Malta Gaming Authority calls for player protection improvements
The Malta Gaming Authority (MGA) believes there are areas in which licensed operators can improve their player protection tools, despite an overall positive level of compliance with regulatory expectations among the majority of licensees.
A thematic review was conducted by the MGA in the first half of 2025 on the self-exclusion implementation and other responsible gambling safeguards across 20 licensees and 58 active URLs.
A mystery shopper exercise was used to determine effectiveness, cross-brand account controls and how responsible gambling protections were presented at key moments by licensees.
The MGA stated: “For Brand A, a player account was registered using a fixed set of personal details, followed by deposits and gameplay to test platform functionality.
“Brand B involved registering with the same details, initiating self-exclusion on Brand A, and verifying whether this exclusion extended to Brand B.
“Brand C tested the system’s ability to detect linkage by registering wi..