GamCare detailed that the number of people reporting problems with online sports betting to its National Gambling Helpline fell from 34% in 2018-19, to 20% in 2022-23.
The figures suggest that the sports betting side of the industry may be more advanced on know your customer (KYC), player protection and responsible gambling initiatives.
On the other hand, the number of people citing problems with betting exchanges increased from 0.3% to 7.6% over the past five years, according to GamCare’s latest data.
The biggest challenges encountered related to online slots, with 60% reporting problems with such products, a major increase from 34% in 2018-2019. On a broader, multi-product scale, 73% of the 5,660 callers to the helpline reported problems with gambling.
Colin Walsh, GamCare’s lived experience manager, said: “There is still a perception that gambling h..