Dutch regulator to prioritise duty-of-care for under-24s in 2025

The Kansspelautoriteit (KSA), the Gambling Authority of the Netherlands, will adopt stricter scrutiny of duty-of-care interactions by licensed operators with young customers (under 24s).

This demand headlines the ‘Supervision Agenda 2025’, which sets out the regulatory objectives of the KSA and its oversight of Dutch gambling and licensed entities.

The agenda adheres to the KSA’s long-term supervisory principles, initiated in October 2021 following the launch of the Remote Gambling Act (KOA) as the regulatory framework governing the Netherlands’ new online gambling marketplace. These principles include preventing gambling addiction, protecting and informing consumers, and combating illegality and crime in the gambling sector.

For 2025, the KSA has identified new areas requiring “extra attention” in its oversight of Dutch gambling licences. In October 2024, KOA licences implemented new deposit limits of €700 for player accounts over the age of 25, and a €300 deposit threshold for pla..