canadiangamingbusiness

DraftKings launches My Stat Sheet tool to promote responsible gambling

DraftKings has launched My Stats Sheet, a tool designed to help promote responsible gambling.

The feature allows players to view and track their personal stats through a series of “intuitive” charts and filtering options.

According to DraftKings, My Stats Sheet is intended to be used to empower players to make data-driven decisions on their own play which they hope will promote responsible gambling.

“As sports betting technology continues to evolve, DraftKings remains committed to continuously enhancing our robust responsible gaming program,” said DraftKings Chief Compliance Officer Jennifer Aguiar. “The My Stat Sheet tool will help customers evaluate their play and make informed choices.”

Players will be able to see their wins/losses across a number of time periods as well as see data points including time spent on platform, deposits and withdrawals, wagers placed and contest involvement.

The My Stat Sheet feature is now available on all DraftKings and Golden Nugget Products.

Dr..

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BetMGM and FanDuel team up with Kindbridge for Problem Gambling Awareness Month

BetMGM and FanDuel have teamed up with Kindbridge Behavioral Health in the U.S. as part of Problem Gambling Awareness Month (PGAM) in the country.

Both operators have joined Kindbridge Behavioral Health’s pilot program, where customers who choose to exclude themselves from a betting app be offered a complimentary mental health assessment as well as access to a range of peer support and educational programs.

This service will be offered to FanDuel customers in New Jersey and Ohio, while BetMGM customers in Colorado will be able to benefit from the program.

“We are thrilled to be working with FanDuel to offer vital mental health support for players in need,” said Kindbridge Behavioral Health CEO, Daniel Umfleet, speaking on FanDuel’s involvement in New Jersey and Ohio. “This collaboration is deeply resonant, extending a compassionate hand to those navigating the complex terrain of problem gambling. At the heart of our ethos lies a fervent belief in the power of accessible mental healt..

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North America remains a safe environment for sport betting

North America remains a safe environment for betting activity, according to Sportradar Integrity Services’ betting corruption and match-fixing review.

Of the approximately 850,000 events analyzed across 70 sports Sportradar detected 1,329 suspicious matches across 11 sports, which is no significant difference compared to 2022.

Just 35 of these matches were held in North America which demonstrates how the region remains an area with limited instances of suspicious wagering. Despite this number increasing from 24 in 2022, North America’s results still remain lower than a number of other regions.

Europe led the way with 667 suspicious matches, up from 630 in 2022, followed by Asia where 302 suspicious matches were held (240 in 2022). Like last year, Oceania remained the only region to not have any suspicious activity.

Of the individual sports, soccer remained top in match-fixing with 880 instances of suspicious activity in 2023, up from 775 for the year prior. This result is not unexp..

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Canadian Gaming Association working to advance responsible play

Canadian Gaming Association CEO and President Paul Burns discusses why operators need to step up and take ownership of promoting responsible gambling in advance of the CGA’s symposium on the subject in Toronto next week.

The last two years have seen an important and exciting evolution in the Canadian gaming space – with global implications. As artificial intelligence and the Internet of Things have pushed electronic globalization forward, Ontario and Canada have been on the cutting edge in the gaming world as we seek to become global leaders in gaming platforms and innovation.

At a time when Canada has fallen behind in other strategic industries, we are finding a niche in online gambling – helping to deliver jobs and economic growth. Recent progress has been dramatic, and has included:

The legalization of single-event sports betting, allowing for effective, transparent regulation and ensuring proper player protection,
The opening up of a fully regulated online gaming market in Ontar..

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iGaming Ontario putting out RFP for universal self-exclusion list

iGaming Ontario (iGO), the agency that regulates online gambling in the province, has announced it is looking for tech partners to help create a centralized, self-exclusion list encompassing all Ontario operators.

In early 2024, iGO plans to issue an RFP for parties interested in the project. The centralized system aims to create a more secure and player-focused gaming environment in Ontario for those seeking to limit or cease their gambling activities. Through the RFP, bidders will be invited to present solutions.

The successful bidder will collaborate with iGO on a multi-year project to build the program. The goal is to establish a system that earns and maintains the trust and confidence of a broad range of stakeholders, including players and operators.

The proposed system is designed to enable players to self-exclude from all regulated iGaming operators in Ontario, including the Ontario Lottery and Gaming Corporation’s site, through a single registration process. This necessitate..

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National Addictions Awareness Week 2023 combats gambling stigma

Canada’s National Addictions Awareness Week (NAAW) 2023 is in full swing, running from Nov. 19-25. This yearly initiative, organized by the Canadian Centre on Substance Use and Addiction (CCSA), aims to raise awareness about addiction and reduce the stigma that surrounds it. It also includes raising awareness of the harm associated with gambling addiction.

NAAW is a time for Canadians to learn more about addiction and how to support people looking for help. It allows people to engage in discussions, share valuable information, and promote resources. In particular, gambling addiction concerns are addressed by organizations that take part in NAAW events, recognizing the considerable impact this can have on individuals and communities, both socially and economically.

This year’s NAAW theme is “Inspiration, Innovation, and Inclusion”, which focuses on supporting new ideas around prevention and treatment and listening to people who have struggled with addiction.

In line with the theme, C..

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CGA launches new initiative on player protection and health

The Alcohol and Gaming Commission of Ontario (AGCO) is not the only group putting tremendous thought and taking tremendous care with player protection.

The Canadian Gaming Association is taking the initiative and launching a new program called the CGA Commitment and Strategy to Promote Player Health and Wellbeing. The effort aims to produce responsible gambling guiding principles for the association. The group will also promulgate an advertising and marketing code of conduct.

Part of that process includes involving Ad Standards Canada, which will help CGA develop the advertising code. The group is a non-profit group that has spent more than 60 years self-regulating advertisements in the country to ensure fair and honest practices in the industry.

Dec. 5, the CGA will host a day-long event at the offices of the accounting firm MNP in downtown Toronto. The day will include the following:

A workshop led by the Responsible Gambling Council (RGC) to develop guidelines around RG
A presen..

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AGCO fines PointsBet $150K for responsible gambling violations

The Alcohol and Gaming Commission of Ontario (AGCO) levied a serious fine against PointsBet after the operator was alleged to be negligent in complying with the province’s responsible gambling policies.

According to the statement from AGCO, PointsBet Canada repeatedly and severely violated policy regarding one specific customer who lost over $500,000 in the span of three months. The AGCO has levied a $150,000 fine against the operator.

Despite being flagged by PointsBet as high risk, at no point did the site intervene. The customer repeatedly canceled withdrawal requests and was not required to sit out from gambling for 24 hours after removing deposit limits on their account.

“In Ontario, iGaming operators have an obligation to proactively monitor their patrons’ play for signs of high-risk gambling, and to take appropriate actions to intervene and reduce the potential for gambling related harms. The AGCO will continue to focus on player protection by holding all registered operators..

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Prince Edward Island charts ‘new course for gambling’ with updated RG strategy

The Prince Edward Island Lotteries Commission has unveiled its new responsible gambling strategy for Islanders, which acts as an update and replacement for the previous strategy created in 2008.

The strategy, which was developed by independent consultant MRSB – contracted by the PEI Lotteries Commission – was created using five guiding principles, which are:

harm reduction;
accountability;
informed and healthy play;
equity and inclusion;
and supporting vibrant communities.

Citing an “entirely new era” where digital and online activity has been growing at “warp speed”, the new strategy will “chart a new course for gambling” in the province, according to Minister of Finance Jill Burridge.

Burridge, who is also Chair of the PEI Lotteries Commission, explained: “The gambling landscape has shifted considerably in the last fifteen years. This new strategy responds to emerging demands and provides a balanced approach, by ensuring those who want to gamble can do so in a safe and positive w..

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Apollo Entertainment takes RG action after six-figure AGCO fine

The Alcohol and Gaming Commission of Ontario (AGCO) has served Apollo Entertainment with a Notice of Monetary Penalty totalling $100,000 for failing to adhere to its responsible gambling standards.

Apollo entered the Ontario market last September, receiving licenses from the AGCO for seven igaming sites:

Zodiac Casino
Yukon Gold Casino
Luxury Casino
Grand Mondial Casino
Casino Classic
Captain-Cooks Casino
Golden Tiger Casino

However, the regulator announced last week that the firm has violated multiple responsible gaming provisions in the Registrar’s Standards for Internet Gaming, including:

Failing to conduct required interventions with players who may be experiencing gambling related harms. This included the case of a player experiencing over $2m in losses in under four months without receiving interventions from the gaming site operator during that period.
Failing to implement an adequate voluntary self-exclusion program, as well as providing insufficient tools for players to se..

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