The Danish gambling authority commented that the error identified caused people who renewed their ROFUS registration to only have their original registration renewed and not any additional games covered by the service since the original registration took place.
Whenever someone renews with the self-exclusion service, the exclusion is supposed to apply “to all games that are covered by ROFUS at the individual time of renewal”.
As a result of the error, approximately 1,200 people were affected and “by mistake had the opportunity to gamble at physical casinos or buy bets in betting machines”.
The error has since been corrected, with Spillemyndigheden noting that “all renewals in the future exclude the registrant from all games covered by ROFUS at the time of renewal”.
An error was also found by the authority in “n..