The global technology company’s managed services’ anti-fraud team has helped operators save around €6m in H1 2024 – according to the recently published insights – which is a one-third reduction in the amount at risk in comparison to last year.
Including operator and verification requests, fraud and responsible gambling notifications, the anti-fraud team handled around 54,000 tasks during the first six months of the year, which is down 8.5% year-over-year.
Ilya Nesterov, Anti-Fraud Team Lead at SOFTSWISS, commented: “The most common types of fraud our team deals with are bonus abuse, identity theft and documents forgery, which account for almost 90% of all fraud cases.”
In addition, SOFTSWISS noted that player complaints submitted to regulators or at industry forums have risen by 12.4% YoY in H1 to 118. The firm claimed that its expertise in analysing these cases helped operators resolv..