UK

£20,000 illegal gambling den in Manchester raided by police

Greater Manchester Police (GMP) has revealed that it has arrested four people overnight following reports of illegal gambling operations.

Four warrants and enforcement activity were conducted in Manchester City Centre last night, which resulted in two men being arrested on suspicion of immigration offences, one man being arrested on suspicion of money laundering and breaching the Gambling Act, and one man being arrested on suspicion of licensing offences.

The latter two are suspected to have provided gambling facilities without authority and ran a late-night takeaway without a licence respectively.

GMP has seized over £20,000, as well as mobile phones and gambling-related equipment. The raid is reported to have been made possible due to intelligence gathered after a similar scenario occurred in May.

Incidentally, the two people arrested during the May operation – Wing Suet Mak and Tsz To Kwok – are scheduled to appear at Manchester and Salford Magistrates court this time next week..

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Entain cuts 400 customer care roles citing tax rises

Ladbrokes Coral owner Entain is set to cut up to 400 of its 2,000 customer care roles across the UK, attributing what it calls the “simplification” of this division to new tax burdens. The LSE-listed company has simultaneously stepped up lobbying efforts ahead of the Autumn Budget, hoping to avoid another increase in taxes as Chancellor of the Exchequer, John Healey, reportedly…

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Lords make case for full UK gambling advertising blackout

Members of the House of Lords are calling for a full scale crackdown on gambling advertising across the UK in the latest political push against the sector. It comes just days after the Local Health and Global Profits (LHGP) research consortium made the same pleas as the UK public continues to show concern around the promotion of the gambling sector.…

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Gambling Commission sets out to establish how informative ‘informed choice’ is

The UK Gambling Commission has flipped the consumer insights playbook around, publishing its first study on what players understand as ‘informed choice’.

Introduced by Commission Strategy Manager Donna Bateman, the Behavioural Insights Team report forms part of the UK regulator’s 2024-2027 strategy to nurture a better gambling landscape in the digital age, which includes the collection of wider data sets focusing on consumer voices.

Contrary to the Commission’s current regulatory framework, which defines informed choice in relation to the transparency and fairness of operators, Bateman and her team have instead looked through the opposite side of the lens to understand how consumers themselves interpret the ‘informed choice’ concept when gambling.

The study analysed 53 sources, three deliberative focus groups, and four in-depth interviews with players at higher risk of gambling harm. One detail that consistently popped up across the insights team’s work was that participants identif..

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Ruth Evans appointed as Gambling Commission Chair

The appointment of Ruth Evans as the new Chair of the Gambling Commission (GC) comes at a vital moment for the UK iGaming market, as industry stakeholders continue to combat illegal operators.

Lisa Nandy, Secretary of State for the Department for Culture, Media and Sport (DCMS), confirmed that Evans’ five-year term as Chair will begin later this month, on 30 September. She replaces Charles Counsell, who has filled the role as Chair on an interim basis since the departure of Marcus Boyle in January last year.

Evans’ appointment comes at a crucial time, with UK iGaming operators battling against a black market which is estimated to have generated $50bn in gross revenue in 2025, according to a Fincord Intelligence report recently shared by the Betting and Gaming Council (BGC).

Commenting on her appointment, Evans said: “I am delighted to have been appointed Chair of the Gambling Commission at a time when its role in keeping gambling fair, safe and crime-free is more important than ever..

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Zarb, Banks and the toxic nature of online debate

The political debate around gambling has long been polarised and now it has plunged into obscenity. But where are those who should be representing the grown-ups? Steve Hoare investigates Gamban Director Matt Zarb-Cousin lost it the other day – although he doesn’t see it that way. He believes if somebody calls him a a c***,…

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Scott Burrows, Super: How tech is changing the safer gambling landscape

Technology has changed the game across many aspects of the industry, and safer gambling monitoring is no different.

Ahead of appearing on a panel on the Regulation and Compliance Stage titled ‘Innovation in Tech: How Can Technology Keep Players Safe from Harm?‘, Super’s Head of Technical Compliance Scott Burrows spoke to iGaming Expert about the evolving role of tech in bringing a personalised approach to responsible gambling across the player spectrum.

Firstly, can you tell us about the role of tech in ensuring safer play and protecting players?

Tech has moved safer play from a reactive function to a predictive one. We’re no longer waiting for a player to self-report harm or for a manual review to catch something weeks later.

Real-time monitoring means deposit patterns, session length, loss-chasing, and time-of-day shifts get flagged as they happen. That shift alone changes what protection actually means in practice.

It also means we can personalise the response rather than b..

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BOYLE Sports director on prioritising “human connection” when treating problem gambling

In an age where it seems every sector is starting to become overrun by the presence of technology, data and AI, it would make sense for the practice of safer gambling to go down the same route.

And while those factors absolutely play a part in operators helping to reduce gambling harms, BOYLE Sports has revealed that it has doubled down on the human element in this area.

Hayley Smith, Group Compliance and Risk Director at the Irish bookmaker, tells SBC News that “creating a genuine human connection with our customers” is at the heart of its support.

Hayley Smith. Credit: LinkedIn

“We prioritise creating a genuine human connection with our customers, alongside our technology, which gives us more opportunity to identify problem gambling behaviour through talking to them,” she says.

“We place huge importance in someone being on the other end of the phone in addition to online support and have invested in our team to allow us to support our customers in that way.”

Why BOYLE Sports n..

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Gambling Commission suspends BresBet and Bet St George licences

Licence suspensions have been issued by the Gambling Commission (GC) to two operators in the UK iGaming market, BresBet and Bet St George.

GC enquiries found suspected social responsibility and anti-money laundering (AML) failings, with reviews now being carried out into both licences under section 116 of the Gambling Act 2005.

The commission added that the suspension will remain in place until it’s satisfied that the businesses are compliant.

A statement on the GC’s website said: “It has been made clear to both operators that during the course of the suspension they are expected to treat consumers fairly and keep them fully informed of any developments which impact them.

“The suspension, which takes place immediately, does not prevent either operator from allowing consumers to access their accounts and withdrawing funds. Both businesses can be contacted through their websites.”

BresBet has been operational in the UK since February 2025, providing casino, bingo, sports betting and..

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