem. While there’s been some progress and diversification, I think new forms of gambling and new levels of access necessitate leveling up conversations, and with different audiences.”

Connecting with the digital-native player
Canadians have always been able to gamble. From retail casinos to government-operated online platforms and both regulated and grey market commercial websites, from the rise of mobile apps and the present-day gamification of so much that is accessible to so many, the options have never been greater.

And just as new products and delivery methods are always surfacing, so too are new players.

“There’s always youth coming of age and needing to gain some gambling literacy,” Parker adds. “So, that’s always been a key focus for us. When you get digital natives, they just interact with the product differently, there’s that exposure to the merging of gaming and gambling and the gamification of gambling.”

Does that necessitate a re-evaluation of what responsible gambling even means?

“Certainly, I would say something that’s coming into sharper focus is the connection between mental health, digital health, and gambling,” Parker explains. “We’re not looking at just gambling behaviour, but we’re looking at it in the context of a person’s overall well-being and how they use their phone or the internet, their digital well-being.”

To that end, Parker notes that algorithms and risk-monitoring detection software provide more insights and information than ever were previously available about when and how to interact with a player.

“The core practices and behaviours around safe habits are relatively similar. It’s just the form that changes.”

Real-time customized and contextualized interactions, she says, have proven to be the most impactful. That could look like a pop-up message noting that players in a certain user’s profile usually play for an average of a certain number of minutes, or that a break around a certain time is typical.

“Providing messaging in context and personalizing it is really, really important. Talk to people in the moment or as close to the behaviour as possible. In our accreditation and operator training, we stress the importance of that touchpoint. It’s very complicated from an operational point of view, but it really is the most impactful.”

No time to stand still
The truth is that the work simply never stops. Responsible gambling means something different now than it did 20 years ago. In many ways, the core concerns are relatively static, but the context and the issues within it are constantly evolving.

“That’s what RG is all about, really. “The core practices and behaviours around safe habits are relatively similar,” concludes Parker. “It’s just the form that changes. And it’s up to all of us to keep up.”

A version of this story appears in the Summer 2025 issue of Canadian Gaming Business magazine.

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New responsible gaming tool launched across DraftKings platforms

DraftKings is providing account holders with a new responsible gaming product.

The Boston-based operator announced on Monday the launch of My Budget Builder, a tool allowing account holders to set customized spending limits and reminders. DraftKings is making the product available across its portfolio of platforms, including its online casino and DFS offerings. The tool is also available for DraftKings peer-to-peer Pick6 offering.

“My Budget Builder is a new kind of responsible gaming tool—intuitive, proactive, and personalized,” said DraftKings Chief Responsible Gaming Officer Lori Kalani. “It reflects our ongoing commitment to creating fun, enjoyable environments for our players. By enhancing how players engage with limit-setting, we are providing another resource that players can use to help them play responsibly.”

My Budget Builder is available on both DraftKings’ app and website with features allowing for seamless integration into online wagering. The tool allows users to estab..

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WSOP teams up with RG-focused financial platform EDGE Boost

The World Series of Poker (WSOP) is collaborating with an emerging financial platform.

EDGE Boost, a responsible gaming-focused solution delivered by EDGE Markets, announced a partnership with the WSOP making the platform the preferred payment method of the storied poker organization. EDGE Boost provides users with a bank account designed to promote RG by offering a dedicated debit card. The debit card allows account holders to separate gambling transactions from normal finances.

The partnership allows WSOP players to circumvent traditional credit card verification by using EDGE Boost to make transactions of up to $10,000 each. EDGE Boost also allows WSOP players to make entries up to $250,000 eliminating the need for cash.

Each EDGE Boost account is insured up to $250,000 with the FDIC. In 2024, EDGE Boost became the first betting-only banking service to provide that level of FDIC support.

“EDGE Boost is going to completely transform the WSOP experience,” said WSOP COO Greg Chocho..

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Report: NBA free agent Malik Beasley under investigation for insider gambling

Another NBA player found themselves embroiled in controversy related to online gambling.

According to an ESPN report, NBA free agent Mailk Beasley is being investigated by the U.S. Attorney’s Office in the Eastern District of New York for alleged gambling related to NBA games and betting markets. Beasley is being investigated for unusual betting activity during the 2023-24 season when he played for the Milwaukee Bucks. Beasley, a free agent after spending last season with the Detroit Pistons, drew the attention of an operator when his player props received significant betting interest starting in 2024.

Kirk Evans, an industry expert, pointed out unusual betting activity on the under for Beasley’s rebound market before a game between the Bucks and Portland Trail Blazers last January. Beasley finished the contest surpassing his over/under market for rebounds.

Here is the movement I’m referring to. Beasley opened 2.5 rebounds with the under at +118, moved to -256 before being pulled. ..

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Pair of California lawsuits filed against PrizePicks and DraftKings over DFS

Two class action lawsuits in California are challenging the legality of not just pick’em fantasy but fantasy contests featuring more traditional lineups as well.

Two groups have filed class action lawsuits against DraftKings and PrizePicks in the Northern District of California. The firm representing the plaintiffs in both cases is Almeida Law Group, which specializes in corporate class action cases.

Suits attack multiple types of fantasy sports

The DraftKings lawsuit takes aim not just at its Pick6 product, which mimics the peer-to-peer pick’em offerings of Underdog and PrizePicks, but also the slate-style contests that originally brought DraftKings fantasy to prominence ten years ago. The lawsuits argue all these forms of fantasy run afoul of the law, particularly because of the variable payouts that come with lineup-based fantasy contests.

The class covered in the lawsuits includes all California residents who placed a “bet” or “wager” with DraftKings while in the Golden State. ..

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Record-breaking Canadian Gaming Summit set to rebrand as SBC Summit Canada

The 2025 Canadian Gaming Summit concluded last week, breaking attendance records and setting the stage for the event’s evolution into SBC Summit Canada.

In what marked both a culmination and a turning point, the 28th and final edition under the current name brought together key stakeholders from across Canada and beyond to reflect on challenges and chart a future course for the country’s gaming industry.

“There are always moves and changes within the industry, so this is the perfect venue for us to collaborate, collaborate with the operators, collaborate with the providers, just to see what’s going on, what’s coming up and really being able to exchange ideas,” Gigadat Inc. COO Cliff Nywening said of the event.

Over the course of two days, the summit welcomed over 3,000 professionals, 40% of whom held key decision-making roles. The event also featured strong representation from operators and affiliates, with 1,000 operator representatives and 200 affiliates in attendance.

In addition, the event welcomed delegates, including leading suppliers, game studios, regulators and government bodies.

The high caliber of attendees was a point noted by many, including Nywening.

“Size doesn’t really matter, it’s about the quality. You’ve got quality attendees, quality vendors exhibiting, that’s all that makes a good event.”

“We have been at the helm of the Canadian Gaming Summit for three years now, and every year we have worked tirelessly to evolve this event that was already loved by many,” noted SBC CEO and Founder Rasmus Sojmark.

“This year has undoubtedly been our most successful yet. The feedback I’ve received has been incredible—conference rooms were full, the show floor was alive with conversation and our networking parties were by far the most memorable to date. I would like to extend a huge thank you to everyone who attended.”

Serving as a platform to explore the current challenges and future opportunities in the Canadian market, the event’s three-stage conference programme featured 150 industry experts covering key topics such as leadership, sports betting and casino, player protection, affiliation and advertising and payments and compliance. The event also featured a dedicated Cybersecurity Symposium in partnership with the Ontario Lottery and Gaming Corporation (OLG).

Amongst the notable figures that took the stage was Duncan Hannay (President, OLG), who kicked off the conference with an opening address, followed directly by Honourable Doug Downey (Attorney General, Ontario), who partook in a fireside chat. In the afternoon, delegates were treated to a special keynote panel with Dale Nally (Minister for Service & Red Tape Reduction, Alberta).

“What I’ve been very surprised by is the attention on the panels and the quality of the panelists… the collaboration between the regulators, like the AGCO and the operators. It’s amazing to see,” observed Game Lounge Director of Casino Keith Geary.

The show floor served as the heart of the event, hosting a number of local and global brands and giving attendees ample choices and opportunities to explore the products that can power their presence in Canada.

The show floor also gave new market entrants a chance to introduce themselves and build a foothold in the Canadian market.

“We are new to the Canadian market, and trying to make a splash here. To have so many people engage with us, come by, be curious, and even interact with some of our goods. It definitely gives us a lot of encouragement about the market as a whole,” Head of External Affairs at Lotto.com Kweku Separu-Grant.

This sentiment was echoed by Maverick Games CEO Matt Rathburn.

“You’ll really find everybody that you would need to connect with. If you’re going to launch a new site, you could probably start here and collect all the different pieces that you need to put it all together.”

Alongside the networking opportunities on the show floor, the Canadian Gaming Summit also featured two dedicated evening networking events.

On Tuesday, delegates gathered at the RS Sports Bar for the SBC Canadian Gaming Summit opening party. The evening featured a live screening of the Stanley Cup Final Game 6 between the Florida Panthers and Canada’s own Edmonton Oilers.

The following night, delegates were treated to a memorable experience at the NHL Hockey Hall of Fame for the official networking party. Attendees explored the iconic museum celebrating Canada’s national sport, took part in interactive virtual hockey activations and had the chance to meet NHL and Maple Leafs legend Wendel Clark.

“Our Canada event has earned its place among the SBC Summits. We’re rebranding it as SBC Summit Canada to better align with our global event portfolio and deliver the signature SBC experience. We hope to see you next year.” Sojmark added.

Save the date: SBC Summit Canada will take place in Toronto on May 19-21. For exhibition and sponsorship opportunities, contact sales@sbcgaming.com

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Romania seeks Meta and Google intervention in black market promotions

Romania’s gambling regulator, ONJN, has requested Meta and Google tighten their controls over illegal gambling adverts.

After conducting an investigation, the authority came across paid advertisements promoting illegal gambling across Meta’s Facebook, Instagram and Messenger platforms, as well as being prominently featured in Google’s search engine results.

In its official communiqué, the regulator further stated that the promoted operators were all on the ONJN blacklist and were directly targeting Romanian consumers.

Under Romania’s regulatory framework, those advertising illegal gambling – offshore operators and platforms like Facebook and Google alike – are subject to financial penalties between 50,000 and 100,000 lei (£8.5k to £17k).

“We remind you that operating ‘under the counter’ constitutes a crime and that, in the same situation of violating the criminal law, those who favor this phenomenon by providing payment services, content, promotion, and related IT services are also in the same situation of violating the criminal law,” the regulator added.

Some of the actions the ONJN wants implemented from the tech giants include urgent investigation of the promotions, suspension of the sponsored campaigns, as well as additional information on the accounts running the marketing materials.

Good PR urgently needed
The ONJN will gladly flex its regulatory muscles at any given opportunity, as its image and competence were badly tarnished at the start of this year when an independent audit found €900m in unaccounted taxes between 2019 and 2023.

Since then, political pressure has been piling up to reform the regulatory body, mainly through calls by the Save Romania Party (USR) that wants oversight duties transferred over to Romania’s National Revenue Office.

The fallout from the February audit resulted in Gheorghe-Gabriel Gheorghe, the ONJN’s fifth President since 2018, stepping down from the post.
His role was taken up by new ONJN President Vlad-Cristian Soare, who has scrambled to address the issues inherited from the previous leadership by implementing stricter licensing oversight and working towards modernising the country’s self-exclusion registry.

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GambleAware: eradicating stigma faced by women experiencing gambling harm

GambleAware has spotlighted those who are most at risk of experiencing stigma related to gambling harms.

Commissioned by the gambling support charity, the newly-released research project revealed that women were one of several demographics that are most at risk of experiencing gambling harms stigma, as support catered for women has taken a long time to arrive.

Women also experienced another layer of stigma as “their experiences did not align with the traditional stereotype of a male gambler”.

Other demographics more likely to face greater stigma due to experiencing gambling harms include young people, single people, people with children, people from minority ethnic groups, people from religious groups and people with alcohol and drug-related difficulties.

Tracy Madlin, who has experience of gambling harms, said: “Gambling harms had a terrible effect on my life for many years. But it was really hard for me to reach out for help because of people not understanding gambling harms and there being a stigma around them.

“This made me worried that I was going to be judged if I opened up. I think things wouldn’t have gotten so bad for me if there hadn’t been that stigma around it and I would have been able to get help earlier.

“It was particularly hard for me as a woman, because women who are experiencing gambling harms are seen differently to men in the same situation. I was a mum and a homemaker, so people saw me in a certain way and wouldn’t have expected that I would have been experiencing gambling harm.

“Even when I did reach out for help, I found that there wasn’t much specifically for women. When I first walked into a fellowship looking for help, there were 54 men, and I was the only woman. Now I help run female-preferred groups, but it’s taken a long time to get this kind of help for women.”

Gambling harms stigma research

The studies also revealed how those who are subject to gambling harms stigma can suffer from poor mental health, depression, stress, a lack of self-esteem, reduced confidence and in some cases self-harm.

GambleAware added that the research highlights why stigma campaigns, such as the one launched by the charity back in April this year, are important as they challenge stigmatisation and help people who are suffering to reach out for support.

The research project – published across four reports through the combined efforts of the National Centre for Social Research (NatCen), the University of Wolverhampton, Liverpool John Moores University and Magenta Research – examines how people in Britain who experience gambling harm are stigmatised and discriminated against.

Here are links to each of the four reports: Quantitative, Qualitative, Synthesis and Discourse.

Analysis was conducted of naturalistic data from online peer support forums, alongside a nationally representative survey of 3,567 people in Great Britain (including people with varying levels of experience of gambling harms).

35 people with gambling harms lived experience were also interviewed, as well as 24 people from groups who had come into contact with people who experience gambling harms, in addition to a discourse analysis exploring how people experiencing gambling harms are presented and perceived in public spaces, such as the media.

Game type and social stigma

The research project found that in-person gambling was associated with higher experienced stigma than online gambling, likely due to it being “a more visible means of gambling”.

In-person betting on football and gaming machines were associated with relatively high levels of experienced stigma, while playing the National Lottery was the least associated with experiences of stigma.

Some participants with experience of gambling harms felt judged and excluded by their family and friends, felt they lost respect in social circles and experienced long periods of estrangement from loved ones.

This resulted in social exclusion for many impacted by gambling harms to various degrees, from no longer receiving messages from family to not speaking to family for several years, contributing to stress, depression, low mood and poor overall mental health.

Previous research from the charity showed that stigma and shame stopped people who suffered from gambling harms from seeking help, as 28% of people who experience problems with gambling hide their activities from their family and friends, while 24% who experience the most serious harm do not seek support due to shame or embarrassment.

“This research shows the devastating impact stigma can have on people’s lives and their mental health,” commented Zoë Osmond OBE, Chief Executive of GambleAware.

“Gambling harms can affect anyone, so we all need to work to remove some of the myths and misconceptions that lead people to judge or discriminate against people experiencing these harms.

“Stigma and the fear of being judged is a powerful barrier which stops people coming forward to get much-needed help, so we need to minimise it and ensure people can feel able to be open with friends and family and others around them.”

Perception

The research project also examined how the general public perceives gambling harms, highlighting that while 90% of people said they would be friends with someone who gambles without issue, the figure drops to 70% when being friends with someone experiencing gambling harms.

In addition, 83% said they would be comfortable working closely with someone who gambled without harm, but the figure declines again to 58% for working with someone experiencing gambling harm.

Research participants felt that the media could do more to change the perception of gambling harms by having more discussions on the variety of harms people who gamble might experience, as well as showing people who have overcome such harms.

However, participants also highlighted how coverage of celebrities sharing their stories of gambling harm in the media helped to raise awareness and understanding of gambling harms in society, reducing stigma.

The gambling industry was also scrutinised for its advertising, as “people with lived experience spoke of being ‘bombarded’ by gambling advertisements, which they felt contributed to stigma” by perceiving gambling as “acceptable, fun and safe”.

The report stated that this contributes to the idea that “most people who gamble do so responsibly, and a few ‘stupid’ individuals are ‘ruining’ it for everyone else”, creating an “us versus them narrative” and leading to the perception of individuals with gambling harms being “a flawed minority”.

Research also suggested that those working in the gambling industry “may be particularly prone to holding stigmatising views about people who experience gambling harms – perhaps due to endorsement of narratives around ‘individual responsibility’ for gambling harms”.

Education

Recommendations on reducing gambling harms stigma were also provided.

This included increasing education on the topic for the public, young people and professionals (such as those working in the NHS or criminal justice system), more employment practices for tackling gambling harm stigma and discrimination, as well as additional research into developing interventions to reduce public and self-stigma.

Educational campaigns were also highlighted to challenge gambling harms stigma beliefs, framing it as a public health issue, emphasising the industry’s responsibility, involving individuals with lived experience in the development and implementation of interventions, as well as avoiding using stigmatising language in public discourse.

Professor Joanne Lloyd, the research project lead at the University of Wolverhampton, noted: “This research demonstrates how detrimental stigma can be for people who experience gambling harms, and highlights how important it is to challenge it.

“We hope that the insights we have gained into how a range of individual and societal factors increase the risk of stigma and associated harm can help direct educational interventions to reduce this harm.”

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Financial risk checks: A cure or a poison?

Customers are at the heart of every operator’s business. New measures are frequently being introduced to enhance their safety. One such example is financial risk checks, which are gradually becoming the norm.

However, while being well-intentioned, they are still viewed as intrusive by some. This could backfire by pushing players towards the black market.

Ahead of his visit to SBC Summit Lisbon, David Foster, Group Director of International Regulatory Affairs at Entain, discusses the unintentional fallout of financial risk checks and what can be done to avoid overregulation.

SBC News: Thanks for speaking with us, David. Firstly, we’re seeing financial risk checks and similar measures rolled out in some key jurisdictions – how far away are we from these becoming the norm across global regulated markets?
David Foster: It is fair to say that financial risk checks are becoming increasingly common in regulated markets, particularly in Europe. However, the types of checks being put in place, and the manner they are implemented, varies considerably, so we are quite a way from having common standards in this area. This is understandable, since every justification is different and needs to consider the local market realities when developing regulations.

However, where we do need to see greater consistency is around the need for the key principles of good policy making to be adhered to. Regulators should always be focused on making sure that rules are targeted, proportionate, effective, evidence-based and developed in collaboration with the industry.

How closely has Entain been watching the development and rollout of financial risk assessments in key markets like Britain and the Netherlands?

Very closely – Britain is obviously a very important market for Entain Group, as is the Netherlands.

In Britain, the major operators have just finished a trial with the Gambling Commission and Credit Reference Agencies to model financial risk assessments. These assessments are meant to be frictionless to the customer, as they won’t have to submit personal financial documents.

The Commission is evaluating the pilot and it’s essential that checks must be genuinely frictionless to prevent pushing players in the unregulated market. In the interim, we have adopted a more pragmatic approach with the Commission. The voluntary industry code, coordinated by the BGC, has also helped to level the playing field amongst operators and provide welcome clarity on customer checks. The Commission see the benefits of the voluntary code and we continue to work closely with the Commission on the Financial Risk Assessments.

The same can unfortunately not be said for the Netherlands. The checks imposed in October 2024 have not gone smoothly for operators, players or indeed the regulator. There is still a lack of clarity which means that there is a lack of horizontal consistency across operators in how the checks are managed, which is not sustainable. Worryingly the introduction of the checks has coincided with a major fall in channelling rates in the Netherlands. The KSA itself has acknowledged that the unregulated market now exceeds the regulated market in terms of overall GGR.

This creates a paradoxical situation whereby a policy – specifically designed to protect players – has actually had the opposite effect. I hope that the industry and the KSA can come together to find a workable solution which genuinely protects players while not being so intrusive that it drives them into the arms of unregulated black-market operators.

As Entain is active in both of these markets, what have you learned about the potential impact of financial risk checks?
Our key takeaway from our experiences across these markets, as well as the likes of Germany, is that if checks are not approached thoughtfully and with proper consideration of impacts, they can have unintended and detrimental implications for the market. Players vote with their feet, and if the checks are too intrusive, complex or burdensome, they will seek alternatives elsewhere. The problem is compounded when you consider the fact that the players most likely to seek out unregulated offers are often those that are potentially at most risk of encountering gambling harms.

There were a lot of concerns that affordability checks could drive players to the black market. Now that financial risk checks are being rolled out, are these fears being realised or are they being soothed?

Unfortunately, the evidence is hard to dispute. In the Netherlands and Germany, where financial limits have been imposed, we see the black market thriving. Whilst other factors such as tax and product restrictions also play a role in dictating consumer demand, spending limits are without doubt a key driver of this shift.

In the Netherlands, the KSA has stated that despite more than 90% of players using regulated offerings, this equates to only 49% of GGR. This drop has directly coincided with the introduction of financial limits. We also saw a similar pattern in Sweden during Covid when the Government introduced temporary spending caps there, so this is not an isolated example.

Why is the illegal market such a problem? Is the threat of it being overstated?

I feel like the issue of the black market has actually been underplayed in the past. Too often the threat of illegal and unregulated gambling was dismissed as something nebulous or abstract. However, thankfully there are signs that these attitudes are slowly changing as more and more stakeholders become aware of the serious threats that the black market poses.

This can be seen in some of the activity being undertaken across markets in Europe and the US, where regulatory bodies are asking tougher questions and scrutinising the activity of industry players more closely.

The threat of the black market cannot be overstated. It fuels organised crime and facilitates money-laundering and even the financing of terrorism. It provides fertile ground for match-fixers to corrupt sports away from the oversight of regulators, sports bodies or law enforcement. It robs Governments of tax money for operating public services, and it exposes vulnerable customers to harm due to the lack of player protection measures.

What can be done to tackle the black market?

Whilst there is no silver bullet solution, there are plenty of things which – done in conjunction – can and will dramatically reduce the size of the black market. Indeed, Entain commissioned a study with Regulus Partners last year that delved into this very question in considerable detail.

First and foremost, regulatory frameworks need to be attractive for operators and players alike. Regimes that have reasonable levels of tax, broad product offerings and proportionate restrictions encourage operators to acquire licences and allow them to offer players attractive and competitive experiences. Where this is not the case, black market operators prevail because they avoid tax and compliance requirements, whilst being able to aggressively advertise and offer huge bonuses.

From an enforcement perspective, I would like to see more jurisdictions exploring financial transaction blocking options. Such methods have been effective in markets like Norway and Hungary and encouragingly other markets are looking at similar options.

Aside from that, more rigorous enforcement against content suppliers, affiliates and payment providers – perhaps through licensing – will help to suffocate unregulated operators. Similarly, big tech companies – through app stores and search engines – also have a crucial role to play and I am encouraged to see them taking more responsibility in several markets when it comes to the content they carry. These are just a few of the options that can have a big impact in tackling black market operations.

You’ve seen a lot of markets and regulatory approaches in your career. In your view, how can the industry best walk the thin line between player protection and overregulation?

This is the age-old question!

For me, the starting point is for policy makers to genuinely want to strike that balance, rather than succumbing to external pressures as is often the case. Political expediency often obscures the principles of good policy making and leads to overregulation. This continues to be a challenge for our industry. The more we can earn back trust and strengthen our relationships with policy makers and regulators, the more likely we are to get a fair hearing.

Beyond that, I think it is important not to rush when developing regulations and to thoroughly consider the potential impacts and second order effects of regulatory changes. This involves having an evidence-led approach which is developed in consultation with the industry. It also means being pragmatic and not being afraid to review or change things if mistakes are identified.

You’ll be attending SBC Summit Lisbon later in September. What makes this a good educational opportunity for attendees, in your eyes?

For me, the wide array of panellists, experts and delegates means that there is something for everyone at the SBC Summit, no matter what your area of focus is. There are always plenty of learning opportunities and, in an industry that moves as quickly as ours, it’s important to keep your finger on the pulse and stay up to speed with the latest developments.

SBC Summit will take place from 16–18 September at the Feira Internacional de Lisboa and MEO Arena, bringing together 30,000 industry stakeholders for an unmissable three-day experience.

Get your ticket to SBC Summit.

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Midnite investigated over social media posts that “strongly appeal to children”

Midnite has been accused of breaching advertising rules after it created social media posts deemed appealing to under-18s.

As reported by ITV News, the Advertising Standards Authority (ASA) was informed of a complaint from researchers at the University of Bristol about several of the gambling group’s social media posts, and an investigation has now begun.

The posts – which included the likes of top footballers Jack Grealish and Harry Maguire on X (formerly Twitter), as well as a recent post on Instagram with Harry Kane – are said to go against the Committee of Advertising Practice (CAP) Code which stops gambling companies from releasing marketing that “strongly appeals to children”.

Bristol on the look out
This is not the first time that Bristol University has slammed betting operators for this type of content. In 2023, during the Premier League’s opening weekend, the same group identified 10,999 gambling messages in breach of advertising rules – with 92% of “content marketing” not clearly marked as ads, and only a minority included harm warnings.

Meanwhile, in September 2024, a follow‑up study found almost three times as many (29,145) gambling messages were sent over a single weekend, prompting the research team to report over 100 non‑compliant social media ads to the ASA.

The main issue the group found with Midnite’s posts is that, based on the university’s own research, this type of content marketing is four times more appealing to children than it is to adults.

Midnite has therefore been accused of intentionally exploiting the viral appeal of social media content while failing to implement adequate protections for underage users in the UK.

One of the leading researchers at Bristol, Dr Raffaello Rossi, argued such forms of content marketing “obscure the promotional nature of the message” and blur the lines between entertainment and advertising for a high-risk product.

He continued: “These posts appear as entertaining content, making them harder to recognise as gambling promotions and more likely to be shared widely online, especially by children.”

The complaints are not the first time Midnite has had its social media posts shown to the ASA – with four previous occasions having raised an issue over the past 12 months.

On the latest investigation, the ASA explained: “We’re aware of the complainant’s concerns about ‘content marketing’ and we’ve been engaging with them and other stakeholders on the issue in recent months.

“This is a relatively new form of marketing that raises complex questions around jurisdiction and the boundaries between advertising and editorial content.

“We have investigations underway that will bring clarity to these boundary issues. In the meantime, we can confirm that this week, we received a complaint about social media posts by Midnite, and we are currently assessing it to establish what additional action to take.”

The investigation takes place as Midnite continues to bolster its rapid growth strategy in the UK. It recently sponsored Southampton FC, as well as free-to-air broadcaster 5’s UK coverage of the FIFA Club World Cup.

In April – the same month it completed a successful Series B funding round – Midnite also announced a sponsorship of the World Snooker Championship. It also launched its first TV ad campaign the month prior, which aired across Sky, Channel 4 and Channel 5, covering both linear TV and streaming platforms.

Keeping up with the threat
Since the UK Gambling Commission reported a sharp rise in problem gambling among minors, especially with the use of social media being at an all time high, news of this kind is getting a significant amount of media attention as governing bodies work harder than ever to eradicate the issue.

Recent data indicates that around 85,000 young people now show signs of problem gambling, which is double the amount reported in a similar study from 2023.

It was only in April that a similar complaint was made against a Fitzdares advert featuring Stuart Broad, who argued to be of “strong appeal” to people under the age of 18, although this was later overturned.

The White Paper, published last year, was a significant factor in minimising young people’s exposure to gambling. It imposed stake limits on online slots, and also laid out plans for sports betting deals which bans front‑of‑shirt gambling sponsors in the Premier League, FA, EFL & WSL from the 2026‑27 season.

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