According to the Sydney Morning Herald, the Ladbrokes Australia brand also failed to disclose the customer’s legal right to close their account through the government’s self-exclusion website, BetStop, and have their money returned.
This is just the latest in Entain’s Australian troubles, after the operator recently entered into a court-enforceable undertaking after more than 500 breaches of national self-exclusion rules were discovered as part of a separate ACMA investigation.
The Sydney Morning Herald stated that Entain ‘sends the emails to customers who have been dormant for 18 months, warning them it will begin charging a $5 a month fee for holding their money’.
The report added that the ACMA confirmed it was reviewing to see if the ema..
