Judd-Stein raised these concerns as operators reported their Q3 report to the commission, updating the regulator on its revenue and approach to other initiatives such as DEI, RG and lottery engagement.
When DraftKings reported that fewer than 0.1% of users were using time limits, 2.3% used deposit limits, 0.13% used spending limits and 0.4% used wager limits, the regulatory Chairwoman was not happy and requested the operator work to improve those figures.
Judd-Stein pleaded: “Our Director of Research of Responsible Gaming has been concerned that the patrons just are not utilizing them.
“I really thank you for this slide because it speaks to that. Right. We can all think, collectively, as we move forward, how can we get our consumers in Massachusetts to really take advantage of these tools, and the only ..