In response, Fredrik Wastenson, Svenska Spel Sport & Casino’s President and Business Area Manager, has stated that the operator does not share the same opinion as the authority and will be considering whether to appeal the decision.
In its report, Spelinspektionen noted that it began an audit of Svenska Spel’s operations on December 21, 2021, investigating how the operator complies with the Swedish Gambling Act’s duty of care.
The authority reviewed how Svenska Spel handled ten customers who lost the most money during the supervision period of October 17, 2021, to December 17, 2021.
In terms of the violation, Spelinspektionen declared that all customers during the audit period showed signs of excessive gambling; there was a lack of protection, follow-up and help to reduce gambling; and that the operator didn’t..