EGBA requests markets to step up long-term safer gambling policy
The European Gaming and Betting Association has highlighted record levels in player safety messaging and safety tool use in the past year as part of its fifth sustainability report.
However, the EGBA is calling on some national markets to step up their long-term policy vision to produce stronger enforcement against the black market, as well as stable and supportive regulatory frameworks.
Positive impact of personalised messages
The collective efforts of EGBA members are outlined in the Sustainability Report 2025, showcasing their contributions to safer gambling, social investment, and responsible business practices.
With the report, the EGBA spotlights their members’ contributions of €3.8bn in taxes to the European economy in 2024, while 100 million safety messages were sent to customers, and 26.7 million (69%) customers used safety tools, with half doing so voluntarily.
Maarten Haijer, Secretary General of EGBA, brought attention to the use of personalised messages, 28% of all messages, and how it is having a positive impact.
“This year’s report shows our members are not only positive contributors to Europe’s economy but also setting industry benchmarks for safer gambling,” said Haijer.
“We’re especially encouraged by the success of personalised safety messages, which our report shows to be positively impacting between 42% to 46% of customers showing high-risk behaviours. That’s genuinely meaningful progress that builds trust and helps raise standards across the wider industry.”
Safer gambling support
The Sustainability Report 2025 showcases the year-on-year data progression of online EGBA members related to social contributions, safer gambling promotion and tools, customers, employment and diversity, as well as energy and environment.
EGBA members include bet365, Betsson, Entain, evoke, FDJ United, Flutter, LeoVegas, Superbet, while its associate members are Aircash and Sumsub.
Most personalised safety messages are delivered to customers via pop-ups at 67%, followed by email (25%), other (7%) and phone calls (1%).
Following a personalised message, 21% of customers either activated or strengthened their safety tools in the past year. Deposit limits are the most popular tool used, utilised by 65% of customers who use tools voluntarily, but this is down from 70% in the previous year.
Time limits were used by 11% of customers, followed by other (7%), product blocks (5%) and self-exclusion for less than six months (6%), as well as more than six months (6%).
Safety tools are used the most by customers aged between 36-50 years (30%), followed by 26-35 years (28%), 18-25 years (21%), 51-65 years (17%) and 66 years or more (4%).
The number of employees who received safer gambling training also increased in comparison to the previous year, rising to 89% of all employees (more than 55,000 across online and land-based), up from 80%.
In total, €148.9m was contributed to research, education and treatment services to support gambling harm prevention in Europe, bringing the figure contributed over the past five years to €290m.
Regarding social contributions, €735m invested in European sports through sponsorships, fees, and streaming rights payments, with streaming rights accounting for the largest share at 62%, followed by sponsorships (27%) and levies/fees (11%).
Charities and community initiatives across Europe received €156.8m, representing a 4% yearly increase (2023: €151.4m).
Call to action
Yet, despite the highlighted progress being made, Haijer has issued a call to action, asking for stronger enforcement against the black market, as well as regulatory frameworks that are stable and supportive.
“Our members are showing that leadership in our industry is about more than commercial success – it’s about protecting players, supporting communities, and investing in Europe’s future,” Haijer added.
“But sustaining these achievements requires stable and supportive regulatory frameworks and stronger enforcement against black market operators based outside Europe, who threaten the safety of European citizens and contribute nothing to our societies.
“The regulated industry makes substantial investments, but we need a longer-term policy vision in some national markets.”