The command has been issued by Autorité Nationale des Jeux (ANJ), France’s unified gambling authority, as a part of its review of ‘general clauses’ used by online gambling operators.
The review was initiated due to customer complaints submitted to Mediateur des Jeux en Ligne’ (Mediateur) regarding the validity, context and content of certain clauses.
Established in 2019, Mediateur provides an independent dispute moderating service between French online gambling consumers and licensed operators, including monopoly incumbents FDJ (national lottery) and PMU (French horseracing).
The ANJ seeks to achieve a ‘satisfactory level’ of legal compliance on the general clauses of gambling operators – without the need to standardise a ‘contractual obligation’ on licensees.
As such, the review focused on identifying and removing illegal, ambiguous, or pot..
