Europe

Italy ready for September launch of gambling dispute platform

The ADM, Italy’s Customs and Monopolies Agency, will launch a new central complaints portal for online gambling disputes on 10 September.

The launch of the new portal was announced by the ADM on 3 August, as the agency completes a further directive of the reorganisation of Italy’s online gambling sector, focused on strengthening consumer protection and player safety.

Named the “Portale delle segnalazioni”, the ADM has created a central system to track disputes between customers and licensed online gambling operators.

Under the new requirements, operators have 72 working hours to respond to a customer complaint, with the period calculated according to working days and excluding public holidays.

Should a customer fail to reach a resolution or believe that the response provided by the operator is unsatisfactory, they will be able to escalate the matter for review by the ADM.

Users of the portal must register complaints using SPID or Italy’s electronic identity card (CIE) and provide ..

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Rombet calls on regulator to prioritise transparency and deep institutional reform

Turbulence in the Romanian gambling market has escalated following the arrest of the regulator’s Deputy General Director over allegations of bribery.

Dan Ghita, Chairman, Rombet, described the latest developments as ‘deeply concerning’ as he spoke to iGaming Expert ahead of his appearance on the ‘Generational Bet: Romania’s Reckoning on Gambling Regulation’ panel at the SBC Summit in Lisbon.

What’s your reaction to reports of the ONJN’s Deputy General Director allegedly taking bribes from companies to accelerate regulatory processes?

Any allegation of corruption involving public officials is deeply concerning because it undermines confidence in the institutions responsible for regulating an important economic sector. We must respect the legal process and see the final conclusions .

From an industry perspective, the key issue goes beyond any individual case. Romania needs regulatory institutions that are independent, transparent and accountable. Businesses that comply with the law..

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UK gambling regulator commits to publishing FRA evidence in Autumn

Sarah Gardner, Acting Chief Executive (CEO) of the Gambling Commission, has committed to releasing the full dataset, evidence and methodology behind the decision to implement Financial Risk Assessments (FRAs) sometime this Autumn. The confirmation came as part of an official response to a series of questions raised by the cross-party Culture, Media and Sport Committee earlier in July,…

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Adult Gaming Centres set to feel the wrath of Burnham’s new economic outlook 

Adult Gaming Centres (AGCs) are set to feel the wrath of a new political agenda in the UK, as Andy Burnham has confirmed his support for the hospitality sector through a 20% cut in business rates, which will be funded by higher taxes on AGCs.

Just four days into his premiership, Burnham is already embarking on sweeping change, and he emphasised his belief that ‘can’t see all businesses as the same’.

Announcing the policy, he specifically picked out AGCs as causing social harm, grouping them in with vape shops as a specific element of the high street that offers very little to the community.

It remains unclear exactly what this tax will look like; however, as Manchester Mayor, Burnham lent his weight to campaigns led by local council members to halt the number of new AGCs opening and grant councils greater powers over planning permission.

Burnham could well be about to toe the line of the Social Market Foundation (SMF), which proposed a doubling of the Machine Games Duty on Cate..

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UK gambling penalties to move to government’s bank account

A Gambling Commission consultation on where betting companies’ fines should go has drawn a sharp line between operators on one side and charitable organisations on other.

Between February-April 2026, the regulator consulted on whether regulatory settlements should be paid into the government’s Consolidated Fund. The Commission ultimately decided that money from enforcement actions should head to the fund, which is the UK government’s account with the Bank of England.

A total of 28 responses were given to the consultation. Gaming businesses and “a trade association”, presumably the Betting and Gaming Council (BGC), “agreed strongly” with the Commission’s proposal that operator financial penalties be paid into the fund.

As it stands, gambling firms’ financial penalties do not need to go into the fund. The Commission found that charity and third sector organisations, members of the public, and those affected by gambling harm were strongly in favour of this remaining case.

Instead, cha..

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Commission says Evolution narrowly avoided licence suspension over black market failings

The UK Gambling Commission has released an official statement regarding Evolution’s recent £4.75m settlement, identifying “serious weaknesses” in the game supplier’s AML oversight between December 2023-November 2024.

A review of Evolution’s UK licence was launched by the Commission in December 2024, following reports that its branded games were found on a number of unlicensed gambling websites unlawfully targeting British consumers.

The review concluded earlier this July after an 18-month period, with a £4.75m settlement to be paid by Evolution being agreed upon by both sides.

In between the one-year window noted above, the UK regulator found “large volumes of visits” by UK-based players to the unlicensed casinos, which were supplied with games by Evolution through a business relationship.

The Commission established that Evolution’s internal assessment procedures that detect money laundering and terrorist financing risks were not effective enough to flag down the infringements occu..

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No leadership, no evidence – how did the Commission decide on affordability checks? 

Questions have been raised over the direction of the Gambling Commission (GC) in the UK, as it is accused of ignoring any research in its pursuit of stringent affordability checks, or financial risk assessments, depending on which side of the coin you sit.

Peter Marcus, a former Global Head of Gaming Operations for Entain, revealed that he was part of the process during the early stages of the new approach to affordability and stated it was clear that these things were simply unworkable.

He warned that since the departure of Andrew Rhodesas Chief Executive Officer, the GC has essentially stopped listening to industry and to research, marching ahead with a wilful ignorance of the consequences.

Marcus suggested that Rhodes and the GC, under his leadership, had a grasp on the severity of getting affordability checks wrong. However, he now believes that the last two years of research have been ‘a waste of time, as the commission has just pushed ahead regardless’.

There was support ..

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Germany regulator set to expand central monitoring system LUGAS   

Glücksspiel (GGL), the Federal Authority of Gambling in Germany, is ready to expand the central monitoring system of LUGAS (Länderübergreifendes Glücksspielaufsichtssystem).

Activated in 2023, LUGAS serves as the main data and transactional monitoring system of Germany’s interstate gambling regime (GlüStV). Of regulatory significance, LUGAS is designed to monitor the cross-operator customer depositing thresholds – currently set at €1,000 per month across all online licences.

The authority confirmed this week that it will continue the next phase of the platform’s development in partnership with Dataport, a Bundestag (federal government) sanctioned IT service provider responsible for the technical maintenance of LUGAS and its statutory duties.

Presenting an overview, GGL disclosed that in 2025, LUGAS processed data from more than 60 licensed operators and approximately five million registered players, providing regulators and Germany’s 16 federal states with an increasingly detailed..

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UK affordability check clash looming on the horizon

A showdown is brewing in Britain involving the Gambling Commission, horse racing, the betting industry, campaign groups and MPs, all over one big issue which has been fiercely debated for over five years.

This is of course, Financial Risk Assessments, as the Gambling Commission and 2023 Gambling Act review White Paper call the measures, or ‘affordability checks’ as critics in racing and betting industry circles prefer to call them.

The Commission’s decision to press ahead with Financial Risk Assessments (FRAs) – the most extensive of the two types of affordability measure, the other being light-touch Financial Vulnerability Checks (FVCs) – has seen an outpouring of criticism.

It has now been reported by the Racing Post that the British Horseracing Authority’s (BHA) attempts to gain information about the Commission’s decisionmaking around affordability checks fell on deaf ears in the months building up to the July decision.

Commission to face the affordability music?

This weekend, ..

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