KSA extends Loket Kansspel concession ahead of regulatory revisions

The Dutch Gaming Authority, Kansspelautoriteit (KSA), has extended the concession of Human Assistance Network for Daily Support (HANDS) to run the country’s Loket Kansspel gambling helpline.

Having already been the engine behind the problem gambling support service for a number of years now, HANDS will continue to offer players and those close to them assistance and guidance on gambling harm prevention.

Counsellors on the other side of the line are specially trained by HANDS to provide such help, and are available 24 hours a day throughout the week.

This gives KSA “sufficient reason to extend the current contract and continue to invest together in even better information provision on the website, even more effective interventions and even more visibility and brand awareness among the target group”.

According to KSA, more than 6,600 cases were registered in 2023 of players, friends and family members reaching out to Loket Kansspel either via phone or chat messaging to look for help ..

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