The fine was issued by the Victorian Gambling and Casino Control Commission (VGCCC), which deemed that Tabcorp had “repeatedly breached the Wagering and Betting Licence and Responsible Gambling Code of Conduct between August 2020 and February 2023.”
The Commission cited that Tabcorp failed to uphold its regulatory duties as staff had “inadequate training to responsibly deliver its products and services.”
Infringements saw Tabcorp staff promote direct marketing material to a customer who had opted out of receiving promotional offers. Furthermore, staff failed to provide appropriate support to a customer exhibiting observable signs of distress or indicators of potential gambling harm.
Disconcertingly, the Commission highlighted an instance where a Tabcorp account manager placed a ‘responsible gambling call’ to a customer whose betting patterns had been ..