The KSA noted that the creation of a Duty of Care Online department follows an investigation conducted last September into ten online gambling providers regarding their duty of care interpretation. The investigation revealed that there were “too many differences between providers” as well as shortcomings.
Since then, the authority has amended its Responsible Gaming policy, with the supervision expansion of an online provider’s duty of care now following suit with the creation of a new department.
The KSA stated that the duty of care expansion includes “extensive file research at providers that stand out in the control data, and on the basis of signals received from players”.
In addition, the department will monitor operators regarding the new duty of care and compliance policy rules. The new rules of the ministry wil..