SBC News

Reimagining Engagement: Gamification as Key to Transforming iGaming UX

The online gaming industry is evolving faster than ever. To stay competitive, operators must keep pace with emerging trends and navigate the challenges of a rapidly shifting landscape.

Join SBC Webinars and Soft2Bet for a live session next Monday, December 9, airing live at 11:00 GMT, featuring expert insights from:

Martin Collins, Chief Business Development Officer, Soft2Bet
Graeme Powrie, Chief Commercial Officer, EEZE
Christian Melin, Chief Product Officer, Blixx gaming

Together, they’ll dive into the critical issues shaping the industry and share strategies to help you thrive, in 2025 and beyond.

Key topics will include:

Optimising marketing for retention, engagement, and player protection.
Managing bonus promotion costs without sacrificing growth.
Understanding what today’s players value most in a gaming environment.
Leveraging gamification to deliver personalised, impactful experiences.

Don’t miss this opportunity to gain actionable insights and ensure your business is read..

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Polymarket bows to ANJ command closing French service

Jake Pollard
Move comes as news of VIP known as ‘The Polymarket Whale’ was French national rumoured to have won $80m on US elections…

The crypto prediction market operator Polymarket has ceased to accept French players after the country’s gambling regulator, the Autorité Nationale des Jeux (ANJ), told it to cease trading in the market.

Polymarket’s profile increased considerably during the US presidential elections when, alongside US-based operator Kalshi, it was massively promoted on X/Twitter by Elon Musk as both companies’ markets predicted victory for Donald Trump.

It then emerged that one of its biggest clients, known as “The Polymarket Whale”, was a French national named ‘Théo’ who is alleged to have made $80m from backing Trump. A few days after the elections, the company’s CEO Shayne Coplan was visited by FBI agents, who seized his mobile phone and other electronic equipment.

According to Wikipedia, Polymarket has also received investment from Vitalik Buterin, the co-fou..

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ANJ appoints Jérôme Gallot as Médiateur of French gambling

Médiateur des Jeux, the consumer ombudsman for French gambling, will now be led by its new Director, Jérôme Gallot.

The appointment was made by Isabelle Falque-Pierrotin, President of l’Autorité Nationale des Jeux (ANJ), the regulatory authority for French gambling, in recognition of the need for strong oversight in consumer mediation.

Gallot was chosen from a list of esteemed legal scholars to take on the role of mediator and safeguard the consumer rights of French gambling patrons.

A member of the Court of Auditors since 1985, Gallot has spent much of his career outside the institution, notably within the Ministry of Economy and Finance. From 1997 to 2003, he served as Director-General of the Directorate-General for Competition, Consumer Affairs, and Fraud Control (DGCCRF).

The ANJ’s gaming mediation process is designed to resolve disputes between players and gaming operators, including those holding exclusive rights, such as Française des Jeux and PMU. Consumers must first attem..

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Riksdag extends data privileges for gambling licences to detect criminal offences

The Riksdag has confirmed that changes will be applied to Sweden’s Gambling Act 2018 to allow licence holders to “process personal data related to legal offences”.

Changes were authorised on 28 November to “provide a right for licence holders” to process personal data relating to “legal violations under certain circumstances”.

The specific circumstances under which Gambling Act amendments will allow licence holders to process personal data related to legal violations include the detection of criminal activity, monitoring suspicious betting activities, preventing match-fixing, and enforcing legal compliance.

However, as detailed by accompanying documents to process the personal data of a customer, a licence holder must ensure that it has detected an illegal activity, such as cheating or fraud, on the specific account.

The changes will allow licence holders to monitor individual accounts for “unusual betting behaviours”, as a measure to help Swedish authorities police incidents of ma..

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UK levy reaction: From triumph to despair

Campaigners claimed levy doesn’t go far enough, while treatment providers are concerned at the lack of a prevention commissioner, and independence remains a key concern “Of all the policies set out in the previous government’s white paper, this is the most significant and ill-considered,” Regulus Partners’ Dan Waugh told the Player Protection Hub. “It effectively…

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Reactions pour in on RET levy and online slot stakes

The UK Government has revealed its plans for the statutory levy and online slot stake limits, ushering in a new era of protection and compliance for UK gambling.

The new RET Levy statutory measure will ensure that £100m in annual funding will be allocated to projects, initiatives and organisations dealing with the treatment and prevention of gambling harms.

We are examining how the industry has reacted to such key developments with the need for clarity and further scrutiny continuing.

Labour
Stephanie Peacock
Stephanie Peacock, the Labour Government’s Minister for Sport, Media, Civil Society & Youth, has released a ministerial statement on the statutory levy and the online slot stake limits.

Peacock described the current funding system for research, prevention and treatment of gambling-related harms as “no longer fit for purpose”, noting that while there has been an uplift in donations in recent years, the “quantum of funding is not the only requirement for an effective and equi..

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Gambling Commission Chair Marcus Boyle to step down

The UK Gambling Commission has announced that Marcus Boyle will step down as Chair at the end of January next year.

With his term set to conclude on 31 January 2025, the UKGC thanked Boyle for his service as Chair in a statement on its website.

He has held the role of Chair at the Commission since 5 September 2021 when he took over from Bill Moyes, who was appointed to the position in 2017. Boyle’s term as Chair was initially set to expire on 4 September 2026.

The UKGC said that Boyle has led the Commission over the past three years as changes have occurred in the UK gambling industry and to its regulations.

These changes include the awarding of the fourth National Lottery licence, the ongoing Gambling Act Review and White Paper implementations and the recruitment of a new Board of Commissioners.

In addition, the Commission stated it is “in a strong position and with a clearly defined path forward” following the April 2024 publication of its Corporate Strategy 2024 to 2027, expl..

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Dutch trade associations launch illegal online gambling reporting centre

Vergunde Nederlandse Online Kansspelaanbieders (VNLOK) and Nederlandse Online Gambling Associatie (NOGA), two trade associations for licensed online gambling providers in the Netherlands, have launched ‘Meld Vals Spel’, a reporting centre to highlight illegal online gambling operations in the country.

Meld Vals Spel is an initiative that will allow VNLOK and NOGA members, as well as other licensees, partner organisations and other industry stakeholders, to report any illegal gambling practices they see, such as a lack of player protection, excessive bonuses and minors not being excluded.

To complement the efforts combatting illegal gambling in the Netherlands by the country’s gaming authority Kansspelautoriteit (KSA), VNLOK and NOGA hope that the reporting centre will help “gain a better understanding of the working methods of illegal parties” and contribute to “a more effective approach to illegality and the protection of vulnerable players”.

Meld Vals Spel’s goal is also to warn a..

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DCMS settles RET Levy orders and activates stake limits

UK Gambling will apply the regulatory measures of a statutory levy on funding of research, education, and treatment (RET Levy) of gambling harms and online stake limits as a new player protection.

Announced this morning by DCMS, the government has advanced landmark proposals from the Gambling Review’s White Paper to strengthen gambling legislation and improve funding for RET services.

DCMS also confirmed the introduction of online slot stake limits of £5 for those aged over 25 and £2 for young adults aged 18 to 24, as recommended by the White Paper.

Baroness Twycross: DCMS
Prior to the announcement, reports indicated that DCMS Gambling Minister Baroness Twycross was expected to reveal key measures imminently. This morning, she stated: “The introduction of the first legally mandated levy will be instrumental in supporting research, raising awareness, and reducing the stigma around gambling-related harm.

We are also helping to protect those at risk, with a particular focus on young a..

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GambleAware: Gambling harm on the rise in 2024

Gambling harms charity GambleAware has highlighted that there’s been a 12% increase in people using its support compared to the previous year.

A total of 11,000 users were treated through the GambleAware-commissioned National Gambling Support Network (NGSN) between 1 April 2023 and 31 March 2024. Around 7,500 of them received ‘structured’ treatment such as cognitive behaviour therapy (CBT), one-to-one support or residential care.

The NGSN report also outlined the number of people receiving early intervention for gambling harms for the first time. A total of 3,291 people used the early intervention service to only discuss their gambling habits, while 3,048 went on to receive further treatment after that.

Among those enlisted in the treatment, two-thirds (66%) said they’ve been put in debt due to gambling, 24% lost relationships, while 11% were left without a job pointing at gambling as a direct cause.

Treatment results showed that 95% of those who completed it showed signs of imp..

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