Europe

EGBA requests markets to step up long-term safer gambling policy

The European Gaming and Betting Association has highlighted record levels in player safety messaging and safety tool use in the past year as part of its fifth sustainability report.

However, the EGBA is calling on some national markets to step up their long-term policy vision to produce stronger enforcement against the black market, as well as stable and supportive regulatory frameworks.

Positive impact of personalised messages

The collective efforts of EGBA members are outlined in the Sustainability Report 2025, showcasing their contributions to safer gambling, social investment, and responsible business practices.

With the report, the EGBA spotlights their members’ contributions of €3.8bn in taxes to the European economy in 2024, while 100 million safety messages were sent to customers, and 26.7 million (69%) customers used safety tools, with half doing so voluntarily.

Maarten Haijer, Secretary General of EGBA, brought attention to the use of personalised messages, 28% of all messages, and how it is having a positive impact.

“This year’s report shows our members are not only positive contributors to Europe’s economy but also setting industry benchmarks for safer gambling,” said Haijer.

“We’re especially encouraged by the success of personalised safety messages, which our report shows to be positively impacting between 42% to 46% of customers showing high-risk behaviours. That’s genuinely meaningful progress that builds trust and helps raise standards across the wider industry.”

Safer gambling support

The Sustainability Report 2025 showcases the year-on-year data progression of online EGBA members related to social contributions, safer gambling promotion and tools, customers, employment and diversity, as well as energy and environment.

EGBA members include bet365, Betsson, Entain, evoke, FDJ United, Flutter, LeoVegas, Superbet, while its associate members are Aircash and Sumsub.

Most personalised safety messages are delivered to customers via pop-ups at 67%, followed by email (25%), other (7%) and phone calls (1%).

Following a personalised message, 21% of customers either activated or strengthened their safety tools in the past year. Deposit limits are the most popular tool used, utilised by 65% of customers who use tools voluntarily, but this is down from 70% in the previous year.

Time limits were used by 11% of customers, followed by other (7%), product blocks (5%) and self-exclusion for less than six months (6%), as well as more than six months (6%).

Safety tools are used the most by customers aged between 36-50 years (30%), followed by 26-35 years (28%), 18-25 years (21%), 51-65 years (17%) and 66 years or more (4%).

The number of employees who received safer gambling training also increased in comparison to the previous year, rising to 89% of all employees (more than 55,000 across online and land-based), up from 80%.

In total, €148.9m was contributed to research, education and treatment services to support gambling harm prevention in Europe, bringing the figure contributed over the past five years to €290m.

Regarding social contributions, €735m invested in European sports through sponsorships, fees, and streaming rights payments, with streaming rights accounting for the largest share at 62%, followed by sponsorships (27%) and levies/fees (11%).

Charities and community initiatives across Europe received €156.8m, representing a 4% yearly increase (2023: €151.4m).

Call to action

Yet, despite the highlighted progress being made, Haijer has issued a call to action, asking for stronger enforcement against the black market, as well as regulatory frameworks that are stable and supportive.

“Our members are showing that leadership in our industry is about more than commercial success – it’s about protecting players, supporting communities, and investing in Europe’s future,” Haijer added.

“But sustaining these achievements requires stable and supportive regulatory frameworks and stronger enforcement against black market operators based outside Europe, who threaten the safety of European citizens and contribute nothing to our societies.

“The regulated industry makes substantial investments, but we need a longer-term policy vision in some national markets.”

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Newsletter: Problem gambling is falling, isn’t it?

The UK Statistics Authority has warned the Department for Health and Social Care and the Office for Health Improvement and Disparities (OHID) about the misuse of suicide statistics. Disparities at the Office for Disparities: The statistics regulator also noted problems with the OHID report, which assumes:  Lies, damned lies etc: The issue of the misuse…

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Paddy Power Betfair attack shows extent and boldness of UK cybercrime

Flutter Entertainment confirmed yesterday (8 July) that its Paddy Power and Betfair UK brands had been subject to a heavy cyber attack.

The respective sportsbook and betting exchange brands were targeted by cyber criminals who were able to access information like emails and account names.

It is understood that a significant number of customer accounts were targeted. However, Flutter stated that serious information like passwords, ID documents and payment details, were not accessed by the cyber attackers.

“We can confirm that our Paddy Power and Betfair businesses have suffered a data incident involving personal information for some of our customers,” a Flutter statement provided to SBC News read.

“Immediately upon becoming aware of this incident, we informed relevant regulators and authorities and initiated a full investigation, supported by external IT security experts, to understand what happened and how we can better protect our networks and customers.

“The unauthorised access has been removed and the incident contained. Our investigation concluded that the affected information was isolated to limited betting account information. No passwords, ID documents or usable card or payment details were impacted. We are informing all affected customers.

“Safeguarding and securing our customers’ information is of the utmost importance to us.”

The incident highlights the extent of cybercrime threats to online-focused businesses, with a huge range of companies subject to attacks over the past year, not just those in the gambling sector.

The British government’s Cyber Security Breaches Survey for 2025, for example, found that 43% of UK businesses reported a cyber security breach or attack in the past year – showing that Paddy Power and Betfair’s recent issue is hardly uncommon.

For companies like Flutter, which has access to one of the best tech stacks the industry has to offer as well as other important aspects like legal counsel, overcoming cyber security issues is a challenge – but not an enormous one.

For the many SMEs which make up both the B2C and B2B pillars of the betting industry, cyber issues may present more of a challenge.

According to a study conducted by Umazi, a digital ID platform, which was released the same day as the attack on Flutter, SMEs are the biggest victims of cyber criminality. The firm’s study found that 70% of SMEs are worried that business identity information and other data could be stolen.

“This isn’t a digital economy, it’s a digital illusion,” said Cindy van Niekerk, CEO and Founder of Umazi. “While regulators and corporates applaud innovation, SMEs are being left behind with legacy processes that actively undermine cybersecurity and economic growth.”

The British government, which is acutely aware of how big a contribution financial services make to its economy, has attempted to clamp down on cyber crime through legislation, such as the Product Security and Telecommunications Infrastructure Act.

These measures will provide some support to betting and gaming firms as much as any other digital business. However, the attacks against Flutter, one of the biggest betting firms in the world, showcases the boldness of cyber criminals and the extent of the threat faced by businesses large and small.

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UKGC puts frictionless financial checks at the heart of safer gambling strategy

The UKGC seems as confident as ever in how it has crafted one of the key measures of the UK Gambling Act review, emphasising that financial vulnerability checks are turning out to be as “straightforward as possible”.

Last week, Helen Rhodes, who is the Commission’s current Director of Major Policy Projects, gave a speech which set out a more refined, data-led vision for player safety, including an update on what has been learned from the pilot of financial checks.

In August last year, the UKGC began rolling out what it calls ‘light-touch’ vulnerability checks using publicly available data. These checks were a key measure of the Gambling Act review, seen as a means to protect customers against potentially unsustainable gambling spending.

Initially set at a threshold of £500 in net deposits over a 30-day rolling period, the limit was lowered to £150 from February 2025. These checks were designed to operate with what the UKGC described as “minimal friction”, something betting stakeholders have been adamant is an absolute necessity.

During stage one of the pilot, around 95% of financial vulnerability assessments were completed what the UKGC described as frictionlessly, which then rose to 97% in stage two. These figures exceed the 80% frictionless completion rate estimated in the 2023 Government White Paper.

Black market concerns
The news comes in the midst of industry demands to see greater consistency when it comes to financial risk checks. Concerns that these checks could turn more gamblers towards black market betting if not carried out in a frictionless and simple manner are long-running, dating back to the initial conversation around affordability during the 2020-2023 review of UK gambling regulation.

BGC CEO Grainne Hurst recently explained on SBC’s Safe Bet Show podcast that obstacles such as this wouldn’t see customers stop using the products they like, they’ll just decide to stop using the products they like in the regulated sphere, and they’ll go elsewhere to get those products.

She added: “In the black market, where there’s no regulation, they pay no tax, there’s no player protection whatsoever.”

Meanwhile, the UKGC has previously reiterated that finance risk checks’ should not be considered ‘affordability checks’.

In May, the Commission explained: “Financial risk assessments would be a much more targeted way of identifying potentially financially vulnerable customers. They would not affect a customer’s credit score if they were introduced in the future.”

A turning point?
What sets this new approach apart, Rhodes emphasised, is that it avoids blanket affordability checks. Rather than testing if every punter can afford their spending, the Commission’s model hones in on those who may already be financially at risk.

The goal is not to interfere with the vast majority of players who gamble safely, but to step in early where harm is most likely, the Director asserted.

In stage two of the recent pilot, around 3% of assessments could not be matched, improving on the 5% unmatched rate seen in stage one. Both percentages are significantly lower than the 20% rate without frictionless assessments predicted in the White Paper.

Having now moved into the analysis phase, the Financial Risk Assessments are designed to identify a specific group of customers: those who are not only spending large amounts, but also showing signs of worsening financial distress.

This can include red flags such as multiple arrears, defaults or evidence of bankruptcy.

Continuing her speech, Rhodes said: “The pilot findings represent a significant step forward, and our analysis phase will enable us to further explore how operators could embed assessments into their overall customer interaction approaches and how to reduce unnecessary inconsistency between credit reference agency reports.”

Looking ahead, the Commission is analysing how these financial checks can be embedded more smoothly into the customer journey.

Rhodes was keen to stress that the regulator remains open to industry feedback, mentioning that nearly 1,000 responses were submitted during the consultation.

By anchoring its reforms in financial vulnerability rather than broad affordability, the Commission is signalling a more balanced and targeted approach, making financial vulnerability checks no longer “an afterthought”.

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Spelinspektionen adds WinBet to offshore blacklist 

A WinBet domain has been barred from operating in Sweden due to missing local licence, the Spelinspektionen regulator has revealed.

Supervisory proceedings by the Swedish regulator unveiled that superb.bet, a website owned by Greece-based operator WinBet, had been targeting Swedish customers unlawfully.

This conclusion was based on a number of observations. Firstly, Spelinspektionen noted that the website included Swedish text alongside the option to use Swedish krona for deposits.

Secondly, no visible markers indicated that customers on a Swedish IP address were prevented from opening and operating an account on the website.

Greek licence holder WinBet was contacted for a comment by the Swedish Gambling Authority, but no such was received by the time the ban was publicly announced.

Swedish law dictates that the Gambling Act is relevant to all online gambling providers when their games are considered as targeting Swedish customers, regardless of whether these companies are operating from abroad.

“Circumstances of significance may be that the website contains Swedish text or offers deposits and winnings in Swedish currency,” Spelinspektionen reminded, as is the case with superb.bet.

“The Swedish gambling authority therefore decides to prohibit WinBet NV from providing games in Sweden. The decision shall therefore apply immediately.”

Not a precedent
The full power of the Swedish regulatory rulebook was recently felt by Cyprus licensee ASG 360 Services Ltd as well, when the gambling authority concluded that the operator had been targeting Swedish consumers in a similar manner.

This time however, the ASG-operated domains listed as illegal were around 20, with the most prominent of them being GG.Bet.

In the grand scheme of things, offshore companies registered in the EU pose a significant problem for Spelinspektionen. A recent study by the regulator found that around 13% of Sweden’s online traffic in 2024 was directed to EU-based unlicensed gambling websites.

More significant perhaps is the prominence of black market companies operating far away from EU shores. As part of the same study, Spelinspektionen revealed that 45% of all online traffic towards unlicensed services targeted companies in ‘third countries’. The bulk of that (38%) was directed at Curaçao-based entities.

Power struggle
But besides external threats, the regulator is also currently dealing with internal reviews of its capabilities and how to expand them more efficiently against illegal operators.

Last year, Sweden’s Audit Office said that Spelinspektionen’s monitoring work has been “less effective than desirable” since Sweden’s betting market was re-launched in 2019, prompting the above-mentioned review of the authority’s operational efficiency.

Talks are now in motion to discuss a potential overhaul of the Swedish Gambling Act so that Spelinspektonen’s authority is expanded to new horizons, with the final assessment due to be published no later than 17 September.

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Romania to revise its gambling tax plan once more 

Romania will consider significant changes to its current gambling tax framework as proposed by the formation of a new coalition government.

The call for reforms follows the appointment of Prime Minister Ilie Bolojan and the swearing-in of the new Bolojan Cabinet on 23 June 2025, led by newly elected President Nicușor Dan.

The coalition is formed as a “Pro-European Alliance” made of the parties of the PNL (National Liberal Party – Bolojan’s party), PSD (Social Democratic Party) and USR (Save Romania Union) with support from minority groups.

The tri-party coalition has moved quickly to launch a fiscal consolidation plan aimed at boosting public revenues and complying with EU-mandated reforms. The overhaul of gambling taxation falls under the stewardship of Finance Minister Alexandru Nazare, who returned to the post as part of the new cabinet.

At a government briefing, Nazare stressed the urgency of gambling reforms, as measures are designed to curb the black market and “restore fairness and transparency” to a sector that has operated in a “regulatory grey zone for too long.”

“We are increasing the authorisation fees and all other related taxes on gambling in a very significant amount. Upon authorisation, they increase by almost 30%… We want to give a very important signal regarding the taxation of gambling, which we know very well how harmful it is.”

Player tax scale replaces flat model
The most significant shift concerns player winnings, which will no longer be taxed at a flat 3% rate. Instead, Romania will adopt a progressive taxation model based on income brackets:

Up to 10,000 lei (+€2,000): taxed at 10%
10,001–66,750 lei ( up to €13,500): taxed at 1,000 lei + 20% of the amount exceeding 10,000 lei
Above 66,750 lei (+€13,500): taxed at 12,350 lei + 40% on the excess

Previously, the top effective tax for winnings over 66,750 lei was capped at 11,650 lei plus 40% — a structure now replaced by higher thresholds to capture more revenue. For high-stakes casino, slot, poker and lottery play, the government has also introduced a deductible threshold to prevent tax compounding.

Officials from the Ministry of Finance and Romania’s gambling regulator, ONJN, argued the revisions were necessary to curb unlicensed play, which has surged following the 2024 ban on gambling venues in towns with under 15,000 inhabitants.

“Players who have winnings up to 10,000 lei will now have 10% withheld instead of 3%,” Nazare stated: “We want to send a very important signal regarding the taxation of gambling, which we know very well how harmful it is to vulnerable communities when left unchecked.”

Licence fees and authorisation costs climb
Gambling operators will also face elevated licensing and operational fees:

Online games authorisation: increased from 21% to 27%
Retail betting authorisation: increased from 21% to 23%
Slot machine fees: raised from €5,300 to €5,800 per machine
Vice tax on slots: doubled from €500 to €1,000
Lottery proceeds: now subject to a 6.5% tax

Though the government insists the burden has been balanced between operators and consumers, critics warn that over-taxation of player winnings could accelerate black market migration, especially on digital platforms without ONJN licences.

“Players will always follow net returns,” one market analyst said. “If licensed sites become less competitive, the state loses control.”

€1bn fiscal target from gambling
The revised gambling framework is expected to contribute over €1bn annually to Romania’s state budget, forming a key component of the country’s National Recovery and Resilience Plan (PNRR) milestones.

The reform package was published in the Draft Law on Fiscal-Budgetary Measures, now under public consultation via the Ministry of Finance. Alongside gambling, it introduces major tax increases on VAT, health contributions, and excise duties, while phasing out long-standing exemptions across sectors.

The Finance Ministry said the overhaul aims to meet EU deficit rules and unlock additional funding under the PNRR’s Component 8 on Fiscal and Pension System Reforms, which stipulates full implementation by mid‑2026.

USR demands changes…
While supporting fiscal reform, coalition member USR has insisted that the Romanian gambling sector is in urgent need of a comprehensive regulatory overhaul, following high-profile scandals tied to the governance of ONJN, the national gambling regulator.

Romania’s National Auditing Authority recently uncovered gross supervisory failures, including ONJN’s failure to collect €900m in unpaid authorisation fees between 2019 and 2023.

USR, which campaigned on a mandate of regulatory reform, is now spearheading efforts to replace ONJN altogether. The party is advocating for the creation of an entirely new regulatory body with stronger transparency, compliance, and enforcement powers.

As an interim measure, the USR is pushing to implement a monthly gambling spend cap of 10% of individual income, to be monitored by Romania’s Tax Authority (ANAF), with the goal of protecting vulnerable consumers.

“USR’s position is clear—without robust oversight and player protection, we risk losing control of this sector again,” said a party representative. Prior to the coalition’s formation, USR also secured an agreement to modernise the national self-exclusion system with tougher entry protocols, broader operator responsibilities, and real-time monitoring tools.

Draft Bill to be quickly cemented
The gambling tax reforms are part of the Draft Law on Fiscal-Budgetary Measures which remains in draft form.

Anastasiya Yautodzyeva: 4H Agency
“The proposed bill has not yet entered into force,” said Stasya Yautodzyeva, policy analyst at 4H Agency. “Comments and industry feedback can still be submitted until 13 July, with final reviews expected by 3 August 2025.”

Whilst modest amendments remain possible, Yautodzyeva warned that core tax increases are unlikely to be rolled back. If passed, the legislation will mark Romania’s sixth major overhaul of gambling taxation since 2018, reflecting a pattern of near-annual fiscal tinkering in pursuit of tighter control with no guaranteed results on revenues.

“There is a slim chance that a strong and coordinated industry response may influence certain aspects of the bill, potentially softening some of its harsher measures,” she noted. “However, experience across multiple jurisdictions shows that restrictive fiscal and regulatory changes—especially when not paired with incentives or consumer protections—often push both operators and players towards offshore markets.”

“Sustainable regulation must strike a balance between enforcement and accessibility; otherwise, Romania’s well-intentioned reforms may unintentionally undermine the very goals they seek to achieve.”

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Lithuania applies new laws of 2028 gambling regime

Lithuania continues its overhaul of gambling legislation, applying reforms and restrictions that will establish a new gambling regime by 2028.

As approved by the Seimas (Parliament) in November 2024, Lithuania will begin another phase of its ‘gradual implementation’ to overhaul gambling laws from 1 July onwards.

Operators will face sweeping curbs on advertising activities as the promotion of brands will be limited to licensed premises and official websites, with all broader marketing channels including digital, broadcast and event sponsorships brought under strict control.

Television and media promotions are capped at two or three short 15-second slots per hour, with advertising coverage dependent on the time of day (afternoon or evening). Online -pop-up adverts and direct links to betting platforms are explicitly banned.

The controls are viewed as a precursor to a full advertising blackout that is set to be applied from 1 January 2028, when Lithuania will enforce one of the EU’s most stringent bans on gambling advertising.

Alongside marketing restrictions, from 1 July the legal gambling age will rise from 18 to 21 from July 2025, with the exception of national lottery draws. Licensed operators will also be required to strengthen player protection measures, including behavioural monitoring systems, deposit limits, and mandatory intervention training for frontline staff.

In January, the Seimas approved a separate set of anti-money laundering (AML) provisions targeting financial flows to illegal gambling sites. Under the new framework, all banks licensed by the Bank of Lithuania whether domestic or foreign must monitor gambling-related transactions and report suspicious activity to the national regulator, the Gambling Control Authority (LPT).

Critically, the rules require banks to block payments to blacklisted gambling sites within 24 hours of receiving a directive from the LPT. Failure to comply can lead to fines of up to €6,000, with repeat breaches attracting the highest penalties.

To support enforcement, the LPT has been granted extended supervisory powers, including the right to impose fines of up to €700,000 for serious regulatory violations. In anticipation of advertising revenue losses across the media sector, the government has established a €4m transition fund to support affected publishers and broadcasters.

Operators were formally warned to prepare for sweeping compliance adjustments when the government submitted its legislative reform package to the European Council for review in May 2025.

Meanwhile, uncertainty lingers around the sector’s fiscal outlook. The Minister of Finance has yet to confirm whether Lithuania will proceed with plans to introduce a 22% tax on gambling income from slot machines and online games — a move that could significantly reshape the economics of the country’s digital gambling market.

The Seimas has underscored its determination to drive out illegal operators, protect consumers, and reshape the country’s gambling industry through a robust regulatory framework aligned with other EU nations.

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GamCare to end gambling harm prevention programme for Under-18s

GamCare will no longer operate its gambling harm prevention and education programme for children and under-18s in Britain.

The treatment support charity has announced the “difficult decision” to end its specialist Young People’s Programme, which will be shut down by the end of September 2025. The decision was taken due to a lack of sustainable funding.

The charity informed the media that:
“From October 2025, GamCare will no longer provide education, prevention or outreach programmes aimed at reducing gambling harm experienced by children and young people, nor will it offer specific treatment and support services for under-18s.”

GamCare has operated its Young People’s Programme since 2020, helping to support and educate over 250,000 children, young people, and stakeholders within local communities.

The closure of the programme will not impact GamCare’s core treatment services, which continue to provide frontline support and resources for individuals experiencing gambling addiction or those harmed by someone else’s gambling.

The National Gambling Helpline (Freephone 0808 8020 133) will continue to offer dedicated support for children and under-18s, with trained advisors providing specialist assistance.

Regarding wider policy development on gambling protections for under-18s in the UK, GamCare confirmed it will maintain its Youth Advisory Board, “to ensure young people’s voices continue to inform our work.”

GamCare’s core focus will remain the provision of high-quality, accessible support to the thousands of people who use its services each year—both those struggling with gambling directly and those affected by someone else’s gambling.

While GamCare’s direct youth education and outreach services will cease, dedicated education and early-intervention support for children and young people will continue to be available through the Young Gamers and Gamblers Education Trust (YGAM).

YGAM delivers evidence-based programmes to help prevent gaming and gambling harms among those aged 7 to 24, alongside training for teachers, youth workers, and parents. Its work is central to the UK’s national Gambling Education Framework and continues to play a vital role in safeguarding younger audiences from gambling-related risks.

New Leadership and Strategic Direction

2025 also sees GamCare begin a new chapter under the leadership of Victoria Corbishley, former UK Director at the British Red Cross. Corbishley takes on the role of CEO at a pivotal moment for all organisations involved in the prevention and treatment of gambling harms.

Her appointment coincides with the implementation of a new statutory RET (Research, Education and Treatment) Levy, expected to be applied from 1 April 2025.

The new system will see the NHS, alongside the newly established Prevention Commissioner and the Office for Health Improvement and Disparities (OHID), serve as the primary stewards of the Levy’s guaranteed £100 million in annual funding for programmes across British communities.

Irrespective of these structural changes, GamCare will continue to uphold its mandate to expand the accessibility of treatment services for those seeking help. Furthermore, the charity remains committed to its collaborative efforts to raise awareness of gambling harms across communities and businesses, recognising them as both a social disorder and a mental health issue.

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EGBA ensures seals are tight ahead of new EU AML plunge

The European Gaming and Betting Association (EGBA) is looking at introducing a new list of risk assessment documents for its members.

Feedback has been collected from the association members which completed the second annual reporting process on their implementation of EGBA’s updated AML guidelines.

These guidelines were first introduced back in March 2023, with the goal of preparing EGBA’s pan-European partnership network for future shifts in EU AML policy.

More specifically, last year saw the European Council approving a new legislation for the creation of the European Anti-Money Laundering Authority (AMLA), which will be tasked with the supervision of financial risk compliance across EU states from 2026 onwards.

Under AMLA, EU operators will see the introduction of Suspicious Transaction Reports (STRs) – a new reporting format that will bring a standardised compliance basis for all online gambling providers in Europe.

EGBA’s guidelines were created so that operators can become familiarised with the upcoming changes, and prepare for increased scrutiny that will cover all corners of the industry – from customer and business risk assessments, to suspicious transaction reporting, to record keeping.

Now that the mock reporting process has been completed for the second year in a row, EGBA will move to analyse the results and potentially introduce a minimum list of required AML-related documents, alongside updated guidance on risk assessments, payments, outsourcing, and sports integrity – all in accordance to the new EU policy coming in 2026.

The Union has faced previous criticism about lacking a cross-country unified strategy when tackling the black market. This new legislation might prove to be the needed chess piece for a checkmate.

Dr. Ekaterina Hartmann/Credit: EGBA
Dr. Ekaterina Hartmann, Director of Legal and Regulatory Affairs at EGBA, commented: “We’re pleased to have completed the second annual reporting process and want to thank our members for their dedication to this collaborative initiative.

“Together, we’re aiming to raise the bar for AML compliance standards across our members and, by example, influence other operators across the industry to do the same.

“We encourage operators who aren’t members of EGBA to join this initiative and help strengthen the sector’s contribution to the fight against financial crime.”

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Dutch regulator buoyant on deposit limit impacts, but trade bodies warn of a dangerous future

Kansspelautoriteit (KSA), the Dutch gambling regulator, has revealed the positive effects of its recently introduced player protection measures, but trade bodies have warned that the country’s black market is growing.

In the second half of 2024, the KSA mandated that players must contact an operator if they want to increase their deposit limits to more than €350 per month or €150 for young adults (18-24).

In addition, providers must now check whether a player can afford deposits of over €300 (young adults) or €700 (aged 24 and over).

The KSA claimed that just 1% of players lost more than €1,000 during the reporting period, falling from 4% before the rule changes.

The percentage of players depositing more than the deposit limits has dropped from 9.7% to 2.2% for adults, and from 12% to 1.9% for young adults. Also, the average player loss per account decreased by 31% to an average of €80 per month, falling from an average of €116 in the eight months before the rule changes.

The KSA argued that this shows the rules had reduced instances of excessive gambling at legal providers.

During this time, gross gaming result (total deposits minus prizes paid) fell by 8% compared to the previous year.

Channelisation and illegal market

The data also suggested that 93% of players only play with legal providers. However, the channelisation rate in the Netherlands, the percentage of gambling spend at legal operators, is widely reported to be just 50%.

This indicates that a large proportion of high-spending players in the Netherlands are customers of illegal operators, meaning the regulated market is losing out on significant revenue from these players.

Search volume for the top 100 illegal websites also increased following the rules changes, which the KSA conceded could indicate growth in the illegal market.

Fears over the lure of the black market have also been echoed by VNLOK, a trade body for the Dutch gambling industry.

VNLOK, which has recently announced a merger with the NOGA, warned that the black market remains too easily accessible, especially by vulnerable players who are not afforded the same protections as they would if they were playing on the regulated market.

Björn Fuchs, Chair of VNLOK, said: “We must not close our eyes to the other half: the illegal market. It is precisely the players who bet the most money and vulnerable groups, such as minors and young adults, that seem to continue to find their way to the illegal offer. That is exactly the group that is most at risk.”

In response to the results, VNLOK urged the KSA to consider the impact of new regulations, warning that an excess of new rules can have the undesirable effect of driving players to the black market.

It stated: “VNLOK calls for strict action against illegal providers and for a balanced approach to regulation: effective where necessary, but without unnecessarily hindering the player and the legal offer. All findings from the latest impact measurement must be taken into account in the development of new rules.”

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