The Australian regulator announced that TAB has paid over AUS$2.7m (approximately €1.7m) in penalties after multiple spam and telemarketing law breaches were discovered following an investigation.
An ACMA investigation found that between February 2024 and June 2025, TAB made ‘telemarketing calls to VIP customers that included 351 calls to numbers on the Do Not Call Register without consent, 82 calls outside permitted hours, and nearly 4,000 calls without properly identifying itself as the caller and/or the purpose of the call’.
In addition, the operator self-reported that it sent over 217,000 marketing emails and SMS over a 16-day period to customers who had unsubscribed from specific marketing channels.
“The scale and range of these breaches point to serious weaknesses in TAB’s compliance systems.”
ACMA member Samantha Yo..
