The Australian Communications and Media Authority (ACMA) issued the penalty after discovering that the company sent more than 800 messages that breached Australia’s e-marketing laws. The operator was also found to have breached laws relating to BetStop – the National Self-Exclusion Register (NSER).
According to the ACMA, PointsBet delayed closing the accounts of customers who had registered for the NSER and sent marketing messages to self-excluded persons. In total, 508 messages were sent to self-excluded individuals between August and September 2023.
The AMCA did note, however, that no excluded customers were able to place bets with PointsBet during the investigation period.
Nerida O’Loughlin, Chair of the ACMA, said there were “no excuses” for gambling companies such as PointsBet failing to understand their legal obligations to customers.
She added: “..