CanadianGamingBusiness

Caesars Sportsbook has been awarded the Responsible Gambling Council‘s RG Check accreditation, certifying the quality of the sportsbook’s responsible gaming efforts including such as player and team education, public awareness advertisements, and funding for organizations dedicated to RG research and education.

Caesars said in a statement that the assessment validates that its sportsbook arm is among the industry leaders in responsible gaming.

“We are honoured to receive the RG Check accreditation from the Responsible Gambling Council,” said Eric Hession, President of Caesars Digital.

“For more than 30 years, Caesars Entertainment has been at the forefront of Responsible Gaming, implementing policies that have carried over to Caesars Sportsbook to educate our players on how to play responsibly and providing responsible gaming tools. This acknowledgment validates our efforts to continue to improve our responsible gaming practices and ensure our players are gaming with us for the righ..

DraftKings and Kindbridge Behavioral Health have extended their partnership with the aim of providing more readily accessible treatment for problem gambling to encompass all of the sportsbook’s active markets.

The sportsbook and the mental health service provider originally teamed up back in September to launch a pilot program to deliver personalized support for sports bettors in Colorado. Now, they will provide access to therapy and treatment for problem gaming in every jurisdiction where DraftKings operates its online sportsbook and iGaming products, including Ontario and 25 U.S. states.

Starting from April 1, every DraftKings customer will have access to comprehensive mental health assessments, care providers, and personalized care plans via Kindbridge when they self-exclude within the DraftKings platform.

The two partners have developed a system that they say effectively and accessibly links self-excluded players with numerous support options, including educational content, init..

iGaming Ontario has announced it is now seeking proposals in its ongoing efforts to construct a centralized self-exclusion solution for gaming in the province.

From now until April 24, iGO is accepting bids for a software-as-a-service (SaaS) project that intends to make it as easy as possible for provincial sports bettors to voluntarily ban themselves from any regulated website. The successful bidder will collaborate with iGO on a multi-year project to build the program. The project term is listed on the iGO website as five years.

“Partnering with iGO on this multi-year project offers a unique and exciting opportunity for forward-thinking and innovative organizations prepared to make a lasting positive impact on the igaming landscape in Ontario,” said the agency, which works hand-in-hand with the Alcohol and Gaming Commission of Ontario (AGCO), the Ontario Lottery and Gaming Corporation (OLG), and the Government of Ontario to regulate the private-sector online gaming market.

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DraftKings has launched My Stats Sheet, a tool designed to help promote responsible gambling.

The feature allows players to view and track their personal stats through a series of “intuitive” charts and filtering options.

According to DraftKings, My Stats Sheet is intended to be used to empower players to make data-driven decisions on their own play which they hope will promote responsible gambling.

“As sports betting technology continues to evolve, DraftKings remains committed to continuously enhancing our robust responsible gaming program,” said DraftKings Chief Compliance Officer Jennifer Aguiar. “The My Stat Sheet tool will help customers evaluate their play and make informed choices.”

Players will be able to see their wins/losses across a number of time periods as well as see data points including time spent on platform, deposits and withdrawals, wagers placed and contest involvement.

The My Stat Sheet feature is now available on all DraftKings and Golden Nugget Products.

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BetMGM and FanDuel have teamed up with Kindbridge Behavioral Health in the U.S. as part of Problem Gambling Awareness Month (PGAM) in the country.

Both operators have joined Kindbridge Behavioral Health’s pilot program, where customers who choose to exclude themselves from a betting app be offered a complimentary mental health assessment as well as access to a range of peer support and educational programs.

This service will be offered to FanDuel customers in New Jersey and Ohio, while BetMGM customers in Colorado will be able to benefit from the program.

“We are thrilled to be working with FanDuel to offer vital mental health support for players in need,” said Kindbridge Behavioral Health CEO, Daniel Umfleet, speaking on FanDuel’s involvement in New Jersey and Ohio. “This collaboration is deeply resonant, extending a compassionate hand to those navigating the complex terrain of problem gambling. At the heart of our ethos lies a fervent belief in the power of accessible mental healt..

North America remains a safe environment for betting activity, according to Sportradar Integrity Services’ betting corruption and match-fixing review.

Of the approximately 850,000 events analyzed across 70 sports Sportradar detected 1,329 suspicious matches across 11 sports, which is no significant difference compared to 2022.

Just 35 of these matches were held in North America which demonstrates how the region remains an area with limited instances of suspicious wagering. Despite this number increasing from 24 in 2022, North America’s results still remain lower than a number of other regions.

Europe led the way with 667 suspicious matches, up from 630 in 2022, followed by Asia where 302 suspicious matches were held (240 in 2022). Like last year, Oceania remained the only region to not have any suspicious activity.

Of the individual sports, soccer remained top in match-fixing with 880 instances of suspicious activity in 2023, up from 775 for the year prior. This result is not unexp..

Canadian Gaming Association CEO and President Paul Burns discusses why operators need to step up and take ownership of promoting responsible gambling in advance of the CGA’s symposium on the subject in Toronto next week.

The last two years have seen an important and exciting evolution in the Canadian gaming space – with global implications. As artificial intelligence and the Internet of Things have pushed electronic globalization forward, Ontario and Canada have been on the cutting edge in the gaming world as we seek to become global leaders in gaming platforms and innovation.

At a time when Canada has fallen behind in other strategic industries, we are finding a niche in online gambling – helping to deliver jobs and economic growth. Recent progress has been dramatic, and has included:

The legalization of single-event sports betting, allowing for effective, transparent regulation and ensuring proper player protection,
The opening up of a fully regulated online gaming market in Ontar..

iGaming Ontario (iGO), the agency that regulates online gambling in the province, has announced it is looking for tech partners to help create a centralized, self-exclusion list encompassing all Ontario operators.

In early 2024, iGO plans to issue an RFP for parties interested in the project. The centralized system aims to create a more secure and player-focused gaming environment in Ontario for those seeking to limit or cease their gambling activities. Through the RFP, bidders will be invited to present solutions.

The successful bidder will collaborate with iGO on a multi-year project to build the program. The goal is to establish a system that earns and maintains the trust and confidence of a broad range of stakeholders, including players and operators.

The proposed system is designed to enable players to self-exclude from all regulated iGaming operators in Ontario, including the Ontario Lottery and Gaming Corporation’s site, through a single registration process. This necessitate..

Canada’s National Addictions Awareness Week (NAAW) 2023 is in full swing, running from Nov. 19-25. This yearly initiative, organized by the Canadian Centre on Substance Use and Addiction (CCSA), aims to raise awareness about addiction and reduce the stigma that surrounds it. It also includes raising awareness of the harm associated with gambling addiction.

NAAW is a time for Canadians to learn more about addiction and how to support people looking for help. It allows people to engage in discussions, share valuable information, and promote resources. In particular, gambling addiction concerns are addressed by organizations that take part in NAAW events, recognizing the considerable impact this can have on individuals and communities, both socially and economically.

This year’s NAAW theme is “Inspiration, Innovation, and Inclusion”, which focuses on supporting new ideas around prevention and treatment and listening to people who have struggled with addiction.

In line with the theme, C..

The Alcohol and Gaming Commission of Ontario (AGCO) is not the only group putting tremendous thought and taking tremendous care with player protection.

The Canadian Gaming Association is taking the initiative and launching a new program called the CGA Commitment and Strategy to Promote Player Health and Wellbeing. The effort aims to produce responsible gambling guiding principles for the association. The group will also promulgate an advertising and marketing code of conduct.

Part of that process includes involving Ad Standards Canada, which will help CGA develop the advertising code. The group is a non-profit group that has spent more than 60 years self-regulating advertisements in the country to ensure fair and honest practices in the industry.

Dec. 5, the CGA will host a day-long event at the offices of the accounting firm MNP in downtown Toronto. The day will include the following:

A workshop led by the Responsible Gambling Council (RGC) to develop guidelines around RG
A presen..