Médiateur des Jeux, France’s gambling mediator, united with the Autorité Nationale des Jeux (ANJ) for a report that sought to shine a light on social responsibility shortcomings in the region.
The four key recommendationssaw Denys Millet, an honorary magistrate and France’s gambling mediator, state that currently French operators are “almost systematically” delaying or rejecting account suspension measures.
Millet emphasised that the measures should be implemented “as soon as the player does not respond to prevention messages, avoids any attempt to contact them or changes his gambling behaviour by increasing his deposits and bets, reflecting a clear loss of control that exposes him to heavy losses”.
This would make it possible to engage in a discussion with the gambler in order to provide better support and identify and support excessive or pathological gamblers.
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