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GambleAware offers ‘self-help’ support pathway with new app launch

GambleAware is providing additional support for 18 to 24-year-olds who are looking to quit or reduce their gambling with the launch of a new gambling harm prevention app called the GambleAware Support Tool.

Offering free and anonymous evidence-based advice and support, the app is designed to prevent gambling harm from escalating. It allows users to set personal goals to help them cut down or quit gambling altogether.

The GambleAware Support Tool app allows users to track their activity by inputting their gambling frequency and spend, helping them on their journey to reduce or quit gambling.

Alongside the evidence-based advice and support, the app includes access to podcasts and educational material resources, as well as signposting to other support options such as GambleAware’s service finder tool and the National Gambling Helpline.

Self-help support

Downloadable from the Google Play and the Apple App store, the app comes in response to data from the 2024 Treatment and Support Survey released by GambleAware that shows 18 to 24-year-olds are twice as likely to want to reduce or quit gambling compared to the average among those who gamble (29% compared to 15%).

Since the app’s launch, the charity has stated that it is having a positive impact on the demographic, as 48% of users aged 18-24 have indicated their motivation to change their gambling habits is to “save money”, while 27% say they want to “feel happier”.

Part of the app’s development also came from GambleAware’s 2023 Audience Segmentation Report, which stated that of the up to 4.5 million people in Great Britain that want to reduce or quit gambling, 93% (over 4.2 million) wish to do so without using a treatment service, so a ‘self-help’ support pathway was neeeded.

“Whether individuals want to reduce, manage or stay gamble-free, the GambleAware Support Tool is here every step of your journey,” stated Alexia Clifford, Chief Communications Officer for GambleAware.

“The digital age means we essentially have a casino in our pocket, and we know increased accessibility leads to increased participation and therefore increased risk of harm.

“These harms are a growing public health issue, but early intervention is key, and the GambleAware Support Tool app is designed to give people a timely insight into their gambling, with the aim of supporting their journey to reducing or quitting their activity.”

Lower Risk Gambling Guidelines

The GambleAware Support Tool app was developed in line with the Lower Risk Gambling Guidelines (LRGG), which were created by academic gambling experts globally over four years.

Over 260 risk curve analyses involving over 60,000 people from eight countries who gamble were conducted by LRGG researchers, as well as an online survey with more than 10,000 respondents, focus groups with 50-plus people, two comprehensive literature reviews and collaboration with a group of top global gambling researchers.

As such, three limits have been highlighted from the LRGG’s research for anyone who wishes to keep gambling but reduce the risks associated with it. These include gambling no more than 1% of your income, gambling on no more than four days per month, and avoiding more than two types of gambling per month.

The GambleAware Support Tool app is the only app in Great Britain using the LRGGs to suggest limits for users who are looking to reduce their gambling.

Catherine Adams, a member of the GambleAware Lived Experience Council, said: “I would be gambling on the computer from six in the evening until six in the morning and I just was not sleeping.

“It’s positive being able to monitor your progress yourself and to see how well you’re doing in reducing or quitting your gambling if you’re goal-oriented. To see ‘I’ve done this many days now ‘or ‘I’ve saved this much money, I think it really does give variety of choice in your recovery.”

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Gibraltar removed from EU AML grey list 

The European Parliament has voted to remove Gibraltar from its AML grey list, a move welcomed by the country’s Government.

Previous efforts to remove Gibraltar from the list had been met with friction from a section of Spanish MEPs.

However, in the latest round of removals from the list, Gibraltar has joined the United Arab Emirates in succeeding in being taken off the list.

The Minister for Trade, Justice and Industry, Nigel Feetham, stated: “The news today that the European Parliament has rejected objections to the update of the EU list brings an end to the uncertainty about Gibraltar’s merited delisting, which should have happened over a year ago following our delisting by the FATF.

“This is testament to the work undertaken by my Ministry to bring Gibraltar to the vanguard of the fight against money laundering and counterterrorist financing, and Gibraltar’s reputation as a world-leading financial centre has been rightfully restored. It is clear too that our engagement with partners in Brussels, both with the European Commission and the European Parliament, has worked to produce the result that we have worked so hard to obtain.

“Our work does not end here though. We will not rest on our laurels. We will continue to improve and are committed to maintaining the highest international standards and working constructively with our European and international partners.”

It’s a move that is a testament to Gibraltar’s efforts to clean its overall economy and gambling sector.

The Gibraltar Financial Intelligence Unit (GFIU) recently announced the strengthening of its fight against financial crime through a collaboration with the regional INTERPOL sub-bureau.

Key to the collaboration and the new strategy for securing a positive ecosystem in Gibraltar is the utilisation of INTERPOL’s Global Rapid Intervention of Payments (I-GRIP) mechanism, which seeks to swiftly identify, freeze, and recover illicit funds before criminals can move them beyond reach.

The Commissioner of Police, Richard Ullger, stated at the time: “Financial crime is a growing threat, often involving international networks that seek to exploit legal and jurisdictional gaps. By joining forces with INTERPOL and integrating I-GRIP into our enforcement strategy, we are reinforcing our ability to disrupt criminal activities, giving our officers at the Economic Crime Unit another tool at their disposal.”

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BetMGM books Derek Jeter for US and Canada RG boost

BetMGM has swung big on signing up iconic athletes to represent its brand, and it’s added one of the biggest hitters around.

The online sportsbook and casino brand announced on Monday that New York Yankees legend Derek Jeter has signed a multi-year partnership with BetMGM that spans both Canada and the U.S.

Broadly speaking, the partnership makes the 14-time MLB All-Star and five-time World Series champion a brand ambassador for the renowned operator. But the collaboration will look pretty different depending on whether you live north or south of the border, as evidenced by the way it was presented in each country.

In the U.S., he will be featured prominently across all kinds of advertising and make appearances at exclusive VIP events. Perhaps most notably from the industry perspective, the MGM Resorts International and Entain joint venture announced that it will launch an exclusive Jeter-themed slot game, which will be the first online casino game to feature a current or former MLB player.

BetMGM Chief Marketing Officer Casey Hurbis said that ‘The Captain’ has a “universal appeal and proven track record of excellence, both on and off the field” that will be a big asset to BetMGM’s brand and player engagement. Jeter joins a BetMGM lineup of sporting partners that also includes Wayne Gretzky and former NFL MVP Barry Sanders.

I’ve got two letters for you: R and G
Buried in the U.S. release announcing the Jeter deal was a line that noted that the former Yankee will play “a key role” in promoting BetMGM’s responsible gambling initiatives in both the U.S. and Canada.

In the Canadian press release, that wasn’t so much a secondary mention as it was the entire foundation of the announcement. “The baseball legend will appear in commercials that highlight BetMGM’s industry-leading suite of responsible gambling tools,” stated the Canadian release. The first responsible gambling advertisement will air in Canada and the U.S. later this year.

The reason for the difference in tone between the two releases is that in Canada’s only regulated online gambling market of Ontario, the Alcohol and Gaming Commission of Ontario’s (AGCO) rules stipulate that active or retired athletes cannot be used in advertising and marketing, “except for the exclusive purpose of advocating for responsible gambling practices.” Ontario also has a requirement that operators must spend a certain percentage of their annual gross gaming revenue on RG-specific messaging.

Back in August 2023, just over one year into the lifespan of Ontario’s commercial iGaming market, the AGCO announced it would ban the use of athletes in online gaming advertising and marketing in Ontario. The change came into effect on Feb. 28, 2024.

“Following the first year of Ontario’s open, regulated iGaming market, the AGCO identified advertising and marketing approaches that use athletes, as well as celebrities with an appeal to minors, as a potential harm to those under the legal gaming age and is taking this step to reduce the risk,” said the regulator at the time. It banned the use of athletes, with the caveat of the RG carve-out, after consulting with stakeholders including mental health and public health organizations, responsible gambling experts, gaming operators, broadcast and marketing groups and the public.

Since then, operators have continued to partner with sports stars, basing the entire collaboration around responsible gambling measures. BetVictor, for one, recently enlisted former Toronto Raptor Tracy McGrady to serve as its face in Ontario.

The McDavid Effect
BetMGM already has impactful partnerships with former and current Edmonton Oilers heroes Gretzky and Connor McDavid, which give the brand that purports to be Ontario’s online casino market leader significant recognition and visibility not just in Ontario but across Canada.

The company’s Jeter release noted the former Yankee will join McDavid in supporting its ongoing responsible gambling campaign. BetMGM uses RG tools including GameSense, the industry-leading program developed and licensed by the British Columbia Lottery Corporation (BCLC).

At BCLC’s New Horizons in Safer Gambling conference last October, BetMGM Director of Responsible Gambling Richard Taylor detailed that the operator saw a general increase of about 10% in the use of tools such as deposit limits which it credited to the use of McDavid to promote the tools in Canada.

“This is another example of Ontario pushing us to innovate and to make our organization better across all of our jurisdictions,” Taylor said at the time. “Big credit to Ontario for that requirement because it’s pushing us to innovate and do fun things with the way we market and promote responsible gambling.”

Now, BetMGM can lean on the profile of not only one Canadian hockey icons, but also one of baseball’s modern greats.

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Ontario operators no longer need AGCO approval on responsible gambling training

Ontario gambling operators will no longer need to seek the approval of the provincial regulator on their responsible gambling training.

In an update posted on Friday, the Alcohol and Gaming Commission of Ontario (AGCO) noted it has amended its RG training standards for employees in the gaming and lottery sectors. Henceforth, operators will not need to to seek approval from the Registrar for training programs.

RG training itself is still compulsory for all staff in those sectors. But operators now have more freedom to develop and revise their own content without needing AGCO sign-off, as long as the training meets industry best practices and effectively prepares employees to recognize and respond to gambling-related harm.

The AGCO stipulates that RG training must adequately ensure that employees understand their role in promoting responsible gambling and supporting individuals who may show signs of gambling problems.

The Ontario Lottery and Gaming Corporation’s (OLG) PlaySmart program remains valid under the updated standard, confirmed the regulator.

The change is intended not only to reduce red tape but to encourage innovation within responsible gambling, maintain Ontario’s standards for player protection, and bring greater consistency between land-based gaming and iGaming.

AGCO regulator advises operators on how to spot at-risk players
This is the second time in a few weeks that Ontario’s online gambling regulator has tweaked the way it approaches responsible gambling.

In early June, it updated its comprehensive advice on how licensed operators can identify and support players at risk of harm.

While the AGCO noted its regulatory model places accountability on operators to actively shield players from gambling-related harm, its guidance helps clarify its expectations of operators and signposts ways that gambling brands can meet the province’s requirements.

At that time, the commission stressed the importance of rigorous employee training, documentation of such training and continuous assessment in upholding its standards.

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Twelve Curacao operators reach out of court settlement over RG failures

An out of court settlement has been reached by 12 operators in Curacao over player protection shortcomings.

It was cited by the Public Prosecutor’s Office (PPO), investigating the case, that these operators fell short in terms of KYC procedures.

The operators at the centre of the case remain unidentified. However, it is reported that all involved in the case were accepting of the sanctions.

Poresecution in the case centres around player verification, with it being found that players were allowed to open accounts and deposit without any friction or verifying their identities.

Originally, 17 firms were targeted in the investigation, which was codenamed Operation Nebraska and spearheaded by the specialist police forces.

A statement from the office said: “The PPO sees several reasons to settle the matter out-of-court. Since the suspects are legal entities, it is unlikely — in the event they are proven guilty — that the criminal court will impose a penalty other than a fine.”

Continuing on its path of regulatory progress, Curacao governance recently revealed that several provisional licenses issued have been extended.

The decision applies to both Green Seal B2C entities and also to B2B license holders, with relevant parties now being ordered to ensure they are compliant with LOK requirements on 24 December 2025. Nonetheless, the Curacao Gaming Authority did lay out that not all operators will be granted the full six-month extension period, underpinning the importance of them showing progress when it comes to LOK standards.

There are a number of requirements that need to be implemented as a result of the policy, specifically around player verification and social responsibility.

These checks include age verification, player self-assessments, deposit limits and additional training for marketing partners and affiliates.

The new framework details that staff should be able to handle player interactions professionally and effectively, whilst also emphasising the importance of staff being able to recognise the signs of gambling distress and ensuring they can conduct sensitive and structured conversations with players.

Enforcement of significant self-exclusion protocols is also included in the framework, ordering operators to display clear self-exclusion guidance.

Central to the new framework is the advancement of efforts when it comes to AML protocols, as the country looks to eradicate bad actors within the B2C and B2B space.

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EGBA requests markets to step up long-term safer gambling policy

The European Gaming and Betting Association has highlighted record levels in player safety messaging and safety tool use in the past year as part of its fifth sustainability report.

However, the EGBA is calling on some national markets to step up their long-term policy vision to produce stronger enforcement against the black market, as well as stable and supportive regulatory frameworks.

Positive impact of personalised messages

The collective efforts of EGBA members are outlined in the Sustainability Report 2025, showcasing their contributions to safer gambling, social investment, and responsible business practices.

With the report, the EGBA spotlights their members’ contributions of €3.8bn in taxes to the European economy in 2024, while 100 million safety messages were sent to customers, and 26.7 million (69%) customers used safety tools, with half doing so voluntarily.

Maarten Haijer, Secretary General of EGBA, brought attention to the use of personalised messages, 28% of all messages, and how it is having a positive impact.

“This year’s report shows our members are not only positive contributors to Europe’s economy but also setting industry benchmarks for safer gambling,” said Haijer.

“We’re especially encouraged by the success of personalised safety messages, which our report shows to be positively impacting between 42% to 46% of customers showing high-risk behaviours. That’s genuinely meaningful progress that builds trust and helps raise standards across the wider industry.”

Safer gambling support

The Sustainability Report 2025 showcases the year-on-year data progression of online EGBA members related to social contributions, safer gambling promotion and tools, customers, employment and diversity, as well as energy and environment.

EGBA members include bet365, Betsson, Entain, evoke, FDJ United, Flutter, LeoVegas, Superbet, while its associate members are Aircash and Sumsub.

Most personalised safety messages are delivered to customers via pop-ups at 67%, followed by email (25%), other (7%) and phone calls (1%).

Following a personalised message, 21% of customers either activated or strengthened their safety tools in the past year. Deposit limits are the most popular tool used, utilised by 65% of customers who use tools voluntarily, but this is down from 70% in the previous year.

Time limits were used by 11% of customers, followed by other (7%), product blocks (5%) and self-exclusion for less than six months (6%), as well as more than six months (6%).

Safety tools are used the most by customers aged between 36-50 years (30%), followed by 26-35 years (28%), 18-25 years (21%), 51-65 years (17%) and 66 years or more (4%).

The number of employees who received safer gambling training also increased in comparison to the previous year, rising to 89% of all employees (more than 55,000 across online and land-based), up from 80%.

In total, €148.9m was contributed to research, education and treatment services to support gambling harm prevention in Europe, bringing the figure contributed over the past five years to €290m.

Regarding social contributions, €735m invested in European sports through sponsorships, fees, and streaming rights payments, with streaming rights accounting for the largest share at 62%, followed by sponsorships (27%) and levies/fees (11%).

Charities and community initiatives across Europe received €156.8m, representing a 4% yearly increase (2023: €151.4m).

Call to action

Yet, despite the highlighted progress being made, Haijer has issued a call to action, asking for stronger enforcement against the black market, as well as regulatory frameworks that are stable and supportive.

“Our members are showing that leadership in our industry is about more than commercial success – it’s about protecting players, supporting communities, and investing in Europe’s future,” Haijer added.

“But sustaining these achievements requires stable and supportive regulatory frameworks and stronger enforcement against black market operators based outside Europe, who threaten the safety of European citizens and contribute nothing to our societies.

“The regulated industry makes substantial investments, but we need a longer-term policy vision in some national markets.”

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Trinidad and Tobago set for major shift on gambling policy

A Bill proposing sweeping social reforms is set to be presented to Trinidad and Tobago’s Parliament, as new Prime Minister Kamla Persad-Bissessar delivers on key campaign pledges targeting youth welfare and broader public health objectives.

“As promised by Kamla” the UNC Party is committed to raising the legal drinking age to 21, while gambling and cannabis use would be restricted to those aged 25. The reforms mark a major policy shift, to position Trinidad and Tobago as the strictest Caribbean state on adult activities.

Persad-Bissessar unveiled the measures during her first official address since her general election victory on 28 April, reaffirming the UNC Party’s ambitions and promising “tough decisions” to bring long-term stability and fairness.

The reforms are being bundled into a wider legislative manifest that also includes a review of pension tax laws. The Prime Minister pledged to exempt retirement benefits from taxation for individuals over 60, arguing that taxing pensions after decades of contribution amounts to double taxation and imposes undue strain on seniors with fixed incomes.

“These changes are about fairness, safety, and building a healthier future. You don’t want the next five years to be as terrible as the last ten,” she told supporters during a UNC meeting in Penal.

Cautious Support from Business Community

The proposal has received early backing from three major business chambers, including the Greater San Fernando Area Chamber of Commerce (GSFCC), whose president Kiran Singh praised the government’s focus on addiction prevention and urged it to go further by restricting vaping among minors.

Singh downplayed concerns about potential losses to nightlife and gaming industries, stating that the societal benefits would outweigh economic costs, and noted that most youth spending in these sectors is marginal or reliant on borrowed money.

However, Chaguanas Chamber of Industry and Commerce (CCIC) president Baldath Maharaj urged greater consultation, warning that small and medium-sized enterprises (SMEs) in tourism, hospitality, and entertainment could face setbacks during an already fragile post-pandemic recovery. He recommended a phased implementation strategy, backed by education campaigns and support measures for affected businesses.

The Fyzabad Chamber of Commerce also welcomed the intent but called for a balanced approach, citing concerns that the age increase may inadvertently hurt local businesses that cater to younger demographics. Its president, Anjie Jairam, emphasised the need for evidence-based policymaking and engagement with both the private sector and youth groups.

In Parliament Opposition to Kamla plans, have cautioned that stringent age restrictions—particularly if applied to nightlife, casinos, and recreational venues—could deter western visitors, opting for neighbouring Caribbean destinations perceived as more permissive

Unfinished Oversight of Gambling

While the government seeks to raise the legal gambling age, Trinidad and Tobago has yet to fully implement its 2021 Gambling (Gaming and Betting) Control Act. Though passed and partially proclaimed, the Act’s full regulatory framework including licensing, inspections, and enforcement remains inactive, in need of a final proclamation.

The law would establish a dedicated Gambling Control Commission to oversee five casino venues and 80 gambling/betting establishments (public and private) operating in Trinidad and Tobago

In parallel, the Financial Intelligence Unit of Trinidad and Tobago (FIUTT) has stepped up enforcement in the gambling sector to combat money laundering and financial crime. In 2024, it held multiple stakeholder engagement sessions and public consultations, and collaborated with the EU Global Facility on AML/CFT to align the sector with international standards.

The FIUTT has become a key actor in bridging the regulatory vacuum while the 2021 Act awaits full implementation, with increased scrutiny on unregulated gambling environments and risk-based supervision.

The proposed social reform Bill is expected to be introduced in Parliament in the upcoming session, yet the new government has made no statement on the proclamation of the Gambling Control Act.

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SBOTOP owner handed £3.9m penalty by Isle of Man regulator

Celton Manx, the parent company of SBOTOP, has been hit with a £3,937,500 penalty from the Isle of Man Gambling Supervision Commission (GSC) for anti-money laundering (AML) failures.

The GSC found that the company lacked evidence of proper risk assessments, ongoing customer monitoring, enhanced due diligence and sufficient identity verification procedures, as well as falling short when it comes to handling suspicious activity.

The regulator noted that the original penalty was £5,625.000, however, it was discounted by 30% after the company undertook “comprehensive remediation” to address the identified issues.

A GSC statement read: “The Commission is satisfied that the imposition of the Civil Penalty on Celton Manx reflects the serious nature of the identified non-compliance and the issues and risks identified.

“It was further noted that Celton Manx acknowledged the serious shortcomings in its operational and governance arrangements at an early stage of the Commission’s investigation and thereupon had entered into settlement discussions with the Commission and sought to resolve matters expeditiously.”

TGP Europe exits the UK

Celton Manx held an Isle of Man licence from August 2008 until surrendering it on 9 May 2025, a decision that was part of a wider exit of the UK by the Isle of Man-based TGP Europe.

Prior to its departure, TGP Europe operated SBOTOP in the UK via a white label agreement with Celton Manx, as well as operated the UK domain names of several Asia-focused brands, such as DEBET.

However, the platforms associated with TGP Europe ceased their UK operations after the UK Gambling Commission (UKGC) uncovered significant AML failures by TGP. The company was handed a £3m penalty by the UKGC following its investigation.

John Pierce, UKGC Head of Enforcement, commented at the time of TGP’s exit: “This case involves a gambling company that was unwilling or unable to meet the regulatory standards we expect from our licensees. It is right that they have now exited the British market.

“Following TGP’s exit, several online gambling operators can no longer lawfully offer gambling facilities to consumers located in Great Britain. These sites, previously operating under TGP’s licence, may not provide adequate protection against criminal activity or gambling-related harm and should not be available to GB consumers with immediate effect.”

Criminal infiltration

Financial crime is an ongoing concern for the Isle of Man given its established financial sector and links to the UK, and it is often the destination for operators seeking regulatory approval.

However, media reports claim that the crown dependency has been subject to attacks by criminals to bypass its controls against financial crime and immigration.

As a result, the Isle of Man’s government has warned that there is “limited appetite” for iGaming businesses with links to East or Southeast Asia.

This sentiment was revealed upon the publication of Digital Isle of Man’s National Risk Appetite Statement (NRAS), a document that seeks to outline the attitude towards new and current iGaming business relationships on the island and identify risk factors.

Although entities are not expressly prohibited from engaging with what are considered higher-risk jurisdictions, they must implement enhanced measures to manage the risks effectively.

In addition, if there is an accumulation of identifiable risk factors, regulators “will not authorise new business, and will review the terms of any existing licences, on the basis of this being outside of the national risk appetite for the Isle of Man”.

According to the report, iGaming contributes 16% of the Isle of Man’s GDP and provides over 1,000 jobs.

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‘Not just a box to tick’: Canadian gaming industry to talk RG at Canadian Gaming Summit

As Canada’s online gaming market matures, player protection challenges are multiplying — from rising offshore activity to the ethical use of AI in responsible gambling.

The Player Protection Symposium at Canadian Gaming Summit 2025 brings together the key minds shaping regulation, technology and player safety to ask how the industry can protect players without pushing them away.

Taking place on Thursday, June 19, at the Metro Toronto Convention Centre, this focused track will unite leading policy experts, operators and responsible gambling specialists to examine how Canada’s regulatory and commercial frameworks are developing to safeguard players in a maturing market.

Six expert-led sessions will cover the full spectrum of contemporary challenges, from AI-driven player protection to national self-exclusion models. The symposium offers delegates insight into evolving policies, technologies and collaborations driving the next generation of responsible gaming in Canada.

“Protecting players should never be viewed as a compliance box to tick,” said SBC Founder and CEO Rasmus Sojmark. “It’s a complex, developing challenge that spans tech, policy, and empathy. This symposium brings together the people on the frontline of responsible gambling to share the insights that will help us build a truly sustainable gaming industry across Canada.”

The track will open with a special edition of Martin Lycka’s Safe Bet Show, featuring the very special guest, NHL legend Nick Kypreos. Kypreos will regale attendees with tales from his storied career, which included spells at the Philadelphia Flyers, New York Rangers and Toronto’s very own Maple Leafs.

Among the key panels on the track is Regulation and Responsibility: How the New Politics Affect Player Protection, which will explore what Alberta can learn from Ontario’s approach to responsible gambling and why one in five Ontario gamblers still use unregulated platforms to gamble. Craig Cornforth (Senior Business Development Manager, EPIC Global Solutions), Alistair Facciol (Vice President of iCasino, iGaming Ontario), Steve McAllister (Editor-In-Chief, The Parleh), Ryan McCarthy (Director of Player Health, British Columbia Lottery Corporation) and Geoff Zochodne (Senior News Analyst, Covers), will examine how shifting political landscapes influence player protection strategies and consider whether a coordinated national approach could reduce player reliance on unregulated markets.

Building on these regulatory themes, Self-Exclusion: A Plus for Protection or a Boost to the Black Market? will see panellists examine Ontario’s upcoming centralized self-exclusion system and assess whether it establishes an industry standard for responsible gaming or risks driving players toward unregulated markets. Aaron GlynWilliams (Chief of Staff and Head of Enterprise Strategy, Ontario Lottery and Gaming), Catherine Jarmain (Director – Operations & Player Relations, iGO), Dr. Isabelle Martin (Advanced Specialist, Corporate Office for Responsible Gambling, Loto-Québec), Tracy Parker (Senior Vice President, Accreditation, Advisory and Insights, Responsible Gambling Council), Dr. Kahlil Philander (Carson College of Business, Washington State University) and Al Watson (CEO, Dataworks Group) will explore how regulators and operators can strike the right balance between access, protection, and enforcement.

The session Technology in RG: From Targeted Messaging to AI Support will examine how artificial intelligence can transform responsible gambling measures by using behavioral data to spot at-risk players. Cory Fox (SVP Public Policy & Sustainability, FanDuel), Francesco Rodano (Chief Sustainable Gambling Officer, Playtech) and Dan Umfleet (Group CEO, Kindbridge) will discuss how their organizations are rolling out technology-driven solutions while tackling the ethical questions these tools create, including data privacy concerns, player consent issues, and the dangers of relying too heavily on automated systems when working with vulnerable individuals.

Also featured as part of the Player Protection Symposium is the session It Pays to Be Positive: Changing the Direction of Reinforcement in RG, which will unite leading experts to examine how shifting from punitive messaging to positive reinforcement can help ensure safer gambling behaviors.

The Player Protection Symposium is one of several focused content streams at the Canadian Gaming Summit, alongside dedicated tracks on Sports Betting & Casino, Cybersecurity, Affiliates & Advertising, Leaders and Payments & Compliance.

Get your tickets for the Canadian Gaming Summit!
Full Event Passes are still available at a discounted rate of $795 per person when you book as a group of three or more — saving you $200 per ticket with our Group Discount.

Operators and affiliates are eligible for free Full Event Passes, just apply via the respective links.

You can also grab an Expo Plus Pass for $195, which gives you access to all conference tracks, sessions, and the show floor. Please note: this pass does not include access to networking events.

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Dutch regulator buoyant on deposit limit impacts, but trade bodies warn of a dangerous future

Kansspelautoriteit (KSA), the Dutch gambling regulator, has revealed the positive effects of its recently introduced player protection measures, but trade bodies have warned that the country’s black market is growing.

In the second half of 2024, the KSA mandated that players must contact an operator if they want to increase their deposit limits to more than €350 per month or €150 for young adults (18-24).

In addition, providers must now check whether a player can afford deposits of over €300 (young adults) or €700 (aged 24 and over).

The KSA claimed that just 1% of players lost more than €1,000 during the reporting period, falling from 4% before the rule changes.

The percentage of players depositing more than the deposit limits has dropped from 9.7% to 2.2% for adults, and from 12% to 1.9% for young adults. Also, the average player loss per account decreased by 31% to an average of €80 per month, falling from an average of €116 in the eight months before the rule changes.

The KSA argued that this shows the rules had reduced instances of excessive gambling at legal providers.

During this time, gross gaming result (total deposits minus prizes paid) fell by 8% compared to the previous year.

Channelisation and illegal market

The data also suggested that 93% of players only play with legal providers. However, the channelisation rate in the Netherlands, the percentage of gambling spend at legal operators, is widely reported to be just 50%.

This indicates that a large proportion of high-spending players in the Netherlands are customers of illegal operators, meaning the regulated market is losing out on significant revenue from these players.

Search volume for the top 100 illegal websites also increased following the rules changes, which the KSA conceded could indicate growth in the illegal market.

Fears over the lure of the black market have also been echoed by VNLOK, a trade body for the Dutch gambling industry.

VNLOK, which has recently announced a merger with the NOGA, warned that the black market remains too easily accessible, especially by vulnerable players who are not afforded the same protections as they would if they were playing on the regulated market.

Björn Fuchs, Chair of VNLOK, said: “We must not close our eyes to the other half: the illegal market. It is precisely the players who bet the most money and vulnerable groups, such as minors and young adults, that seem to continue to find their way to the illegal offer. That is exactly the group that is most at risk.”

In response to the results, VNLOK urged the KSA to consider the impact of new regulations, warning that an excess of new rules can have the undesirable effect of driving players to the black market.

It stated: “VNLOK calls for strict action against illegal providers and for a balanced approach to regulation: effective where necessary, but without unnecessarily hindering the player and the legal offer. All findings from the latest impact measurement must be taken into account in the development of new rules.”

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