1
It’s been a long time coming for the introduction of an EU-wide international player protection standard, and thanks to collaborative efforts spearheaded by the European Betting and Gaming Association (EGBA), the publication of a full set of guidelines is now set in stone.
Earlier in the week, the final version of the European Standard on markers of harm in gambling (EN 18144) was released by the European Committee for Standardisation (CEN).
Although voluntary, the document is being treated by EGBA and its members as a necessary baseline for gambling operators across Europe to build their player protection frameworks around.
The guidelines identify a total of nine core markers revolving around player behaviour that gambling providers can use to inform their safer play policies and intervene when a risk pattern is detected.
According to the document, tracking should prioritise shifts in stake volume and frequency, speed/intensity of play, deposit frequency and size, withdrawals, pl..
