According to the statement from AGCO, PointsBet Canada repeatedly and severely violated policy regarding one specific customer who lost over $500,000 in the span of three months. The AGCO has levied a $150,000 fine against the operator.
Despite being flagged by PointsBet as high risk, at no point did the site intervene. The customer repeatedly canceled withdrawal requests and was not required to sit out from gambling for 24 hours after removing deposit limits on their account.
“In Ontario, iGaming operators have an obligation to proactively monitor their patrons’ play for signs of high-risk gambling, and to take appropriate actions to intervene and reduce the potential for gambling related harms. The AGCO will continue to focus on player protection by holding all registered operators..
