UK

UKGC Director slams Meta for black market inaction

Tim Miller, the UK’s top man when it comes to regulating gambling, took a sharp stance against tech firm Meta.

Addressing an audience of gambling stakeholders at ICE Barcelona, the UK Gambling Commission’s (UKGC) Executive Director chose a single question to be the basis for his whole speech. This question was “whose side are you on?”.

The extended version of this sounds more like ‘whose side are you on in the fight against the black market’, and Miller was clear that he thinks Meta – the owner of Facebook and Instagram – has blurred the lines.

Not Meta’s first rodeo

This is not the first time Meta has found itself on the opposite side of conversations about ethics and transparency, certainly not from a gambling perspective.

In July last year, campaigners from a UK-based NGO raised concerns about the tech platform’s policies on flagging safer gambling messages as more risky than gambling adverts themselves – which, as a result, leads to gambling marketing enjoying more visibility.

Miller’s speech took this argument one step further, focusing on the amount of black market advertising found on Meta’s platforms, and particularly those tailored to promote “non-GamStop” casinos – with GamStop being the UK’s national self-exclusion registry.

Such adverts are easily trackable even by regular Meta users, Miller added, thanks to a publicly available marketing database that allows for direct searches through keywords.

Yet, such ads keep appearing on two of the biggest social media platforms, which Miller criticised by saying: “If we can find them, then so can Meta: they simply choose not to look.”

“It could leave you with the impression that they are quite happy to turn a blind eye and continue taking money from criminals and scammers until someone shouts about it. So it does leave Meta with the question of ‘Whose side are you on?’

“The consumers and users of your platforms, many of whom are seeking to escape gambling harm, or the criminals and con artists who are using your platforms to prey on vulnerable people right in front of your eyes and whose clutches you risk pushing those vulnerable people into?”

2026 will be a year of action

Besides this heavily charged criticism against Meta, the UKGC Director also hinted at tightening the scrutiny over licensed game suppliers whose products are also found on offshore websites – albeit this time around Miller was a bit softer in his critique, explaining that “pulling the legal action lever” will not always be practical or possible.

In conclusion, the speech ended on a positive note, reminding attendees of the £26m in UKGC funding set aside by the last UK Budget to fuel the fight against the black market over the next three years.

Finally, Miller also highlighted that the UKGC is expecting another major milestone this year, with the Crime and Policing Bill currently being reviewed in the House of Lords. If and when enacted, this law will give the UK regulator autonomous IP blocking powers, alleviating it from its current reliance on Google.

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UKGC picks Kirsty Caldwell as interim Industry Forum Chair 

A new Interim Chair has been appointed for the Industry Forum of the UK Gambling Commission (UKGC). The regulator has named Kirsty Caldwell as its choice for a temporary hire while the recruitment drive is underway for a permanent replacement of Nick Rust, who ended his term in November 2025. Caldwell is currently running Betsmart Consulting, which offers compliance and AML services…

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GambleAware records 90% increase in safer gambling awareness

GambleAware has recorded a landmark achievement with its three-year problem gambling awareness campaign reaching a 90% success rate.

The ‘Let’s Open Up About Gambling’ initiative was first launched back in April 2023 with the goal of lowering the stigma associated with gambling disorders. The campaign ran up until May 2025, and according to a GambleAware-commissioned report by Ipsos UK, it has proved notably successful.

Estimates produced by Ipsos put the percentage of the campaign’s effectiveness at over 90%, with almost all targeted individuals confirming that they’ve taken action after seeing the adverts, including seeking GambleAware’s online services for more advice.

This means that problem gambling education has been inadvertently increased to various degrees among over 90% of participants. Additionally, two in five of the target audience have said that they’ve been prompted to talk about gambling as a result of the campaign.

Not only that, GambleAware also tied the length of the campaign’s duration with an increase in the uptake of support and digital tools on its website.

In its report, Ipsos concluded that GambleAware’s strategy to utilise real stories of people with lived experiences has played a major role in the campaign’s success, and recommended that similar initiatives in the future should take the same approach to build trust through compassion.

This recommendation will mainly refer to the NHS starting April, as the health body replaces GambleAware as the Chief Commissioner of Research, Prevention and Treatment (RET) of gambling harms as part of the UK’s new statutory levy – with the charity officially closing on 31 March.

Gambling ads still a problem, GambleAware says

In addition to lauding the campaign’s success, GambleAware leadership remained adamant that gambling marketing spent in the UK should either be reduced or matched with safer gambling messaging.

Emma Munro-Faure, GambleAware Director of Marketing, said: “We’re proud that this campaign helped thousands of people to seek support for gambling harms.

“But stigma remains a major barrier, and with gambling companies spending £2bn a year on advertising, we need stronger restrictions and clearer signposting to the free help and support available.”

The £2bn figure cited by Munro-Faure is based on a 2025 report by The Guardian, which was published days prior to the 26 November UK Budget announcement that raised the Remote Gaming Duty (RGD) from 21% to 40%.

Raising taxes for the gambling industry caused numerous heated debates throughout last year, with proponents deeming the sector a social health concern that should be put on par with alcohol and tobacco, while gambling stakeholders pointed to the long list of taxes that the gambling industry was already being subjected to.

Regardless, results were divisive, with Chancellor of the Exchequer Rachel Reeves increasing the RGD and the General Betting Duty (15% to 25%), sparing horse racing from any tax hikes, and abolishing the bingo duty completely – setting the foundations for a different UK gambling market in 2026.

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Divisive Dugher sends final black market warning before BGC departure 

The Betting and Gaming Council (BGC) has announced that Michael Dugher will be stepping down as Chair with immediate effect, bringing an end to six years at the standards body for the regulated UK betting and gaming industry.

Dugher will be moving into a new role as Head of UK Public Affairs Practice at global advisory firm Brunswick Group. He had been the BGC’s Chair since April 2024 and before that he was the organisation’s founding Chief Executive for over four years.

The change atop the BGC comes following some of the most volatile years in UK gaming, at a time when Dugher led the BGC in rallying back against intense lobbying efforts and increased regulatory pressure.

Dugher, who is a former Labour MP for Barnsley East, played a central role in navigating the standards body through the UK government’s Gambling Act review and the publication of the gambling white paper in 2023.

In what was the most significant evolution in UK gambling since 2005, a much-feared outcome was avoided, which would have seen a full blackout on gambling advertising.

However, there was a tightening of online casino restrictions, specifically when it came to slot stake limits and promotions. Dugher led the BGC campaign warning against these types of restrictions, given that they would handicap the regulated industry against the black market.

The outgoing Chair commented on the work with his peers at the BGC over the past few years, stating he was “immensely proud” of what was achieved, thanking BGC members and current Chief Executive Grainne Hurst, as well as ministers, shadow ministers and officials at DCMS.

He also highlighted how “in an era when there is sadly so much ignorance and snobbery about betting – not helped, in my view, by the decline in the number of working-class people in Parliament – the BGC did a difficult job in navigating the industry through the previous Government’s gambling review”..

Dugher continued: “This resulted in a White Paper that, though not without its challenges, avoided many of the most draconian and disproportionate measures advocated by anti-gambling prohibitionists.

“By embracing change and positively engaging with Government and Parliamentarians, we made the case for an evidence-led approach to regulation and legislation that raised standards, protected jobs and growth as much as possible, and delivered historic deregulation and investment for Britain’s world-leading casino sector – all while keeping customers safe in the regulated industry.

“This approach is increasingly at risk today, given the very worrying growth in harmful gambling in the unregulated online black market.”

Hostility between the BGC and Parliament escalated last year during the debate around the Budget, as warnings from the BGC and UK gambling seemed to fall on deaf ears in Westminster.

The BGC failed to hit home with its message during the debate around taxation, as Remote Gaming Duty was raised from 21% to 40%.

Regulatory hostility hasn’t waned amidst the tax hikes, which many have warned will cripple the profitability of operators, as MPs have seemingly taken aim at High Street betting.

It means that whoever comes in to replace Dugher has little time to settle before they are fending off aggressive political rhetoric and potential negative headlines.

Guiding the industry

The BGC spotlighted that, under Dugher’s leadership, 20 new safer gambling codes containing 100 new standards were introduced and adopted by the standards body. Several charity initiatives, including the Britannia Stakes charity race at Royal Ascot and the Grand National Charity Bet, were also launched.

Hurst praised Dugher for his contribution and for bringing “clarity of purpose, a trusted standing with policymakers and regulators, and a steadfast commitment to championing a responsible, well-regulated betting and gaming industry”.

“Under his leadership, the BGC was firmly established as a credible standards body, uniting a diverse membership around stronger consumer protections and a shared determination to do the right thing, often going beyond regulatory requirements,” added Hurst.

“He guided the industry through the most significant regulatory reform in a generation, helping to deliver the Gambling White Paper and shape its implementation in a way that balances consumer protection with the realities of a major UK leisure industry enjoyed safely by millions each month. His leadership was also pivotal in securing long-overdue casino modernisation and proportionate regulation.

“On a personal note, it has been a genuine privilege to work alongside Michael. He leaves a proud and lasting legacy at the BGC, having strengthened standards, unified the industry and ensured it is well prepared for the challenges ahead.”

Industry praise

Dugher has received thanks from industry operators as well, with Ian Proctor, Chair of Flutter UK & Ireland, stating: “Michael worked tirelessly to help establish the BGC as a strong and authoritative body for the regulated industry.

“During a period of significant policy change, his experience and judgement were invaluable in supporting constructive engagement with Government and the regulator, including through the Gambling Act Review and the delivery of the White Paper.

“I would like to thank Michael for all his hard work and, on behalf of the wider industry, wish him every success in the future.”

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Gambling Commission emphasises need for ‘joined-up approach’ to fight illegal casinos after suicide verdict

The suicide of Oliver Long (36) has shone a light on the extent of illegal gambling in the UK, including calls for the Gambling Commission to do more to take on the black market and websites deliberalty promoting illegal casinos.

A report by East Sussex Corner Laura Bradford into Long’s death did not name gambling, whether legal or not, as a determining factor of the suicide. However, Long’s sister, Chloe, has argued against this, citing her brother’s repeated use of illegal gambling sites and the mental health impacts of gambling addiction were the principal causes of his tragic death.

Long had been suffering from a gambling addiction problem while using regulated, licensed websites, but eventually opted to self-exclude himself from the legal industry via GamStop, the online national self-exclusion service.

Despite these efforts, Chloe Long shared that her brother was “targeted by these illicit, illegal black market sites”. She also remarked that illegal casinos ‘lured him in’ after he had successfully excluded himself from every licensed operator in the UK in a bid to battle his gambling addiction.

Oliver Long’s suicide and the coverage it has received in the mainstream UK press, covered by the likes of The Guardian and Sky News, has brought the topic of illegal gambling to the forefront ot a time of extensive regulatory and political discussion around betting in the country.

The rise of ‘non-Gamstop’ illegal casinos

The country’s regulated industry has been arguing that an extensive black market has been posing both a risk to consumers and to the legal industry, and the economic contribution it makes, for some time.

In recent years, illegal casinos billing themselves as ‘non-Gamstop casinos’ have risen in prominence. These platforms explicitly target self-excluded gamblers like oiver Long, and often offer large bonuses and sign-up offers, while masquerading as UKGC-licensed businesses.

The Commission has been stepping up its efforts against the black market, according to the regulator. For example, last year it published a four part series explaining the research it was conducting into the black market and the characteristics of consumers who use it.

Gamstop has also taken note. Data published by the service last year revealed that around one-in-10 self-excluded gamblers admitted using illicit websites – lining up with data routinely cited by the Betting and Gaming Council (BGC) that the black market accounts for around 10% of annual UK gambling volume.

The emergence of these non-Gamstop casinos was noted during the hearing at East Sussex coroner’s court yesterday, as reported by The Guardian and BBC Sport.

UKGC Executive Director, Tim Miller, told the court that non-Gamstop gambling sites are run by ‘criminal networks’ often linked with ‘terrorist and organised crime ‘, and deliberately ‘target people who are already experiencing harm’.

Responding to SBC News, a UKGC spokesperson issued the following statement:

“We are deeply saddened by the loss of Oliver Long and our thoughts are with his family and loved ones.

The targeting of vulnerable people by illegal gambling operators is a criminal act. Unlicensed operators deliberately seek to evade protections such as GamStop and can pose serious risks to consumers. It is a threat that we take seriously.

“Since April 2024, our Illegal Markets team has issued more than 3,100 cease-and-desist and disruption notices, referred nearly 450,000 illegal URLs to search engines, and achieved almost 290,000 removals.

“We are also working with domain registrars, hosting providers, social media platforms and international partners to suspend domains, disrupt payment flows, tackle aggressive marketing and prevent illegal sites from being accessed from Great Britain. Alongside that we have active prosecutions currently going through the criminal justice system.”

Regulated industry not off the hook

Though Oliver Long’s death has shone a light on illegal gambling and the significant harm it can cause, this does not mean that the regulated industry is out of the regulatory woods, as it too finds itself routinely singled out for significant player protection failings.

Suicides linked to addiction have previously shaped the discourse and regulatory outcomes of UK gambling. In 2022, the inquest into the suicide of 24-year-old student Jack Ritchie in 2017 saw Sheffield coroner David Urpeth conclude that “information and treatment gaps had been woefully inadequate” and had failed to meet Ritchie’s needs as a victim of gambling addiction.

In Parliament, former DCMS undersecretary and gambling minister Chris Philp noted that the inquiry had exposed “system-wide failures” across all elements of gambling protection — including treatment, intervention, harm prevention, and regulatory controls.

The inquiry into Jack Ritchie’s death is widely regarded as a turning point in the UK’s Gambling Review, initiated in 2020, and in the government’s subsequent overhaul of gambling addiction as a public health issue.

Jack’s parents, Liz and Charles Ritchie, subsequently founded the charity Gambling with Lives in 2019 to support other bereaved families and campaign for stricter regulations. Their campaign continues to call for a direct intervention on gambling advertising and for tougher regulatory actions on gambling’s highest risk products.

As mentioned above, the regulated gambling industry often cites the black market as a risk associated with over-regulation and over-taxation. Concerns have been raised by the Office for Budgetary Responsibility (OBR) which made an observation about black market encroachment in its assessment of the Autumn Budget, in which gambling taxes were significantly hiked.

Commission points to joint-approach

However, the industry cannot afford to pass the buck of responsibility onto the black market and to regulatory action against it. Regulated bookmakers need to make sure their player protection, behaviour monitoring and harm prevention measures are working to the highest standard to ensure the worst case scenario of gambling harm does not occur.

Also, while the taxes increased in the Autumn Budget – set to come into effect form April 2026 this year – were met with disappointment from the industry, the budget did also include a commitment to provide the UKGC with millions in funding to tackle black market activity.

The UKGC’s spokesperson told SBC News: “Tackling unlicensed gambling requires a joined-up approach – between the Commission, other domestic and international regulators, GamStop, licensed operators, technology platforms, financial sectors and enforcement bodies – and we will continue to strengthen that collaboration to better protect consumers.

“Future changes will also enable us to continue to grow our efforts in tackling the unlicensed market. We welcome the commitment in the recent Budget to support our efforts to tackle illegal gambling.

“The investment of £26 million over the next three years will allow the Commission to build on and strengthen the work that we have already undertaken to disrupt illegal operators to protect consumers.

“In addition, the Government’s Crime and Policing Bill will grant the Commission greater powers to act to block IP addresses and domain names linked to illegal websites.”

The conversations around illegal gambling and the impact of gambling related harm in the UK come amidst a large number of Labour MPs, along with members of other parties, calling for Keir Starmer’s government to take another look at gambling regulations. This includes the potential for new enforcements and tougher restrictions, particularly around retail gaming.

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iGaming Daily: What the Public Really Thinks About UK Gambling

In today’s episode of iGaming Daily, SBC Media Manager Charlie Horner is joined by SBC Editor-at-Large Ted Menmuir and SBC News Editor Ted Orme-Claye as the trio unpack the UK gambling sector’s latest reputational reckoning and what a new public opinion report means for regulation, reform and trust in 2026. Tune in to today’s episode…

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Reformers highlight negative public perception of gambling

Almost half of Britons would like to see the gambling industry shrink, according to new research commissioned by anti-gambling pressure group the Coalition to End Gambling Advertising, and a clear majority support tightened regulation. Context: The research was conducted by the think tank More in Common and funded by the Coalition to End Gambling Advertising,…

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UKGC ups 2024/25 budget to deliver key evidence and data projects 

The UK Gambling Commission (UKGC) has branded the financial year of 2024/25 as a period of delivery and transition of projects and new compliance set out by its corporate strategy.

Two key developments shaped the year – the transfer of the National Lottery’s fourth licence to Allwyn UK in February 2024, and the continued rollout of compliance and player protection measures of the Gambling Act review White Paper.

Submitting its annual report and accounts to DCMS, the Commission revealed that its enforcement and compliance teams oversaw close to 9,700 compliance actions, more than double the previous year’s total of 4,200.

The sanction of 24 enforcement cases resulted in £4.2m in penalties, down from £7.2m reported in 2023/24. The decline the regulator noted as “potentially positive,” which could reflect higher standards of compliance and greater consistency of compliance by UK licences.

2024/25 accounts detailed a sharp cost escalation. Total operating expenditure rose by 50% from £40m to £60m. Increased operating expenses were largely attributed to ongoing legal costs and settlements related to the transfer of Fourth National Lottery Licence competition.

A breakdown saw legal fees total £13.35m, whilst staff-related costs increased to £28m as the regulator expanded its workforce to expand resources in IT, data infrastructure and upgrading digital platforms and intelligence systems.

CEO Andrew Rhodes acknowledged the scale of work undertaken over the past year, stating: “Great work was done in 2024/25, and it is fair to say the Commission will be looking to take great strides in moving the work forward and in making gambling safer, fairer and crime-free. For that, we as a Commission now view it as a chance to seize this year.”

UKGC makes good on data promises

A focus on applying greater regulatory intelligence and grounded evidence saw the UKGC launch its new Data Innovation Hub. The project is branded as “the cornerstone of the Commission’s data strategy designed to enhance regulatory insight and analytical capability”.

The hub expands the Commission’s general oversight by allowing it to establish live data flows with licences, to gain real-time visibility over gambling activity and consumer trends.

The Commission has placed data front-and-centre of its regulatory plans and ambitions for many years, and during the Gambling Act review often made comparisons between the betting and finance industries regarding data utilisation – chiefly how the former could learn from the latter.

Other data-related milestones focused on evidence gathered as the Commission brought the Gambling Survey for Great Britain (GSGB) into play.

The survey maintains UK gambling new methodology or prevalence and monitoring trends and attitudes to gambling, deemed as “the largest and most comprehensive study of gambling behaviour in the world”.

The GSGB sees the Commission overhaul its standard reporting with quarterly regulatory returns to improve market oversight and responsiveness, while piloting a live data feed to test continuous reporting mechanisms from licensees.

The year also featured the launch of the Financial Risk Assessment Pilot, a major step towards introducing proportionate affordability checks for high-spending customers. The pilot aims to strengthen consumer protection while maintaining a frictionless customer experience — a balance the Commission has repeatedly described as key to effective regulation.

No patience for rule breakers

Operationally, the Commission continued to tighten its enforcement regime through both proactive supervision and targeted interventions. Initial reviews found that roughly 80% of licensees met compliance expectations, while action against the black market intensified.

Over the year, 516 cease-and-desist notices were issued to unlicensed operators, alongside 352 warnings to affiliates promoting illegal gambling. Collaboration with major search engines also led to the removal of more than 95,000 illegal gambling URLs.

Rhodes underlined that improving compliance allows for a more mature regulatory relationship between the Commission and the industry:

“As compliance gets better, we can continue shaping more positive partnerships with the industry – to drive improvement, to lift standards, to be sure that the rules are upheld with much greater quality and transparency.”

Looking ahead, the Commission has set out an ambitious agenda for 2025/26. Priorities include completing the final round of White Paper settlements covering gaming machine standards, marketing, and customer care directives.

Levy support

Delivery will further focus on assisting the Department for Culture, Media and Sport (DCMS) in implementing the new Statutory Levy, in effect since April 2025, in which the Commission continues to support the NHS, Office for Health Improvement and Disparities (OHID) and UK Research and Innovation (UKRI) in the application of a new funding framework for harms prevention, education and research projects/organisations.

Key directives will focus on the rollout a new case-management framework to modernise licensing and enforcement processes, while continuing enforcement proceedings against Allwyn for delays in delivering full National Lottery functionality.

Rhodes reiterated that the focus will remain firmly on execution as the Commission moves into the third year of its corporate strategy:

“Gambling and the National Lottery in Great Britain will remain a safe, fair and crime-free environment, and we are committed to maximising our use of data and building our international partnerships into the future.”

Closing accounts 2024/25 was defined by rising costs to meet new enforcement and oversight demands. However, the year signalled a clear shift in how the Commission intends to regulate moving forward via data, proactive compliance and White Paper delivery bringing the generational change to UK gambling.

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DCMS updates governance remit of new UK gambling levy

DCMS has updated the Terms of Reference for the Gambling Levy Programme Board, providing further detail on the governance framework overseeing the distribution of funding for gambling-related harm research, prevention and treatment (RPT) initiatives, projects and programmes under the UK’s new statutory levy.

The Board is structured to bring together relevant UK government departments alongside representative authorities from the Scottish and Welsh governments, reflecting both the cross-departmental scope of levy spending and the devolved nature of health and education policy.

DCMS states that the Board’s principal duty is to ensure that appointed commissioning bodies are delivering on the government’s objectives to improve and expand research, prevention and treatment of gambling-related harm.

The department notes that levy expenditure spans multiple departmental boundaries, making it necessary to establish a formal forum through which stakeholders can collectively monitor the levy’s progress and performance.

As such, the Board holds collective responsibility for overseeing the overall functioning and health of the levy system, including whether it is delivering against agreed objectives and commissioning priorities.

However, the department stresses that the Board does not hold responsibility for decisions on detailed expenditure programmes, which remain the responsibility of the individual commissioning bodies appointed by DCMS.

New leadership for new levy
Under the updated framework, the Gambling Levy is overseen by a role-based Levy Board, rather than by individually appointed public figures.

The Board is chaired by the Director for Sport and Gambling at DCMS, a position currently held by senior civil servant Ben Dean, and is supported by the Deputy Director for Gambling and Lotteries, currently Julie Carney.

DCMS has published an annex confirming that the Board comprises 10 members, all appointed due to their institutional role within the levy system rather than in a personal capacity.

DCMS retains overall responsibility for implementing the statutory levy. Under Section 123 of the Gambling Act 2005, the DCMS Secretary of State — currently Lisa Nandy — or the minister responsible for gambling policy, Baroness Twycross, holds final approval powers over levy funding allocations, alongside HM Treasury.

The Treasury is formally named in the legislation as a joint approver, providing fiscal oversight, though DCMS notes that its engagement is expected to be proportionate, particularly after the levy’s first year of operation.

Operational responsibility for commissioning is distributed across specialist departments. DHSC leads on treatment and public health, overseeing both NHS England as the treatment commissioning body and the Office for Health Improvement and Disparities (OHID) as the prevention lead.

DSIT acts as the sponsoring department for research through UK Research and Innovation (UKRI). Meanwhile, the Scottish and Welsh governments retain responsibility for prevention and treatment spending within their respective jurisdictions, reflecting the devolved status of health and education policy.

The implementation of the RPT levy – formerly the research, education and treatment (RET) levy – is one of the biggest ongoing adjustments for UK gambling, though next year’s tax raises will likely take this mantle from it.

Changes include the levy’s mandatory status, as well as the NHS taking over the lead from GambleAware as the main commissioner of treatment projects – a move that has led to the planned dissolution of GambleAware in March next year, wrapping up over 20 years of activity.

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