The KSA issued Smart Gaming, the operator of Betnation, an official warning after it failed to verify whether a group of players were on the Cruks exclusion register between January and March 2026.
As a result, these players were able to gamble without being checked, including one who had previously self-excluded.
The regulator said in a statement: “The KSA considers it highly reprehensible that the Cruks checks were not carried out. Players who register themselves in Cruks do so to protect themselves and must be able to assume that, as a result, they cannot gamble at licensed providers.”
Betnation attributed the failure to a ‘technical error’ which meant the checks were not performed.
The operator said that it manually checked the players affected. However, it was unable to determine whether a small group of playe..