The introduction of the new Landsverordening op de Kansspelen (LOK) law, is set to implement a myriad of minimum requirements for operators around player verification and safety.
Whilst the minimum requirements are essential for operators in the market, the CGA has also emphasised its desire to see operators exceeding these protocols.
These checks include age verification, player self-assessments, deposit limits and additional training for marketing partners and affiliates.
Whilst there is a lack of definition around the levels of training that is required for each member of staff, the framework details that staff should be able to handle player interactions professionally and effectively.
Furthermore, it also emphasises the importance of staff being able to recognise the signs..
