Europe

William Hill handed ASA order to remove welcome bonus promo

The Advertising Standards Authority has ordered William Hill to remove an advertisement for misleading language around the use of payments for welcome bonuses.

The advert was seen on search engine Bing and featured a promotion advertising a ‘Bet £10 get £60’ welcome bonus from the online casino and sports betting operator.

Raising the issue with the ASA, a complainant noted that, when clicking on the link included in the advertisement, some small print stated that Apple Pay could not be used as a payment method.

This was considered as a significant term of the promotion, and omitting this information from the advertisement has been considered as misleading customers.

The ASA’s assessment sided with the complainant, referring to the Committee on Advertising Practice Code that governs UK advertising and marketing standards and practice.

Under the CAP Code, all marketing communications and promotions must state applicable significant conditions where omission is likely to mislead. ..

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How Malta escaped rogue list and renewed confidence in the sector

Malta’s successful removal from the FTAF grey list underlined the “delicate balance between stringent financial scrutiny and maintaining an attractive business environment”, according to Luis Perez, Chief AML Officer at Lottofy, the brand name of Clobet Limited.

Speaking to Payment Expert, he emphasised that the strategic importance of the region to the European and global gaming sector has truly been highlighted amidst Malta taking the decisive steps to depart the FTAF grey list.

The decision of the FATF’s to add Malta to a rogue list of nations on the grey list in 2021 prompted immediate and significant action from the region as PM Robert Abela and Finance Secretary Alfred Camilleri drafted an ‘action plan’ to remove Malta from the greylist by 2023, an ambition they succeeded in achieving.

Perez added: “Personally, I think it marked a before and after on a number of issues. The greylisting highlighted serious deficiencies in Malta’s anti-money laundering measures, leading to inc..

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Entain hails ‘significant decrease’ in high-risk players as ARC interactions grow 98%

Entain has published its 2023-2024 ESG report, outlining its approach to and performance against its sustainability and ESG agenda and key metrics.

Reflecting on the progress made, Virginia McDowell, Chair of the Sustainability and Compliance Committee at Entain, stated that the company was “proud” of the progress that has been made in what has been a “pivotal year” for its ESG strategy.

2023-2024 ESG report

The FTSE 100 company has split its 2023-2024 environmental, social and governance report into four sections: be a leader in player protection, provide a secure and trusted platform, create the environment for everyone to do their best work, and positively impact our communities.

McDowell commented: “2023 was a pivotal year at Entain as we unveiled our new Sustainability Strategy, building on our longstanding commitment to sustainability and taking it to the next level. We also made important progress in our strategic sustainability initiatives.

“As we reflect on 2023, we are p..

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Kansspelautoriteit aims to improve Dutch gaming halls’ duty of care

Kansspelautoriteit, the Dutch gaming authority, has stated that it will utilise investigative findings to improve the duty of care at gaming halls across the Netherlands.

Throughout December 2023 and January 2024, KSA inspectors visited 20 gaming facilities across the country to investigate how duty of care was being implemented.

Sharing its findings, the gaming authority noted that the majority of gaming halls paid attention to duty of care, but added that its implementation could be improved upon in certain areas.

The KSA stated that gaming halls have taken steps to meet the duty of care requirements in the KOA Act, including preventing and limiting gambling addiction as much as possible, but the “practice is not always sufficiently in line with the expressed good intentions and what is included in the policy”.

“It is striking that the personal circumstances and playing behaviour of regular players are (more or less) known,” said the authority. “But there is sometimes a lack of a..

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EU gambling regulators committed to player protection regarding scratchcards and ECJ jurisprudence

Gambling regulators across Europe have recently come together to discuss several gambling regulatory issues, including scratchcards and the jurisprudence of the European Court of Justice.

The gambling regulators of Austria, France, Germany, Portugal, Spain and Great Britain met in Vienna on June 11-12 to discuss these topics and what must be done to make sure players are protected.

Collectively, the regulators have released a statement – via the Spanish regulator Dirección General de Ordenación del Juego and French regulator Autorité Nationale des Jeux – making a declaration on how the issues of scratchcard regulation and the jurisprudence of the European Court of Justice should proceed.

In the statement, the regulators said that, regarding the ECJ’s preliminary ruling running in various countries, although the EU guarantees establishment and service-providing freedoms, the court recognises that member states “may impose proportionate restrictions on these freedoms to regulate gamb..

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