GBG: strategies to tackle bonus abuse

With the growth of the increased use of free spins, promotional bonuses and introductory offers being utilised by operators in a bid to boost new player sign ups, operators also unwittingly incentivise fraud from bonus abusers.

Fraudsters use fake and synthetic identities plus different devices to create multiple accounts across iGaming platforms, exploiting offers aimed at new players and cheating the system of promotional giveaways.

A recent edition of the SBC Webinar series saw host Rebekah Jackson, Director of Gaming at GBG, joined by a team of experts to analyse the most impactful strategy to combating bonus abusers.

Speaking on the panel, Lance McIntosh, Head of Compliance at Playstar Casino, stated that bonus abuse should not be seen as the price of doing business, but that it is very much a problem in the industry.

As the practice continues to grow, he emphasised that it is costing operators ‘time, money and resources’ to combat, describing the inherent acceptance of bonus..

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KSA applies new Policy of Fines on Dutch gambling licences

As of 1 January 2025, Dutch gambling licences will be governed by a new ‘General Policy of Fines’, as mandated by Kansspelautoriteit (KSA), the Gambling Authority of the Netherlands.

As stated by the KSA: “The New General Policy of Fines aims to ensure penalties are appropriate and serve as punitive and preventive measures. It seeks to deter violations and promote compliance with gambling regulations.”

The KSA has broadened the scope of fines to cover specific violations determined by the Remote Gambling Act (KOA) and the Netherlands Money Laundering and Terrorist Financing (Prevention) Act (Wwft).

The new fine policy will be applied across five categories, with basic fines ranging from €500 in Category 1 to €2,000,000 in Category 5.

Category 5 fines will be exclusively applied to Wwft violations. For non-Wwft violations falling under Category 4, the KSA may also impose a turnover-related fine amounting to 3% of the offender’s gross turnover to enhance the impact of the fine on the..

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NHS warns of gambling care demands fuelled by festive temptations

NHS England has warned of a significant increase in patient care demands for the treatment of gambling addiction, an problem fuelled by gambling adverts promoted over the festive period.

Concerns about the capacity to meet patient demands were raised by Dr Matt Gaskell, Head of the NHS Northern Gambling Service, and Claire Murdoch, the National Director for NHS Mental Health Services.

As noted, gambling addiction referrals “have risen by 130%, with almost 2,000 people referred between April and September 2023 compared to just over 800 in the same period in 2022.”

Expanding dedicated services for the treatment of gambling harms, the NHS has doubled the number of problem gambling clinics in England, totalling 15, offering support from trained psychologists, therapists, psychiatrists, and peer support teams.

Specialist clinics are now located in Sheffield, London, Milton Keynes, Thurrock, Bristol, Derby, Liverpool, Preston, Leeds, Newcastle, Manchester, Southampton, Stoke-on-Trent, an..

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Exploring the links between gambling harm and neurodiversity

There is not a lot of research surrounding links between neurodiversity and problem gambling, but there is little doubt among those with lived experience of gambling harm that neurodiverse people are uniquely vulnerable to gambling addiction, writes Steve Hoare, Player Protection Hub Editor.

“Regardless of whether there is research on this or not, there is definitely a correlation between neurodivergence and gambling addiction,” highlighted Chris Gilham, a trustee at Gambling Harm UK, to an audience of experts in neurodiversity at a webinar organised by the Gambling Lived Experience Network (GLEN).

Gilham lived with a crippling gambling addiction from the age of 30 to 36-years-old. The gambling compounded a dependency on alcohol that sent him to rock bottom before he sought help.

As someone who was never interested in gambling or exposed to it before he was 30, Gilham was baffled as to why he suddenly developed a gambling problem.

It took him three years of recovery, hard work an..

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Evolution set for UK licence review

The UK Gambling Commission has announced a full review into Evolution‘s UK operating licence, according to a statement from the igaming giant.

The decision follows allegations that Evolution games were found in the UK on operator websites that didn’t hold a commission licence, leading to a review being commenced under Section 116 of the Gambling Act.

The supplier issued the following statement: “Evolution is cooperating fully with the Commission and has taken requested immediate actions to remedy the situation.

“Games on the identified websites not holding a Commission license have been made unavailable from the UK. Evolution continues to actively work with the Commission to resolve this matter.”

Martin Carlesund, CEO of Evolution, also commented on the UKGC review, noting that the supplier is committed to supporting the licensed UK market, which generates around 3% of its revenue.

“Evolution embraces the objectives of the review by the Commission,” stated Carlesund.

“We are comm..

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UKGC reviewing Evolution’s UK licence due to unlicensed activity

The UK Gambling Commission (UKGC) has launched a review into Evolution Malta Limited regarding its operating licence in the UK market, according to a statement from the igaming supplier.

The review has been initiated under Section 116 of the Gambling Act 2005 after the Commission identified Evolution games as “being accessible from the UK through operators not holding a Commission license”.

A range of outcomes is possible from the review, including no action being taken, conditions being imposed on the licence, financial sanction, suspension and revocation of Evolution’s licence to operate.

Within its statement, Evolution said it is cooperating with the UKGC to resolve the matter.

“Evolution is cooperating fully with the Commission and has taken requested immediate actions to remedy the situation,” the supplier said.

“Games on the identified websites not holding a Commission license have been made unavailable from the UK. Evolution continues to actively work with the Commission to..

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Report: ‘Angry Gamblers’ make up nearly half of online abuse in tennis

Some of the world’s largest tennis organizations are sharing collective data on gambling-related online abuse against players and officials.

According to data collected by the International Tennis Federation, Women’s Tennis Association, the All England Lawn Tennis Club and United States Tennis Association, there were roughly 12,000 online posts and comments with abuse messaging directed at athletes and officials between January 2024 and October 2024. The posts and comments, which were monitored through the innovative Threat Matrix service, showcase the need for organizations and governing bodies to combat gambling-related harassment.

Between January and October, approximately 48% of the abusive messaging came from “angry gamblers” with Threat Matrix monitoring around 2.47 million posts worldwide.

The posts and comments monitored during that period were in 39 different languages.

“Social media has become an integral part of our daily lives, and with that, it was essential for the WT..

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GamCare heightens warnings as Christmas period approaches

As we enter into the festive period, GamCare has urged caution when it comes to gambling engagement and for safeguards to be strengthened for players.

The message comes after a YouGov survey, commissioned by the gambling charity, identified that 59% of those at most at risk of gambling harms say they are more likely to gamble around the Christmas Holidays than the rest of year – a 37% increase from 2023.

Additional insights from the survey details that 53% of people gambling at harmful levels have spent money – otherwise needed for food, presents, or other seasonal expenses – on gambling.

Furthermore, 53% of surveyed respondents reported an increase in stress or anxiety levels due to gambling, while 56% say that gambling has made them more isolated.

GamCare has put its own advisers on standby to help anyone who might need support during the holidays, and its National Gambling Helpline remains open for people with gambling issues or those close to them who might be suffering indi..

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Unibet financially reprimanded by KSA over failed player checks

The Dutch gambling authority, Kansspelautoriteit (KSA), has issued a €400k fine to Optdeck Service Ltd, otherwise known as Unibet.

According to the regulator, the betting brand had allowed the signing up of players who were listed on the Netherlands’ national self-exclusion registry CRUKS.

The scheme works in the same way as other similar projects throughout Europe, where once a player has been registered in the system, licensed gambling providers have a regulatory obligation to refuse them any type of gambling service, whether it’s physical or online.

An alert was raised with the KSA back in mid-2023 that Unibet had failed to carry out the necessary checks during the 2022 World Cup, which was confirmed after the regulator’s subsequent investigation. As per official information, Optdeck had not appealed the fine.

CRUKS is a core component of the Dutch gambling market. To ensure that this remains the case, the KSA has previously launched a number of marketing campaigns targeting ..

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GamCare warns of increased gambling harm during Christmas

Ahead of the festive holidays, GamCare has warned people with gambling issues to be extra careful not to endanger themselves further.

A YouGov survey, commissioned by the gambling charity and focusing on more than 4,000 UK adults suffering from problem gambling, has shown that three-fifths (59%) of those prone to gambling harms say they are more likely to gamble at Christmas than the rest of year – a 37% increase from 2023.

Additional insights from the survey highlight that 53% of people gambling at harmful levels have spent money – otherwise needed for food, presents, or other seasonal expenses – on gambling.

Again, 53% of surveyed respondents report an increase in stress or anxiety levels due to gambling, while 56% say that gambling has made them more isolated.

GamCare has put its own advisers on standby to help anyone who might need support during the holidays, and its National Gambling Helpline remains open for people with gambling issues or those close to them who might be s..

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