Poland starts marking bookmakers’ homework with new social responsibility checks

Bookmakers in Poland are facing a fresh wave of social responsibility assessments by the Office of Competition and Consumer Protections (UOKiK).

Announced by the government, the assessments will affect local market players STS, Fortuna, Superbet, Bukmachers, E-toto Bukmachers, LV Bet and Totalbets.

SBC News understands that these are routine checks, and not a response to signals raised about potential breaches of obligations.

What the UOKiK will focus on is investigating whether there are cases of what it calls ‘dark patterns’ – practices used to manipulate consumer behaviour through front-facing UX, certain messaging or player incentives.

The assessments will cover all corners of bookmaker activity from websites to mobile apps, including the terms and conditions when entering an agreement with a customer.

Any shortcomings will be flagged by UOKiK’s system, which incorporates artificial intelligence that is trained to detect relevant issues.

Another major aspect that will be put..

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