The news follows a recent workshop that the gambling support charity ran with experts from across the financial services sector.
GamCare’s Gambling Related Financial Harm project, created in 2019, has been described as a cross-sector initiative to share knowledge, develop resources, and enable firms to support customers who are affected by gambling harms.
Raminta Diliso, Financial Harm Manager at GamCare, noted: “Last year, 72% of people who contacted the National Gambling Helpline disclosed financial difficulties. Banks are particularly well placed to detect harmful and unaffordable gambling through bank statements and transactional data, and provide more targeted support to their customers.
“We hope that more financial services firms will take a proactive approach and put the right steps in place to support customers who are experiencing financial difficulties related..