In a statement, the VGCCC said that between October 2023 and May 2024, Crown Melbourne allowed 242 people who had self-excluded from gambling to place bets at the casino. These self-exclusion breaches were detected through the commission’s ongoing monitoring of the casino’s operations.
Through its investigations, the VGCCC determined that the breaches were “due to system and control failures rather than deliberate or egregious disregard by Crown of its regulatory obligations”.
Fran Thorn, Chair of the VGCCC, commented: “It is an offence under the Casino Control Act 1991 (Vic) to allow an excluded person, including anyone who has self-excluded, to enter, remain or gamble in the casino. It also contravenes Crown Melbourne’s obligation to protect people at risk of gambling harm.
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