The establishment of a Duty of Care Department follows KSA investigation conducted last September into ten online gambling providers regarding their interpretation of duty of care rules. The investigation revealed significant differences between the operators and identified shortcomings on the rules of the Remote Gambling Act (KOA).
Since then, the authority has amended its Responsible Gaming policy, and the expansion of supervision of an online provider’s duty of care has followed suit with the creation of the new department.
The KSA stated that the duty of care expansion includes extensive file research on providers that stand out in the control data, as well as on the basis of signals received from players.
Additionally, the department will monit..