The decision comes after a Commission compliance assessment took place in March last year, which discovered the bet365 failings.
Kay Roberts, Executive Director of Operations at the UKGC, emphasised that the failings aren’t as severe as other gambling businesses in recent years. However, she stated that the braches didn’t stand up to the high standards the regulator expects from operators.
She stated: “We expect high standards from operators in terms of keeping gambling safe, fair and crime-free, and will always take action to correct any failings. This operator is very aware that a repeat of these failings will result in escalating regulatory action.”
One of the failures stemmed from the firm’s interactions with customers, which were frequently not tail..
