Yesterday, the government announced that the Inspectorate would be allowed to set individual “requirements on the content of license holders’ action plans to counter excessive gambling.”
This measure was described as a ‘sharper tool’ for Spelinspektionen to ensure that operators maintain consistent online safeguards, protections, and customer care duties for gambling consumers.
“This decision represents a tightening of efforts against gambling problems and strengthens consumer protection.”
Effective from 1 October , the Inspectorate will be permitted to change or modify the action plans of individual licensees concerning duty of care requirements.
Under the terms of the Gambling Act, Swedish online gambling operators are required to maintain an action plan outlining their duty of care procedures, protocols, and routin..
