Head of ADR Services at CasinoReviews.com, Duncan Garvie, warned that the current framework will “bake into the system an industry-centric bias to the management of complaints”.
He alerted that this was one of a number of technical issues within the ADR policy being proposed in the new framework, with it requiring a redrafting before implementation.
Garvie revealed that in terms of improvements, the most dramatic issue that he would highlight would be reporting requirements, which will see the regulator inundated with paperwork that it cannot reasonably expect to do anything with.
He added: “ADR accreditation standards effectively guarantee that every ADR will be overseen by a lawyer who has a background working for Curacao gambling operators. The latter of the..