However, a joint CEO letter within the report also raised concerns about the growth of the illegal online gambling market in Europe, with the CEOs mentioning that it “underscores the urgent need for national policymakers to take decisive action to protect their players”.
EGBA’s Sustainability Report 2024, the association’s fourth annual sustainability report, noted that over half of the 21 million customers used safer gambling tools voluntarily, which is a 14 per cent increase year-over-year.
The report – which “outlines the joint efforts and progress made by its members to promote a sustainable approach to gambling and contribute positively to society in Europe” – highlighted a record 67.6 million safer play messages sent by operators to customers, up 49 per cent YoY, of which 23 million ..