CanadianGamingBusiness

Q&A: Responsible Gambling Council CEO Sarah McCarthy on Canadian gaming’s next challenges

As Responsible Gambling Council (RGC) Chief Executive Officer, Sarah McCarthy plays a leading role in tackling player protection challenges and helping to shape a responsible future for the Canadian gaming industry.

Ahead of her speaking appearance at SBC Summit Canada 2026, we chatted with McCarthy about life since joining RGC in early 2025, and how she assesses the state of play in modern Canadian gambling.

Parts of this interview have been edited for length and clarity.

Canadian Gaming Business: You’ve now been in your role for more than a year. What are some of the biggest points of pride of your time at the organization so far?

Sarah McCarthy: It’s been a remarkable first year. Honestly, what stands out most is the excellence of the team at the Responsible Gambling Council. It’s such a deeply committed organization, and that’s clearly exemplified in our work towards our vision of a world where gambling never comes at a human cost.

Last year was very successful on multiple fro..

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BetMGM brings back Connor McDavid for responsible gambling campaign

BetMGM is once again placing responsible gambling at the center of its marketing strategy. But, instead of relying on traditional messaging that often feels distant or overly instructional, the operator is returning with a campaign that feels far more natural and aligned with how players actually consume content today.

By bringing back Connor McDavid, BetMGM is repeating a successful formula but refining it into something that speaks directly to modern players who expect entertainment, clarity, and control to exist within the same experience.

An entertaining campaign

The latest campaign, titled “Mullet Over,” builds on the foundation established by BetMGM’s earlier work, yet it leans more confidently into humor and storytelling, presenting responsible gambling as something that can be understood through everyday moments rather than formal warnings or disclaimers.

In the ad, McDavid appears alongside former NHL player Terry Ryan in a relaxed setting where the message is delivered t..

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Canada advances federal bill to limit sports betting advertising

Bill S-211, the legislation that would set the stage for the federal government of Canada to take a firmer hand in regulating sports betting advertising, took a significant and unprecedented step forward on Wednesday.

Members of the House of Commons voted 298-21 in favour of sending the National Framework on Sports Betting Advertising Act on for further discussion in the Standing Committee on Canadian Heritage.

It marks a watershed moment for the legislation. While the proposal to create a federal framework for sports betting advertising across Canada passed the Senate in both 2024 and 2025, the current version is the first that has been taken up for discussion in the opposite chamber.

Prime Minister Carney votes in favour

There is still a long way to go before the legislation can potentially become law. But it’s the latest sign that Canadian Members of Parliament believe that, while the Criminal Code of Canada gives provinces the rights and responsibilities to run online gambling ..

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Ontario Liberals file legislation to ban online gambling advertising

A group of Liberal Members of Provincial Parliament (MPPs) in Ontario have authored legislation that would ban most online gambling advertising in the province.

MPP Lee Fairclough’s Bill 107, titled the “Stop Harmful Gambling Advertising Act,” was officially introduced in the Legislative Assembly of Ontario on Monday, April 20. It adds to a federal effort to rein in sports betting-specific advertising, S-211, which has passed the Senate and currently sits in the House of Commons.

MPPs target all online gambling ads, not just sports

Unlike that federal Private Member’s Bill (PMB), which aims to establish some kind of national framework for regulating sports betting ads, Fairclough’s PMB proposes an explicit ban on online gambling advertising at large. It would amend Ontario’s Gaming Control Act of 1992 to prohibit any of Ontario’s almost 50 online sportsbooks or online casinos from advertising or otherwise promoting their sites or products in the province.

Any iGaming company convic..

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BC unveils upgraded 24/7 provincewide gambling support system

TheBritish Columbia government announced on Wednesday that it is revamping the way it provides gambling support to residents.

Effective April 1, B.C. will upgrade its Gambling Support BC program with what it describes as a new integrated, provincewide service-delivery model, intended to provide people with faster and easier access to resources no matter where in the province they live.

Delivered through a partnership with Telus Health, the updated service will combine the existing 24/7 Gambling Support Line and clinical counselling services into one coordinated system.

“The evolving nature of the gaming industry, such as the growth of online gambling, means we need to change the way gambling supports are provided,” said B.C. Minister of Public Safety and Solicitor General Nina Krieger in a news release issued on March 25. “The new service-delivery model will make accessing supports easier and more responsive for British Columbians in the moments when they need it most.”

Immediatel..

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Alberta follows Ontario by making RG Check mandatory for iGaming

As Alberta continues to build the foundations for its upcoming regulated iGaming market, the market’s conduct-and-manage agency has followed Ontario’s lead by partnering with the Responsible Gambling Council (RGC) on a key requirement for operators.

RGC and the Alberta iGaming Corporation (AiGC) announced on Friday that all registered online gambling platforms will be mandated to achieve the council’s RG Check accreditation.

RG Check was orginally developed by RGC in 2010 in consultation with policymakers, operators and people with lived experience of gambling harm. The independent responsible gambling verification program evaluates online casino and sports betting sites against evidence-based benchmarks, assessing their governance, player protection measures and marketing practices.evidence-based

The AiGC and RGC said the requirement will ensure that every licensed operator meets the highest standards for responsible gambling measures and supports.

“Alberta is committed to buildin..

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Feature: Is regulating betting advertising the federal government’s responsibility?

The legislation that would task the federal government with establishing national guidelines for regulating sports betting advertising may have been approved by the Senate two years in a row, but not all Canadian politicians in Parliament are convinced it’s the right way to go.

Bill S-211 would mandate the Minister of Canadian Heritage to consult with federal and provincial government representatives and a range of stakeholders to develop nationwide standards. Particular focuses would be on identifying measures to restrict ads as deemed appropriate, assessing ways to promote research and intergovernmental information-sharing and establishing guidelines for the prevention and diagnosis of gambling harms and addiction.

Last week, the National Framework on Sports Betting Advertising Act got its first lengthy presentation since it passed the Senate in October, as members of the House of Commons offered their thoughts to start the second reading process.

Sports betting hindsight and fore..

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iGaming Ontario prepares to launch ‘overdue’ self-exclusion system

Ontario’s regulated commercial iGaming market has many player supports in place, but one thing it doesn’t have is a simple and effective way for gamblers to cut themselves off from all licensed operators. That will change in 2026, as iGaming Ontario (iGO) will finally launch its long-awaited centralized self-exclusion (CSE) system for players.

As we approach four years since Ontario’s market launched in April 2022, and as it swelled to around 50 operators running more than 80 iGaming sites, iGO President and CEO Joseph Hillier acknowledged that centralized self-exclusion has been a long time coming.

“I think there’s a recognition that we’re overdue for this system,”Hillier told Canadian Gaming Business in an interview.

After a long ramp-up period, it sounds like things are on track for the program to finally go live in 2026.

“I think we’re pretty confident that midway through next year, we’ll be in a position to do our public launch,” said Hillier.

80+ websites, one way to self-..

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OLG overhauls safer gambling team with series of senior hires

Ontario Lottery and Gaming Corporation (OLG) has bolstered its safer gambling team by appointing a number of experienced leaders.

The crown corporation’s Vice President of Safer Gambling, Aaron GlynWilliams, announced four additions to his team on LinkedIn this week, including two former Alcohol and Gaming Commission of Ontario (AGCO) personnel.

Nicole Hanna, the AGCO’s former public policy and regulatory compliance specialist, has joined the lottery as its new director of policy and controls, and the commission’s manager of innovation and insights, Aaron Henry, is now OLG’s senior manager of compliance.

In addition, ex-Ontario Technical Standards and Safety Authority director of strategic analytics Viola Dessanti will serve as OLG’s director of player risk monitoring and intervention, and former York Region Rapid Transit Corporation VP of communications Danielle Goodridge has been appointed to the role of director of strategy and governance.

“Over the past year, we’ve been evolving safer gambling into an enterprise-wide capability focused on prevention, early identification of risk and meaningful interventions across digital, land-based and retail play,” wrote GlynWilliams. “This work is about putting players first while supporting a sustainable, trusted gaming system. I’m excited to welcome and recognize an incredible leadership team that will help lead and scale this work.

“I’m grateful for the trust of this leadership team and the support across the organization as we continue to strengthen safer gambling in a way that is proactive, evidence-informed and truly player-focused.”

This spate of hires on the safer gambling side comes after OLG promoted from within a few weeks ago to name vice president and digital product specialist Amanda Marshall to the executive role of chief lottery officer.

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Alberta publishes RG-focused iGaming standards, proposes tax rate

There is still no firm launch date for Alberta’s regulated online gambling market, but there is progress this week when Alberta Gaming, Liquor and Cannabis (AGLC) published its Standards and Requirements for Internet Gaming (SRIG) on Jan. 13.

Alberta’s iGaming will be run like Ontario’s, wherein the AGLC is the market regulator and the Alberta iGaming Corporation (AiGC) is the conduct-and-manage agency that is roughly equivalent to iGaming Ontario (iGO).

Unlike the Alcohol and Gaming Commission of Ontario (AGCO), AGLC will be both regulator and operator. It will continue to run Play Alberta, the province’s only regulated iGaming platform, that will soon compete with commercial licensed online sportsbooks and casinos. Per various analyses, Play Alberta currently holds around 25% to 30% of iGaming play in the province.

While AGLC is now accepting applications from operators and suppliers, the commercial online casino and sports betting market launch is still months away. In the meantime, the 85-page draft AGLC standards answer some key questions that were left hanging when the province passed the iGaming Alberta Act in spring 2025.

Tax rate and licensing fees

Applicants to enter Alberta must complete a two-step process where they first register with the AGLC and subsequently sign a commercial agreement with the AiGC.

AGLC confirmed that operators will pay a one-time $50,000 application fee and a $150,000 annual registration fee, and must pay the annual fee for each iGaming site that they run in the province. On the supplier side, platform and gaming system providers will pay a $15,000 annual registration fee while other suppliers, such as payment providers, oddsmakers and Independent Integrity Monitors, will pay $3,000 per year.

Operators, the Canadian Gaming Association and other stakeholders called in the past for Alberta to adopt a similar tax rate to Ontario, which taxes operators at 20% of their non-adjusted gross gaming revenues.

Alberta appears to have heeded that call. While not specified in the standards, Canadian Gaming Business understands that the proposed tax rate is close to the 20% mark. The big difference from Ontario is that Alberta will deduct 3% of GGR before taxing it. A total of 2% will go towards First Nations funding and another 1% will be dedicated to social responsibility initiatives. After those deductions, operators will pay 20% of their remaining GGR to the government.

How can (or can’t) operators advertise?

Once fully registered and paid, operators will be allowed to start advertising and signing up customers immediately in Alberta in the ramp-up to the market actually beginning play.

Like Ontario, Alberta will place some restrictions on how operators can promote themselves. Most notable is a line in the standards that stipulates that “advertising and marketing materials must contain a responsible gambling message.”

While Ontario has certain requirements for operators regarding things such as spending a certain amount on responsible gambling messaging and only using public figures to advertise RG resources, Alberta seems to be proposing that all iGaming advertising must have an RG slant. An Alberta government release issued on Wednesday added that gaming companies will be required to ensure their advertising does not target minors and that pro athletes are not used to promote gambling activities.

Another note dictates that operators must ensure that none of the third parties they use for direct-to-consumer marketing or player referral services also work with unlicensed operators in the province.

AGLC puts player protection top of mind

As promised by Minister Dale Nally during legislative discussion of Bill 48 last year, Alberta’s regulations will place a strong focus on player protection.

Written into the iGaming Alberta Act itself was the use of a centralized self-exclusion system (CSE), a tool similar to the one iGO is aiming to launch for Ontario in mid-2026. AGLC confirmed that all licensed platforms must integrate with the CSE, which will allow every player to opt out of all iGaming sites, all land-based gambling venues or both categories at once. Operators will need to exclude any self-excluded players from all marketing.

The AGLC standards add that operators must also offer players in-app tools such as deposit and wager limits and cool-off periods, and that platforms’ responsible gambling materials must be periodically reviewed and updated to meet requirements and best practices.

Like Ontario does, Alberta will also mandate that operators take steps to prevent betting manipulation. Licensees will also have an obligation to establish controls to identify suspicious betting activity and report it to an Independent Integrity Monitor. AGLC has a detailed list of instructions for what needs to be reported, to whom, and how quickly.

iGaming Corporation recruitment ongoing

Minister Nally’s office told Canadian Gaming Business in November that the intent is to finalize the regulations soon. A spokesperson also added that work was underway to finish building out the AiGC.

AGLC Vice President of Gaming Dan Keene is currently serving as the AiGC’s interim CEO. Consulting firm Odgers Canada is leading recruitment for several other key positions, including chief compliance and operations officer, chief financial officer, chief information officer and general counsel.

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