The gambling harm consultancy partnered with Underdog to host a series of workshops and training sessions to provide employees with the tools to identify problematic gambling behavior. Underdog has already leveraged EPIC’s expertise in gambling harm by hosting sessions led by EPIC staff. The sessions provided Underdog employees with training on communication practices and how to build healthy relationships with customers.
“We’re very pleased with the positive start to our working relationship with Underdog,” said EPIC VP of North America Teresa Fiore. “They have a deep understanding that responsible gaming practices must be at the core for any major operator, and it’s a constant and consistent process of learning and attentiveness.”
EPIC provided Underdog with training sessions that included consultant and former college basketball star Stevin “Hedake” Smith. The former Arizona..