Kindred hails improved customer interventions in latest Journey to Zero update

Kindred Group Plc cites that improved customer interventions have led to a ‘slight decrease’ in revenue share generated from harmful gambling, recorded during the close of 2023.

The Stockholm-listed gambling group continues to report on responsible gambling metrics and customer interventions on a quarterly basis as part of its ‘Journey towards Zero’- a social responsibility initiative launched in February 2021.

Updating stakeholders, during Q4 Kindred saw its share of gross winnings accumulated from high-risk accounts stand at 3.1% – a decline on 3.3% reported during Q3.

The figure sees Kindred detail stable tracking of safer gambling metrics, which stood at 3.1% during year trading.

Of significance to Kindred’s safer gambling objectives, the percentage of detected customers who exhibited improved behaviour after interventions increased to 87.4% – the highest index recorded in 2023 (Q1: 83%, Q2: 86% Q3: 86%).

Kindred noted that the sustained positive trajectory in the improvemen..

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