Recognised as the UK’s most referred-to Alternative Dispute Resolution (ADR) service, IBAS issued its response related to this weekend’s BBC article referencing its ADR service used by customers to challenge the outcome of disputed bets.
The BBC highlighted concerns by the UK Gambling Commission (UKGC) that wrong results were being determined by bookmakers due to inaccurate data being recorded from feeds provided by third-party partners, monitoring match events.
Of significance, disputes on bet-builder outcomes were highlighted as customers ‘felt robbed’ by inaccurate data used to determine match statistics.
The article referenced IBAS’s Richard Hayler, who detailed that “nearly 300 people tried to appeal their football data bets”, and that data disputes “made up around 15% of their workload.”
On arbitrating disputes, the BBC..