In a statement on its website, the UKGC detailed that Greentube Alderney, trading as Admiral Casino, will pay the £1m to socially responsible causes as part of a settlement agreement.
Listed social responsibility failures by the operator included not fully implementing: policy for ensuring customer limits are based on regular, sustainable income instead of one-off or irregular forms of income; processes to ensure customers provided genuine documents; and controls to spot indicators of vulnerability or potential harm promptly.
For the latter, the Commission provided an example in which a customer “supplied a bank statement as proof of address that had a negative opening and closing balance and included numerous transactions to another gambling operator, but the information was not reviewed or escalated until..
