Online operators will be required to provide customers with the opportunity to set a deposit limit based solely on their deposit amount paid into their account over a set period of time.
The changes will be integrated in stages, coming into effect from 30 June 2026.
To avoid any sort of misunderstanding, only this form of limit may be called a “deposit limit”, meaning the current gambling support tool of the same name will have to be redefined.
Operators will also be able to offer different limits, such as loss limits or limits where withdrawals are accounted for.
The changes are being made in line with the 2023 Gambling White Paper and are a result of a consultation between March and April 2025, which examined the definition of deposit limits in the Remote Gambling and Software Technical Standards.
“Our work will help empower consumers to have greater awareness and control over their gambling,” commented Helen Rhodes, Commission Director of Major Policy Projects.
“These further changes will also bring consistency and clarity for those consumers choosing to set deposit limits, while still supporting gambling businesses to offer customer choice for different forms of limits.”
Currently, operators must offer tools to help customers set personal budgets with ease at registration or when they make their first deposit. The rules are being amended to provide customers with clarity and consistency.
With the changes being implemented in stages, operators will be required to do the following from 31 October 2025:
Prompt customers before their first deposit to set a financial limit, as well as make it easy to review and alter their limit.
Issue reminders every six months for customers to review account and transaction information, helping them maintain control of their gambling spend.
Offer financial limits using free text at an account level to help customers set meaningful limits.
Provide financial limit setting facilities via clear and accessible links on their home and deposit pages, with the number of clicks to reach these facilities minimised.
Take immediate action on all customer requests to decrease their financial limit.
