This was announced on the website of the regulator, the Bulgarian National Revenue Agency (NRA), which confirmed that the new rules have been in place since 27 March.
The increase in minimum self-eclusion from 30 days to 365 is certainly a substantial one, and policymakers likely hope that it will have significant player protection impacts. However, the self-exclusion process is far from the most convenient options seen across Europe.
Those who suspect they are suffering from a gambling disorder have two options through which to seek self-exclusion – either emailing the NRA with a written request, or go to an NRA office to physically submit this request into a kiosk.
In both instances, the request must include all personal information associated with the self-excluded customer, including an electronic signature. To cover one year, this signature could cost..
